Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12186039, and find that this resolution is satisfactory to me Regards, [redacted]
I never stated that *** was my husbandDue to the fact we have different namesThis does not have any thing to do with the carThe warranty is cheap and no shop wants to fix itWe tried calling Mr*** but he block our callsI told he in text msgs we wanted our money back or exchange it and he said he's not going to do that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I do give AMICA credit, they made everything right and they did go above & beyond making this order good, But as a customer I truly had to go through WAY to much hassle, even now they send me emails asking for my response, and again their email is broken, even had to send pictures to PROVE they made a mistake, and after trying to send pictures to there email, then trying to upload them to their Web site, all were broken, finally they gave me a Gmail account to respond to.Just way to much hassle and trouble trying to contact them, and especially the phone, NO ONE ever answers, Yet through persisting, I was able to get through and when I did AMICA was extremely helpful and they ALWAYS kept there word, They did everything they said they would, and they followed through very quickly, They truly have integrity in their business dealings but there whole sales approach & communications are at the very least a bad joke and in need of a very serious overhaul, I can only imagine how much business they must lose because no one answers the phone
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
yes she does have a warranty and she needs to contact them I have told her that several times,she has try to trade it in on a Range rover but her boy friend will not sign again which she originally led me to believe was her husbandI have included a copy of the warranty Diamond warranty as well as
a document they sign stating they were satisfied with carMy number is 864-***
Ms*** purchase from us and she lived in *** GaWe told her we don't do Ga deals in house on our Buy here Program in house she stated she was moving to SC within daysMs> *** was a family member of one our staff and she promise us she was moving to SC so we did the deal on the
promise of her moving hereMS *** was late on her first payment as well as all her payments as well as failure to Move to Sc in order for us to properly register the vehicleAfter several attempts she fail to pay all monies owed as well as securing a residence in SC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The contract was signed by both with my address being in ***, GeorgiaI do not have any relatives who legally work for this dealershipThe SC DMV reported that regardless, the owner is supposed to register the title in either state within the day registration period BY LAWAlso, my car payment is due on the 11th of each monthI paid the first payment on the 14thThe second payment was "held" because I still did not have a legal license plate making it illegal for me to drive the vehicle so I waited before making any payments until I knew he was going to get a tagI was told to compete paperwork for Georgia so that he could register the titleI was on his lot twice in JanuaryHe took my paymentHe NEVER mentioned late feesHe cashed my checkHe NEVER completed paperwork for the title to be registeredSame thing for February only difference is he accepted my payment on the 25th, the check cleared on the 27th and he repossessed the car on the 28thTo date, he has NEVER sent one piece of correspondence regarding late fees or repossessionTo date, he has not sent any correspondence regarding anythingHowever, he was served with a Right to Cure letter given to me by a *** County Magistrate to return the property in daysAs of March 6, 2017, the vehicle was sitting on his lot lined up with other vehicles as if it's for saleHe is in complete violation with SC state law per the county Magistrate.
