Amigo-US Phone Rental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not accept Amigo's response Amigo did not respond to my question whether the problem could have been eliminated by Amigo checking the phone when I rented it As stated previously, I do not want anyone who rents a phone from Amigo to go on vacation to spend time to get a phone fixed that should have been in working order If I did not get the phone fixed on Friday, Amigo told me that they would not have been able to send me a replacement until Sunday I also want to reiterate that I do not feel a credit of $reflects the time that I lost on my vacation I feel that a reasonable person would agree with me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for choosing Amigo-US Phone Rentals! This invoice details all charges associated with your rental phone(s) including rental and calls during your trip. Please note that some carriers can report call usages for up to six months after the call has been made. While Amigo-US does... its best to ensure the calls are reported in a timely fashion, many times we are sent data after the close of the normal billing period. Because of this, we are sometimes required to send subsequent and updated invoice with this new usage. The charges will be billed to the credit card on file will appear on your credit card statement as Amigo-US Phone Rental Questions and comments can be e mailed to [redacted] , please reference your rental ID in all correspondence. ALL INVOICES ARE PAID BY THE CREDIT CARD ON FILE, THIS IS FOR YOUR RECORDS ONLY, DO NOT MAIL PAYMENT!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Amigo is only reimbursing me for the phone that I paid for, day's use of the phone when I did not have use of the phone and an extra $for my time lost while on vacation in Israel. I do not feel that this is fair and reasonable settlement of the issue. As I discussed in my original complaint I did not know when I rented the phone whether or not the phone and the charger worked because it only works in IsraelI do not know if Amigo could have tested it. If they could have, It should have been done. As shown on Amigo's revised bill, the original charge of $was charged to my credit card very quickly on 6/*/when I rented the phoneWhen I got to Israel the phone was not working. I was told that maybe the converter to the charger was bad. I used my own converter that I paid approximately $for at *** ***I was told that Amigo would reimburse me for the cost of the converter. The next day, Friday the phone stopped working. I called Amigo They told me to go to a repair store in Israel to see if they could fix it or wait until Sunday or Monday when they could get me a different phone . It was right before ***. I needed the phone due to medical situations and to contact people at homeI spent my time finding a store that was open. The person at the store took apart the phone and told me it was not holding the chargeHe spoke to Amigo and told them the same thingAmigo agreed to reimburse me for the phoneI paid for the phone. The new phone worked for the rest of the time I was in Israel. When I returned to the US I discussed the issue with Amigo. I asked to speak to a supervisor and was told I could not. After several calls to Amigo I finally received a revised bill on 6/**/that reimbursed me for the phone I purchased, day that I could not use the phone and an $for my time lost while I was on vacation., In addition, to the amount that I was reimbursed, I would like to be reimbursed for all the charges that Amigo charged me, the cost of the converter and anything else that a reasonable person would get under the circumstances. Amigo was quick to charge me for the phone but slow to reimburse me. I do not want anyone else who rents a phone from Amigo and goes to Israel or any other vacation to have to spend time trying to get a phone fixed that should have been in working order from the beginning. I feel that my time lost on my vacation is worth much more than $10. I feel that any reasonable person would agree with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for choosing Amigo-US Phone Rentals! This invoice details all charges associated with your rental phone(s) including rental and calls during your trip.
Please note that some carriers can report call usages for up to six months after the call has been made. While Amigo-US does...

its best to ensure the calls are reported in a timely fashion, many times we are sent data after the close of the normal billing period. Because of this, we are sometimes required to send subsequent and updated invoice with this new usage.
The charges will be billed to the credit card on file will appear on your credit card statement as Amigo-US Phone Rental
Questions and comments can be e mailed to [redacted], please reference your rental ID in all correspondence.
ALL INVOICES ARE PAID BY THE CREDIT CARD ON FILE, THIS IS FOR YOUR RECORDS ONLY, DO NOT MAIL PAYMENT!

If you review the customer bill you will see the customer used the service every day of his trip (even the first day when the problem was discovered). We credited the customer for that day of service. The customer paid out of pocket to replace the phone, we reimbursed that expense in full. the customer was then given an additional courtesy credit for his time. The customer had been told that a PREVIOUSLY purchased, (not relating to the phone) adapter would be reimbursed when it was thought the issue the user was having was that of the converter. When it was determined it was not the adapter, we instead reimbursed the user for the replacement phone he purchased. We recognize having any issue with phone rented from us causes some amount of disruption, however at no time was the customer ignored or no responded to. We handled each issue raised and believe we fairly credited the customer for any cost he incurred as a result of technical trouble, credited a day of service (in spite of the phone being used that day) and additional credit for trouble.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not accept Amigo's response.  Amigo did not respond to my question whether the problem could have been eliminated by Amigo checking the phone when I rented it.  As stated previously, I do not want anyone who rents a phone from Amigo to go on vacation to spend time to get a phone fixed that should have been in working order.  If I did not get the phone fixed on Friday,  Amigo told me that they would not have been able to send me a replacement until Sunday.  I also want to reiterate that I do not feel a credit of $10 reflects the time that I lost on my vacation.  I feel that a reasonable person would agree with me.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I rented an unlimited phone for $5.99 a day from Amigo to be used for my trip to Israel. I did not know when I left the US whether or not the phone would work because it only works in Israel. I went to [redacted] to pick up the phone on 6/*. The man told me he was just the agent. He gave me the phone and a charger. The bill for the phone was on my charge card very quickly. When I got to Israel the phone was not working. I called Amigo. I was told that maybe the converter for the charger was bad. I used my own converter that I paid $12.99 at [redacted]. They told me they would reimburse me for the cost of the converter. The next day, Friday the phone stopped working. I called Amigo. They told me to go to a repair store in Israel to see if they could fix it. It was right before [redacted]. I spent time finding a store that was open. The person at the store took apart the phone and told me it was not holding the charge and was no good. He spoke to [redacted] at Amigo. Amigo agreed to reimburse me for the cost of the phone and the day I lost because I could not use the phone. The phone worked for the rest of the time I was in Israel. When I returned to the US I called Amigo. I spoke to [redacted]. He said Amigo would reimburse me for the phone and 1 day that I could not use it. They would not reimburse me for the adapter because they were reimbursing me for the phone. I asked him about the time I spent time on the phone with Amigo and finding a store to fix the phone while I should have been enjoying my trip to Israel. He told that Amigo would consider it and take care of me. I returned the broken phone, the charger and the new phone to [redacted] and faxed the bill for the phone to Amigo on 6/**. I did not hear from Amigo. On 6/** I made a follow up call. [redacted] told me it was on his desk and I would have something that day. I asked to speak to a supervisor. He told me I could not. To date, I have not received any refund from Amigo.Desired Settlement: I would like to be reimbursed for the phone that I purchased, for all the charges that Amigo made to me and anything else that Amigo deems fair. Nothing will make up for the time I spent rectifying this matter on my vacation in Israel. I was also denied the ability to speak to a supervisor. They were quick to charge me for the phone but to date have not resolved the problem and are still holding my money.This is not the way to treat customers.

