Response:Ms [redacted] did purchase the Whirlpool washer on 5/27/She called for a refund in mid September, stating that the washer wasn't performing properlyI was the technician on the call and found the washer operating to its design specifications, but also found the washer drain line installed improperly by the home ownerThe washer is located in their basement and they installed the drain line from the washer directly into their main sewer line that comes down into the basement and then goes through the wall into the city's lineWhere it makes a to go through the wall is a clean out, they installed the drain hose into the clean out and silicone it shut making it both air and water tightThis created a "closed system", which in turn can cause siphoning, which could create the "washer coming on by itself" issueI advised the ***s of all of this and when she spoke with me10/20/they had not completed the correctionA Maytag washer with an agitator trade was offered ( I did ask them to pay $to cover my labor for a basement delivery and they would now be getting a full year warranty with a new machine)They declinedI have notified Whirlpool of my findings
Response:Ms [redacted] did purchase the Whirlpool washer on 5/27/She called for a refund in mid September, stating that the washer wasn't performing properlyI was the technician on the call and found the washer operating to its design specifications, but also found the washer drain line installed improperly by the home ownerThe washer is located in their basement and they installed the drain line from the washer directly into their main sewer line that comes down into the basement and then goes through the wall into the city's lineWhere it makes a to go through the wall is a clean out, they installed the drain hose into the clean out and silicone it shut making it both air and water tightThis created a "closed system", which in turn can cause siphoning, which could create the "washer coming on by itself" issueI advised the ***s of all of this and when she spoke with me10/20/they had not completed the correctionA Maytag washer with an agitator trade was offered ( I did ask them to pay $to cover my labor for a basement delivery and they would now be getting a full year warranty with a new machine)They declinedI have notified Whirlpool of my findings