Regards,
*** ***
To whom it may concern we have done the title work for this customer and we have reach out to this customer and left several messages that his tag is ready for pick upThe car was sold as isWe gave this customer full opportunity when the car was purchase tc take it to a
mechanic. ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***r My view on the matter is I called and left about messages, I emailed using their web site, (as their regular email would bounce back undeliverable), at NO time did they ever "reach out to me" I think it was just dumb luck they answered the phone, Then I was very polite and said ok that was then this is now how do I get my order delivered? Again I was told I would be receiving a tracking number, this is now the 2nd day and still no tracking numberBut I did receive another "Write a review to receive a
coupon for 10% on your next purchase!" email at 5:07pm on 1/7/15, but not a tracking number.This matter is far from resolved it has been inept from the beginning, the days they told me did not match up, then I am given a tracking number to some other address in another state, then I am told we will make this right, well as of 1/7/it is not even close to being made right, and to make matters worse the W/C we were using has broken, so now we are really in a bind because of the inaptitude of AMICA Medical.The "order" that was shipped on the 24th was ONLY the cushion here is the W/C tracking information for the Wheel chair, See it did not even leave for days from the time I ordered it,
Sharonville, OH, United States
01/02/
11:A.M
Delivered
01/02/
4:A.M
Out For Delivery
Sharonville, OH, United States
12/31/
6:A.M
Arrival Scan
Columbus, OH, United States
12/31/
4:A.M
Departure Scan
12/31/
1:A.M
Arrival Scan
Indianapolis, IN, United States
12/30/
10:P.M
Departure Scan
12/30/
9:P.M
Origin Scan
United States
12/30/
4:P.M
Order Processed: Ready for UPS I did not even get any tracking number until 1/5/at 15:here is that information, it was for the cushion, this was the only information I have gotten from AMICA during this whole weeks, until I just got lucky after about phone calls (no joke I really did call about times a day)
Sharonville, OH, United States
12/24/
11:A.M
Delivered
12/24/
6:A.M
Out For Delivery
12/24/
12:A.M
Arrival Scan
Indianapolis, IN, United States
12/23/
10:P.M
Departure Scan
12/23/
7:P.M
Origin Scan
United States
12/23/
4:P.M
Order Processed: Ready for UPS I have been above and beyond patient with this company, it appears there is ONLY one person running this company as I have ONLY spoken to the same person regardless of if I placed the order, called Customer service, or hit for shipping, always the same person,So to recap, I ordered on the 20th, W/C did not ship until the 30th and was sent to Sharonville, it arrived on the 2nd,when I finally got through after anattempts on the 5th only to be told opps we blew it, we will send it out right away, and give you a tracking number by the 6th, as of the 7th all I have got is another please review us email again, but NO update on my order, No phone call, No emails,So NO this is not even close to being resolved,Thank you *** ***
As stated in the above documentation, we did not fight the charge back and it was resolved in the customer's favor. It just needed some time to go through the bank's normal dispute process, had the customer not initiated the charge-back process the refund could have been issued right after the item was processed by the returns department, which would have been about a month earlier.Documentation is below:We
received notice from the buyer's financial institution that Case ID
PP-004-181-244-292 has been decided in the buyer's favor.
Here
are the case details:
Buyer's
name: [redacted]
Buyer's
email: [redacted]
Buyer's
transaction ID: [redacted]
Invoice
ID: [redacted]
Transaction
date: July 16, 2015
Transaction
amount: $199.95 USD
Disputed
amount: $188.95 USD
We take these complaints very seriously and always try to work things out with our customers before they feel the need to escalate the process.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The DMV paper work was incorrect and had to be returned to the auction. The paper work has been completed and mailed out to the customer. We apologize for any inconvenience.
Yes the Order finally arrived on Thursday, 01/15/2015, via UPS but Amicia sent me tracking numbers for [redacted], that was easy enough to figure out,.The Wheelchair was not as ordered as I ordered one that was able to adjust the back and the one received is rigid with no adjustment possible. ( rechecked my order as it was placed and this is indeed AMICA's error.)I also received a seat cushion and this to was the wrong order as my order was placed for a 16x16 cushion, and I received a 20x16 cushion, again another error by AMICA as I rechecked my order.It then took me 5 days of calling to again get through, so I do not think "all the staff" was off again, I sent web messages (there email still does not work, they send it to you but you cannot reply back or send them ANY email as it gets retuned, undeliverable), I left messages everyday, NOT once did I get a return call, I then finally got through on the 20th, and was told they will "look into the W/C adjustment issue" (I told them after all this trouble it is not that important, if they can send the adjustable bracket I will fix it myself) and they said they will take care of the cushion error right away. (I am not holding my breath) I assume it will take numerous attempts to get this corrected. Date Sent: 1/7/2015 11:18:46 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] My view on the matter is I called and left about 40 messages, I emailed using their web site, (as their regular email would bounce back undeliverable), at NO time did they ever "reach out to me" I think it was just dumb luck they answered the phone, Then I was very polite and said ok that was then this is now