Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all the people that helped him down here NEVER seen the glass. Your company already admitted fault by saying that you pay $60 then $100 for it. Like we said before we don't want the money just the glass replaced. If you were trying to make it right you would do that. If this matter is not resolved we have no choice but to proceed with legal matters.
Regards,
First of all the customer called and got an quote with our standard pricing. Then she came back and said she paid for the Groupon voucher to get the discount on our moving services. I sent out another quote that reflect the Groupon voucher. The customer accepted the quote that reflected the Groupon...
voucher. The customer asked me " Was travel involved in the quote I sent her" I responded yes the travel is included. The customer quote was hourly. so the time starts from when the guys leave the shop to when they return. The movers left the shop at 8am, got to the customer home 9am. The movers were done at 1130am and will get back to the shop at 12 noon. the customer was only charged for 1.5 hours over the Groupon voucher of 2 hours. But in actuality it should have been 4 hours total. When the job was completed she paid the remaining bill of $240.00. If more information is need I can provide email conversations. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below i would like to submit the emails as proof of the conversation between myself and the company. When a customer asks if the travel time fee is included, it means that there is no additional fee. Had they explained to me that the moving time included an hour of travel, I'd have refunded my groupon, which I even said I might have to do because it wasn't stated in the ad. I am not asking for a full refund but only for the extra money paid for travel. It seems very reasonable for a company to refund money that was a hidden charge.
Regards,
This client is denied any further compensation for glass shelves for various reasons. First reason is I delivered the shelves myself to the client when I was down South Carolina. I have 2 other witnesses that said that the shelves were in fact delivered in the day we delivered the shipment. Second,...
the client failed to purchase additional insurance coverages for his items. Each customer has the choice to have the free 60 cents per pound insurance or you can upgrade your insurance to replacement value insurance or full replacement insurance. My client choice to stick with the free 60 cents per pound insurance for his relocation which is what he is entitled to. I offered him 60 dollars even though it wasnt my fault just to try to be a good business owner but the client declined my offer so that deal is off the table. Third, there is a exclusion of our paperwork that says that we exclude Glass that is not packed by G & G Moving should anything happen to it along with other things as well. I would like to submit my evidence of each thing I mentioned if needed in order to close this case. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all the people that helped him down here NEVER seen the glass. Your company already admitted fault by saying that you pay $60 then $100 for it. Like we said before we don't want the money just the glass replaced. If you were trying to make it right you would do that. If this matter is not resolved we have no choice but to proceed with legal matters.
Regards,
First of all the customer called and got an quote with our standard pricing. Then she came back and said she paid for the Groupon voucher to get the discount on our moving services. I sent out another quote that reflect the Groupon voucher. The customer accepted the quote that reflected the Groupon...
voucher. The customer asked me " Was travel involved in the quote I sent her" I responded yes the travel is included. The customer quote was hourly. so the time starts from when the guys leave the shop to when they return. The movers left the shop at 8am, got to the customer home 9am. The movers were done at 1130am and will get back to the shop at 12 noon. the customer was only charged for 1.5 hours over the Groupon voucher of 2 hours. But in actuality it should have been 4 hours total. When the job was completed she paid the remaining bill of $240.00. If more information is need I can provide email conversations. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below i would like to submit the emails as proof of the conversation between myself and the company. When a customer asks if the travel time fee is included, it means that there is no additional fee. Had they explained to me that the moving time included an hour of travel, I'd have refunded my groupon, which I even said I might have to do because it wasn't stated in the ad. I am not asking for a full refund but only for the extra money paid for travel. It seems very reasonable for a company to refund money that was a hidden charge.
Regards,
This client is denied any further compensation for glass shelves for various reasons. First reason is I delivered the shelves myself to the client when I was down South Carolina. I have 2 other witnesses that said that the shelves were in fact delivered in the day we delivered the shipment. Second,...
the client failed to purchase additional insurance coverages for his items. Each customer has the choice to have the free 60 cents per pound insurance or you can upgrade your insurance to replacement value insurance or full replacement insurance. My client choice to stick with the free 60 cents per pound insurance for his relocation which is what he is entitled to. I offered him 60 dollars even though it wasnt my fault just to try to be a good business owner but the client declined my offer so that deal is off the table. Third, there is a exclusion of our paperwork that says that we exclude Glass that is not packed by G & G Moving should anything happen to it along with other things as well. I would like to submit my evidence of each thing I mentioned if needed in order to close this case. Thank You