When we received this claim, we immediately contacted the customer and he admitted he was in the wrong. He said he would remove the complaint from the Revdex.com site. Below is an overview of the situation and how we handled it. Our mechanic checked his transmission, and made the necessary changes...
per the customers request - replaced O-rings, Synchronizer, and Gaskets because they were worn down. Upon completion, the customer insisted the noise issue was because of the transmission, and that we did not fix his problem. Our mechanic explained to the customer that the transmission was not the problem, and that it must be the differential. The customer then took the transmission to another repair shop down the street, and they found the exact same thing our mechanic did. The problem was not with the transmission, but with the differential. Please remove this complaint from our record, if the customer hasn't already done so. Thank you,[redacted]
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When we received this claim, we immediately contacted the customer and he admitted he was in the wrong. He said he would remove the complaint from the Revdex.com site. Below is an overview of the situation and how we handled it. Our mechanic checked his transmission, and made the necessary changes...
per the customers request - replaced O-rings, Synchronizer, and Gaskets because they were worn down. Upon completion, the customer insisted the noise issue was because of the transmission, and that we did not fix his problem. Our mechanic explained to the customer that the transmission was not the problem, and that it must be the differential. The customer then took the transmission to another repair shop down the street, and they found the exact same thing our mechanic did. The problem was not with the transmission, but with the differential. Please remove this complaint from our record, if the customer hasn't already done so. Thank you,[redacted]
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