how do I get my order delivered? Again I was told I would be receiving a tracking number, this is now the 2nd day and still no tracking number. But I did receive another "Write a review to receive a coupon for 10% on your next purchase!" email at 5:07pm on 1/7/15, but not a tracking number.This matter is far from resolved it has been inept from the beginning, the days they told me did not match up, then I am given a tracking number to some other address in another state, then I am told we will make this right, well as of 1/7/15 it is not even close to being made right, and to make matters worse the W/C we were using has broken, so now we are really in a bind because of the inaptitude of AMICA Medical.The "order" that was shipped on the 24th was ONLY the cushion here is the W/C tracking information for the Wheel chair, See it did not even leave for 10 days from the time I ordered it,Sharonville, OH, United States01/02/201511:24 A.M.Delivered01/02/20154:16 A.M.Out For DeliverySharonville, OH, United States12/31/20146:10 A.M.Arrival ScanColumbus, OH, United States12/31/20144:22 A.M.Departure Scan12/31/20141:14 A.M.Arrival ScanIndianapolis, IN, United States12/30/201410:08 P.M.Departure Scan12/30/20149:16 P.M.Origin ScanUnited States12/30/20144:25 P.M.Order Processed: Ready for UPS I did not even get any tracking number until 1/5/15 at 15:35 here is that information, it was for the cushion, this was the only information I have gotten from AMICA during this whole 2 weeks, until I just got lucky after about 100 phone calls (no joke I really did call about 20 times a day)Sharonville, OH, United States12/24/201411:48 A.M.Delivered12/24/20146:31 A.M.Out For Delivery12/24/201412:34 A.M.Arrival ScanIndianapolis, IN, United States12/23/201410:07 P.M.Departure Scan12/23/20147:52 P.M.Origin ScanUnited States12/23/20144:28 P.M.Order Processed: Ready for UPSI have been above and beyond patient with this company, it appears there is ONLY one person running this company as I have ONLY spoken to the same person regardless of if I placed the order, called Customer service, or hit 3 for shipping, always the same person,So to recap, I ordered on the 20th, W/C did not ship until the 30th and was sent to Sharonville, it arrived on the 2nd,when I finally got through after an100 attempts on the 5th only to be told opps we blew it, we will send it out right away, and give you a tracking number by the 6th, as of the 7th all I have got is another please review us email again, but NO update on my order, No phone call, No emails,So NO this is not even close to being resolved,Thank you [redacted]
Customer ordered and received exactly the same product. There is a similar product available, with a different name and product SKU. We fulfilled the order exactly as it was placed by the customer. Please see the attached documents: original order invoice with product SKU, and our PO/order...
confirmation with the product sent to customer. It would be a mistake and bad business if we sent different products to our customers, instead of what they actually ordered.
[redacted]We do apologize that you have had a difficult time with this order, there definitely were mistakes made with shipping. We are currently and have been working with the manufacturer to get this resolved for you as quickly as possible. In fact you should already have received the 16x16 replacement cushion. FEDEX Tracking# [redacted]. We have been in communication with you to get this resolved ASAP. The items shipped directly from Sunrise and the mistake occurred in their warehouse. We are currently working with them to resolve the issue with the adjustable seat and will update you ASAP. Again, we do apologize for the inconvenience and we are doing everything to get this problem resolved and prevent it from happening in the future.Please let us know if you have any questions in the meantime and if there's anything we can do to make this right with you.Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12186039, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reached out to the customer to resolve this issue. The product was shipped by our vendor to an incorrect address, we have remedied the situation and are re-sending the item to the customer tomorrow 1/07/2015. The timeline of this incident is: 1. Product was ordered on the...
12/20/14 2. Order was shipped on 12/24/14 by the vendor, 3. Customer tried reaching out to us while customer service was out for the weekend, the customer did have a hard time reaching us on 01/05/2015 as Customer Service was backed up.4. Customer reached out to us again the following day on 01/06/07 and was able to resolve the issue with Customer Service.We apologize that this order did not go smoothly and are doing everything in our power to resolve the situation. We would very much like to reconcile this situation with the customer ASAP. We take these mishaps serious and work hard to provide a fast and convenient service for all our customers.
This item was shipped to the vendor and received on 8/13/15. The customer was notified by email that the refund would take several days to process. For some reason the customer proceeded to file a Paypal charge-back against us the very next day on 8/14/15, we have notified Paypal that...
the customer is due a refund on this transaction several days later once the return shipment was inspected and confirmed. However, a refund transaction cannot be executed (this is a function of the bank and PayPal not our) for his account until the charge-back case is resolved and closed out. We are not at all disputing the fact that the customer is due a refund and that the merchandise has been received, however, because the customer disputed the transaction via a charge-back there is nothing we can do until the charge-back is resolved. Since the charge-back should be resolved in the customer's favor as we are not fighting it, there is nothing to be done at this point on our behalf.