Business

Response:

Thank you for choosing Amigo-US Phone Rentals! This invoice details all charges associated with your rental phone(s) including rental and calls during your trip.

Please note that some carriers can report call usages for up to six months after the call has been made. While Amigo-US does its best to ensure the calls are reported in a timely fashion, many times we are sent data after the close of the normal billing period. Because of this, we are sometimes required to send subsequent and updated invoice with this new usage.

The charges will be billed to the credit card on file will appear on your credit card statement as Amigo-US Phone Rental

Questions and comments can be e mailed to [redacted], please reference your rental ID in all correspondence.

ALL INVOICES ARE PAID BY THE CREDIT CARD ON FILE, THIS IS FOR YOUR RECORDS ONLY, DO NOT MAIL PAYMENT!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Amigo is only reimbursing me for the phone that I paid for, 1 day's use of the phone when I did not have use of the phone and an extra $10 for my time lost while on vacation in Israel. I do not feel that this is fair and reasonable settlement of the issue. As I discussed in my original complaint I did not know when I rented the phone whether or not the phone and the charger worked because it only works in Israel. I do not know if Amigo could have tested it. If they could have, It should have been done. As shown on Amigo's revised bill, the original charge of $83.73 was charged to my credit card very quickly on 6/*/14 when I rented the phone. When I got to Israel the phone was not working. I was told that maybe the converter to the charger was bad. I used my own converter that I paid approximately $13 for at [redacted]. I was told that Amigo would reimburse me for the cost of the converter. The next day, Friday the phone stopped working. I called Amigo. They told me to go to a repair store in Israel to see if they could fix it or wait until Sunday or Monday when they could get me a different phone . It was right before [redacted]. I needed the phone due to medical situations and to contact people at home. I spent my time finding a store that was open. The person at the store took apart the phone and told me it was not holding the charge. He spoke to Amigo and told them the same thing. Amigo agreed to reimburse me for the phone. I paid for the phone. The new phone worked for the rest of the time I was in Israel. When I returned to the US I discussed the issue with Amigo. I asked to speak to a supervisor and was told I could not. After several calls to Amigo I finally received a revised bill on 6/**/14 that reimbursed me for the phone I purchased, 1 day that I could not use the phone and an $10 for my time lost while I was on vacation., In addition, to the amount that I was reimbursed, I would like to be reimbursed for all the charges that Amigo charged me, the cost of the converter and anything else that a reasonable person would get under the circumstances. Amigo was quick to charge me for the phone but slow to reimburse me. I do not want anyone else who rents a phone from Amigo and goes to Israel or any other vacation to have to spend time trying to get a phone fixed that should have been in working order from the beginning. I feel that my time lost on my vacation is worth much more than $10. I feel that any reasonable person would agree with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If you review the customer bill you will see the customer used the service every day of his trip (even the first day when the problem was discovered). We credited the customer for that day of service. The customer paid out of pocket to replace the phone, we reimbursed that expense in full. the customer was then given an additional courtesy credit for his time. The customer had been told that a PREVIOUSLY purchased, (not relating to the phone) adapter would be reimbursed when it was thought the issue the user was having was that of the converter. When it was determined it was not the adapter, we instead reimbursed the user for the replacement phone he purchased. We recognize having any issue with phone rented from us causes some amount of disruption, however at no time was the customer ignored or no responded to. We handled each issue raised and believe we fairly credited the customer for any cost he incurred as a result of technical trouble, credited a day of service (in spite of the phone being used that day) and additional credit for trouble.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not accept Amigo's response. Amigo did not respond to my question whether the problem could have been eliminated by Amigo checking the phone when I rented it. As stated previously, I do not want anyone who rents a phone from Amigo to go on vacation to spend time to get a phone fixed that should have been in working order. If I did not get the phone fixed on Friday, Amigo told me that they would not have been able to send me a replacement until Sunday. I also want to reiterate that I do not feel a credit of $10 reflects the time that I lost on my vacation. I feel that a reasonable person would agree with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,