1. Customer placed order on 08/24/2016 (Wednesday)2. Order was shipped on 08/29/2016 (Following Monday, 2 business days later) via [redacted] - Tracking number provided as attachment3. Customer received the order one week later on 09/07/2015, shipping took a little bit longer than normal...
as it was sent over Labor Day Weekend.While it's unfortunate that the customer expected to receive the product at an earlier date, we would never promise someone a delivery date of 1-2 days from time of purchase on a patient lift. The reason being, is that it's an impossible timeline for anything but the smallest items; a 1-2 day delivery timeline can only be achieved with, 2nd or Next Day air shipping. For patient lifts which generally weigh around 100lbs and are packaged in a large box, the cost of shipping it by air would easily exceed the cost of the product. They are shipped within 1-2 business days from the time that the order is placed and are sent via a Ground or an LTL (Less than Truckload) Shipping service to the customer and generally arrive within 3-5 business days; furthermore this is a service that we offer free of charge for all of our patient lifts. I have attached an image of our product details page that clearly states that items are "shipped within 1-2 days" meaning that the item will be shipped out within 1-2 days. The customer most likely mistook that to mean that the order would be delivered within 1-2 days.When an item is returned, we incur a significant expense in repackaging, inspecting, re-stocking the items, hence we apply a 25% restocking fee which is outlined on our return-merchandise page https://www.amicamedicalsupply.com/return-merchandise. We work hard to provide a great customer experience and take these complaints very seriously. I would like to apologize to the customer that she had a hard time reaching a customer service representative, as we were short staffed during the week leading up to Labor Day weekend. However this item was shipped and delivered quickly and without issue, hence the request to waive the restocking fee is unwarranted.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12186039, and find that this resolution is satisfactory to me Regards, [redacted]
I never stated that *** was my husbandDue to the fact we have different namesThis does not have any thing to do with the carThe warranty is cheap and no shop wants to fix itWe tried calling Mr*** but he block our callsI told he in text msgs we wanted our money back or exchange it and he said he's not going to do that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I do give AMICA credit, they made everything right and they did go above & beyond making this order good, But as a customer I truly had to go through WAY to much hassle, even now they send me emails asking for my response, and again their email is broken, even had to send pictures to PROVE they made a mistake, and after trying to send pictures to there email, then trying to upload them to their Web site, all were broken, finally they gave me a Gmail account to respond to.Just way to much hassle and trouble trying to contact them, and especially the phone, NO ONE ever answers, Yet through persisting, I was able to get through and when I did AMICA was extremely helpful and they ALWAYS kept there word, They did everything they said they would, and they followed through very quickly, They truly have integrity in their business dealings but there whole sales approach & communications are at the very least a bad joke and in need of a very serious overhaul, I can only imagine how much business they must lose because no one answers the phone
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
yes she does have a warranty and she needs to contact them I have told her that several times,she has try to trade it in on a Range rover but her boy friend will not sign again which she originally led me to believe was her husbandI have included a copy of the warranty Diamond warranty as well as
a document they sign stating they were satisfied with carMy number is 864-***
Ms*** purchase from us and she lived in *** GaWe told her we don't do Ga deals in house on our Buy here Program in house she stated she was moving to SC within daysMs> *** was a family member of one our staff and she promise us she was moving to SC so we did the deal on the
promise of her moving hereMS *** was late on her first payment as well as all her payments as well as failure to Move to Sc in order for us to properly register the vehicleAfter several attempts she fail to pay all monies owed as well as securing a residence in SC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The contract was signed by both with my address being in ***, GeorgiaI do not have any relatives who legally work for this dealershipThe SC DMV reported that regardless, the owner is supposed to register the title in either state within the day registration period BY LAWAlso, my car payment is due on the 11th of each monthI paid the first payment on the 14thThe second payment was "held" because I still did not have a legal license plate making it illegal for me to drive the vehicle so I waited before making any payments until I knew he was going to get a tagI was told to compete paperwork for Georgia so that he could register the titleI was on his lot twice in JanuaryHe took my paymentHe NEVER mentioned late feesHe cashed my checkHe NEVER completed paperwork for the title to be registeredSame thing for February only difference is he accepted my payment on the 25th, the check cleared on the 27th and he repossessed the car on the 28thTo date, he has NEVER sent one piece of correspondence regarding late fees or repossessionTo date, he has not sent any correspondence regarding anythingHowever, he was served with a Right to Cure letter given to me by a *** County Magistrate to return the property in daysAs of March 6, 2017, the vehicle was sitting on his lot lined up with other vehicles as if it's for saleHe is in complete violation with SC state law per the county Magistrate.
Regards,
*** ***
To whom it may concern we have done the title work for this customer and we have reach out to this customer and left several messages that his tag is ready for pick upThe car was sold as isWe gave this customer full opportunity when the car was purchase tc take it to a
mechanic. ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***r My view on the matter is I called and left about messages, I emailed using their web site, (as their regular email would bounce back undeliverable), at NO time did they ever "reach out to me" I think it was just dumb luck they answered the phone, Then I was very polite and said ok that was then this is now how do I get my order delivered? Again I was told I would be receiving a tracking number, this is now the 2nd day and still no tracking numberBut I did receive another "Write a review to receive a
coupon for 10% on your next purchase!" email at 5:07pm on 1/7/15, but not a tracking number.This matter is far from resolved it has been inept from the beginning, the days they told me did not match up, then I am given a tracking number to some other address in another state, then I am told we will make this right, well as of 1/7/it is not even close to being made right, and to make matters worse the W/C we were using has broken, so now we are really in a bind because of the inaptitude of AMICA Medical.The "order" that was shipped on the 24th was ONLY the cushion here is the W/C tracking information for the Wheel chair, See it did not even leave for days from the time I ordered it,
Sharonville, OH, United States
01/02/
11:A.M
Delivered
01/02/
4:A.M
Out For Delivery
Sharonville, OH, United States
12/31/
6:A.M
Arrival Scan
Columbus, OH, United States
12/31/
4:A.M
Departure Scan
12/31/
1:A.M
Arrival Scan
Indianapolis, IN, United States
12/30/
10:P.M
Departure Scan
12/30/
9:P.M
Origin Scan
United States
12/30/
4:P.M
Order Processed: Ready for UPS I did not even get any tracking number until 1/5/at 15:here is that information, it was for the cushion, this was the only information I have gotten from AMICA during this whole weeks, until I just got lucky after about phone calls (no joke I really did call about times a day)
Sharonville, OH, United States
12/24/
11:A.M
Delivered
12/24/
6:A.M
Out For Delivery
12/24/
12:A.M
Arrival Scan
Indianapolis, IN, United States
12/23/
10:P.M
Departure Scan
12/23/
7:P.M
Origin Scan
United States
12/23/
4:P.M
Order Processed: Ready for UPS I have been above and beyond patient with this company, it appears there is ONLY one person running this company as I have ONLY spoken to the same person regardless of if I placed the order, called Customer service, or hit for shipping, always the same person,So to recap, I ordered on the 20th, W/C did not ship until the 30th and was sent to Sharonville, it arrived on the 2nd,when I finally got through after anattempts on the 5th only to be told opps we blew it, we will send it out right away, and give you a tracking number by the 6th, as of the 7th all I have got is another please review us email again, but NO update on my order, No phone call, No emails,So NO this is not even close to being resolved,Thank you *** ***
As stated in the above documentation, we did not fight the charge back and it was resolved in the customer's favor. It just needed some time to go through the bank's normal dispute process, had the customer not initiated the charge-back process the refund could have been issued right after the item was processed by the returns department, which would have been about a month earlier.Documentation is below:We
received notice from the buyer's financial institution that Case ID
PP-004-181-244-292 has been decided in the buyer's favor.
Here
are the case details:
Buyer's
name: [redacted]
Buyer's
email: [redacted]
Buyer's
transaction ID: [redacted]
Invoice
ID: [redacted]
Transaction
date: July 16, 2015
Transaction
amount: $199.95 USD
Disputed
amount: $188.95 USD
We take these complaints very seriously and always try to work things out with our customers before they feel the need to escalate the process.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The DMV paper work was incorrect and had to be returned to the auction. The paper work has been completed and mailed out to the customer. We apologize for any inconvenience.
Yes the Order finally arrived on Thursday, 01/15/2015, via UPS but Amicia sent me tracking numbers for [redacted], that was easy enough to figure out,.The Wheelchair was not as ordered as I ordered one that was able to adjust the back and the one received is rigid with no adjustment possible. ( rechecked my order as it was placed and this is indeed AMICA's error.)I also received a seat cushion and this to was the wrong order as my order was placed for a 16x16 cushion, and I received a 20x16 cushion, again another error by AMICA as I rechecked my order.It then took me 5 days of calling to again get through, so I do not think "all the staff" was off again, I sent web messages (there email still does not work, they send it to you but you cannot reply back or send them ANY email as it gets retuned, undeliverable), I left messages everyday, NOT once did I get a return call, I then finally got through on the 20th, and was told they will "look into the W/C adjustment issue" (I told them after all this trouble it is not that important, if they can send the adjustable bracket I will fix it myself) and they said they will take care of the cushion error right away. (I am not holding my breath) I assume it will take numerous attempts to get this corrected. Date Sent: 1/7/2015 11:18:46 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] My view on the matter is I called and left about 40 messages, I emailed using their web site, (as their regular email would bounce back undeliverable), at NO time did they ever "reach out to me" I think it was just dumb luck they answered the phone, Then I was very polite and said ok that was then this is now how do I get my order delivered? Again I was told I would be receiving a tracking number, this is now the 2nd day and still no tracking number. But I did receive another "Write a review to receive a coupon for 10% on your next purchase!" email at 5:07pm on 1/7/15, but not a tracking number.This matter is far from resolved it has been inept from the beginning, the days they told me did not match up, then I am given a tracking number to some other address in another state, then I am told we will make this right, well as of 1/7/15 it is not even close to being made right, and to make matters worse the W/C we were using has broken, so now we are really in a bind because of the inaptitude of AMICA Medical.The "order" that was shipped on the 24th was ONLY the cushion here is the W/C tracking information for the Wheel chair, See it did not even leave for 10 days from the time I ordered it,Sharonville, OH, United States01/02/201511:24 A.M.Delivered01/02/20154:16 A.M.Out For DeliverySharonville, OH, United States12/31/20146:10 A.M.Arrival ScanColumbus, OH, United States12/31/20144:22 A.M.Departure Scan12/31/20141:14 A.M.Arrival ScanIndianapolis, IN, United States12/30/201410:08 P.M.Departure Scan12/30/20149:16 P.M.Origin ScanUnited States12/30/20144:25 P.M.Order Processed: Ready for UPS I did not even get any tracking number until 1/5/15 at 15:35 here is that information, it was for the cushion, this was the only information I have gotten from AMICA during this whole 2 weeks, until I just got lucky after about 100 phone calls (no joke I really did call about 20 times a day)Sharonville, OH, United States12/24/201411:48 A.M.Delivered12/24/20146:31 A.M.Out For Delivery12/24/201412:34 A.M.Arrival ScanIndianapolis, IN, United States12/23/201410:07 P.M.Departure Scan12/23/20147:52 P.M.Origin ScanUnited States12/23/20144:28 P.M.Order Processed: Ready for UPSI have been above and beyond patient with this company, it appears there is ONLY one person running this company as I have ONLY spoken to the same person regardless of if I placed the order, called Customer service, or hit 3 for shipping, always the same person,So to recap, I ordered on the 20th, W/C did not ship until the 30th and was sent to Sharonville, it arrived on the 2nd,when I finally got through after an100 attempts on the 5th only to be told opps we blew it, we will send it out right away, and give you a tracking number by the 6th, as of the 7th all I have got is another please review us email again, but NO update on my order, No phone call, No emails,So NO this is not even close to being resolved,Thank you [redacted]
Customer ordered and received exactly the same product. There is a similar product available, with a different name and product SKU. We fulfilled the order exactly as it was placed by the customer. Please see the attached documents: original order invoice with product SKU, and our PO/order...
confirmation with the product sent to customer. It would be a mistake and bad business if we sent different products to our customers, instead of what they actually ordered.
[redacted]We do apologize that you have had a difficult time with this order, there definitely were mistakes made with shipping. We are currently and have been working with the manufacturer to get this resolved for you as quickly as possible. In fact you should already have received the 16x16 replacement cushion. FEDEX Tracking# [redacted]. We have been in communication with you to get this resolved ASAP. The items shipped directly from Sunrise and the mistake occurred in their warehouse. We are currently working with them to resolve the issue with the adjustable seat and will update you ASAP. Again, we do apologize for the inconvenience and we are doing everything to get this problem resolved and prevent it from happening in the future.Please let us know if you have any questions in the meantime and if there's anything we can do to make this right with you.Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12186039, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reached out to the customer to resolve this issue. The product was shipped by our vendor to an incorrect address, we have remedied the situation and are re-sending the item to the customer tomorrow 1/07/2015. The timeline of this incident is: 1. Product was ordered on the...
12/20/14 2. Order was shipped on 12/24/14 by the vendor, 3. Customer tried reaching out to us while customer service was out for the weekend, the customer did have a hard time reaching us on 01/05/2015 as Customer Service was backed up.4. Customer reached out to us again the following day on 01/06/07 and was able to resolve the issue with Customer Service.We apologize that this order did not go smoothly and are doing everything in our power to resolve the situation. We would very much like to reconcile this situation with the customer ASAP. We take these mishaps serious and work hard to provide a fast and convenient service for all our customers.
This item was shipped to the vendor and received on 8/13/15. The customer was notified by email that the refund would take several days to process. For some reason the customer proceeded to file a Paypal charge-back against us the very next day on 8/14/15, we have notified Paypal that...
the customer is due a refund on this transaction several days later once the return shipment was inspected and confirmed. However, a refund transaction cannot be executed (this is a function of the bank and PayPal not our) for his account until the charge-back case is resolved and closed out. We are not at all disputing the fact that the customer is due a refund and that the merchandise has been received, however, because the customer disputed the transaction via a charge-back there is nothing we can do until the charge-back is resolved. Since the charge-back should be resolved in the customer's favor as we are not fighting it, there is nothing to be done at this point on our behalf.
Hello.Please use the FedEx label to send back the order. We have emailed customer the return label directly as well. Full refund will be issued.
1. Customer placed order on 08/24/2016 (Wednesday)2. Order was shipped on 08/29/2016 (Following Monday, 2 business days later) via [redacted] - Tracking number provided as attachment3. Customer received the order one week later on 09/07/2015, shipping took a little bit longer than normal...
as it was sent over Labor Day Weekend.While it's unfortunate that the customer expected to receive the product at an earlier date, we would never promise someone a delivery date of 1-2 days from time of purchase on a patient lift. The reason being, is that it's an impossible timeline for anything but the smallest items; a 1-2 day delivery timeline can only be achieved with, 2nd or Next Day air shipping. For patient lifts which generally weigh around 100lbs and are packaged in a large box, the cost of shipping it by air would easily exceed the cost of the product. They are shipped within 1-2 business days from the time that the order is placed and are sent via a Ground or an LTL (Less than Truckload) Shipping service to the customer and generally arrive within 3-5 business days; furthermore this is a service that we offer free of charge for all of our patient lifts. I have attached an image of our product details page that clearly states that items are "shipped within 1-2 days" meaning that the item will be shipped out within 1-2 days. The customer most likely mistook that to mean that the order would be delivered within 1-2 days.When an item is returned, we incur a significant expense in repackaging, inspecting, re-stocking the items, hence we apply a 25% restocking fee which is outlined on our return-merchandise page https://www.amicamedicalsupply.com/return-merchandise. We work hard to provide a great customer experience and take these complaints very seriously. I would like to apologize to the customer that she had a hard time reaching a customer service representative, as we were short staffed during the week leading up to Labor Day weekend. However this item was shipped and delivered quickly and without issue, hence the request to waive the restocking fee is unwarranted.