Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear [redacted] I have reviewed your reply to my concerns with the Revdex.com and I thank you for being so promptAs a valued VW customer I feel as if I’m getting the short end of the stickI purchased a *** VW Audi from a well-known dealer in the Richmond area that has been wreckedI understand that the vehicle has a clean [redacted] but someone must have fixed the car out of pocket and it did not get recorded Your technician and service manager should have caught the body work during their point inspection no if ands or buts about it! I understand we all make mistakes and it just could have been the timing of when the car was traded inThe vehicle was traded in and inspected between Christmas and New Year’sI’m just asking that West Broad VW Audi make this right and take measures to prevent this from happening in the futureThe previous owner should have stated that the car had been in an accident and I know they had to sign a document stating that there was nothing wrong with the ***I requested that someone from your dealership contact the previous owner or provide me with their contact information so that I may do soI have not heard from anyone on this matterI was also promised that when I picked my vehicle up from service they were going to place the car on the lift so that I could inspect itThis never happened! I was offered a trading value of $on a vehicle that I purchased for $11,in JanThis was a joke and an insult to me as a returning customer to West Broad VW AudiThe aftermarket parts that are installed on this [redacted] include the following a radio navigation unit, GLI oem front grill (Because I did not like the chrome one) and black trunk VW emblemThey asked if I had all the stock parts and I stated that I had them stored in my shed; and I would gladly install them back on the carThank you for your time and I look forward to resolving this issue Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a letter dated April 30, mailed to Mr [redacted] , General Manager for the dealership, and to Mr [redacted] , Service Manager [redacted] also is the envelope to Mr [redacted] marked by USPS as "Return to Sender, Unable to Forward," and a receipt showing West Broad Audi's name and addressI am not sure why this was returned Mr [redacted] ' was not returned Other than the response to Revdex.com, neither the General Manager or the Service Manager have contacted me Mr [redacted] ' response to my Revdex.com inquiry is incorrect in that I did not bring in my vehicle on April 29th with hatch indicator light as an issue I took my vehicle to West Broad Audi on April 19th for regular service and before departing the dealership saw my hatch indicator light on that had not been on when I dropped off my vehicle I returned on the April 29th for new tires and to resolve the hatch indicator light issue I did have repairs to my hatch done at [redacted] over ten months ago (and almost 15,000) miles ago, and NEVER had a problem with my hatch I don't understand why I retrieved my vehicle with the hatch indicator light on April 19th, but I did not drop off my vehicle that way I think this dealership should respect that something happened from when I dropped off my vehicle, and picked it up that the hatch was compromised Regards, [redacted]
The customer came in to our service department with a list of concerns on their 2009 ***: 1. Customer states that there is body damage that has been repaired and the car should not be certified. The vehicle has a clean [redacted] and meets all of the Volkswagen requirements to certify.... A copy of the Volkswagen check list and a [redacted] was sent to [redacted] , and they agree that all is good. 2.Customer states that there is a mount of loose and the motor tends to move a lot. The technician checked all mounts and they all meet Volkswagen's requirements. No problems found. 3. Customer states that there is noise coming from the front end of the vehicle when turning hard to the left. The technician rode with the customer and checked the operation of the vehicle all is good, no problem was found and no abnormal noises were heard. The service Manager met with the customer and went over all the concerns. The customer was advised that if there was anything that needed to be addressed, or did not meet Volkswagen's requirements we would be happy to take care of it. However, there were no problems found and the vehicle met [redacted] [redacted] Certification requirements at this time. Since the time of purchase, aftermarket parts have been installed. We did offer to trade the customer out of their vehicle, but the customer declined the offer. Any applicable warranties/extensions will remain in effect on the vehicle. We will not be offering any additional assistance to the customer at this time. If I may be of further assistance please advise. Sincerely, [redacted] General Manager
From: *** *** *** Sent: Friday, May 22, 11:AMTo: Kelly MaceSubject: FW: A new message is waiting from the Revdex.com of Northwest North Carolina complaint #***. Dear Kelly Mace,
In the first weeks of March Mrs*** came into the officeShe was needing to relocate and wanted her children to be closer to the school they attendShe came in to borrow a key for Mount Lodge but at the moment we did not have a vacancy of bedroom in the propertySince we do have two properties next to each other, we provided her with the next best thing a bedroom located on the complex Colonial EstatesShe also took the key of a one bedroom in MtLodge. When it comes to applications we always check Credit (landlords and utilities), Criminal (misdemeanors and felonies) the last thing is Income applicant must make three times the amount of the rent monthlyBefore applications are processed we always inform applicants of requirements whether it be by phone or in person.On 3/17/Mrs***’s application was processed and found Not ApprovedWe call as soon as application is process in some case lines are busy or phones offIf no answer or no voicemail then we wait for applicant to call to inform them of their application status Applicant has an outstanding balance with *** *** CarolinasEven though we did have her permission, she agreed to it when she signed the applicationWe do not call *** *** they do not provide personal information We go based on what’s on her credit, until applicant provides proof from *** *** Carolinas that her account has been either paid or cleared off her credit, we cannot approve her application.The only other option is for her to provide a co-signerSomeone who would meet all the criteria’s credit, criminal and incomeThey must fill out an application and pay the application fee $just like the lease holderThey would be responsible for the unitI explained to her that as soon as she provides the proof needed then we can remove the co-signer off the leaseShe did bring someone, he filled out the application but never came back with proof of income or application fee. Everything has been done as our policies requireWe do our best to process applications within a timely mannerAs unfortunately as it might be, her credit reflects her Applications as good for daysWe are sorry she feels she had a bad experience and is welcomed to reapply either by herself or a co-signer. Sincerely, Alejandra M*** Ferrell Realty Company
Dear ** ***:I have received the information received in reference to the
above mentioned Case and would like to submit the following response:The customer brought her vehicle in to our repair facility
to mount and balance four tires, four wheels alignment and a 15k mile service
During
her visit her wheels were damagedWe acknowledged that the wheels were damaged
here and agreed to have them repairedThe customer wanted to have them totally
replaced or a refund for the service performed We perform multiple wheels and rim repairs for numerous
reasons on a daily bases with a very reputable repair company most are restored
to showroom conditionWe are met with hundreds of satisfied customersA
scenario in comparison is if the customer had filed an insurance claim the damage
on her wheels, they would have been repaired, not replacedWe stand behind the
work that we performed and have reached out to the customer to apologize for the
lack of communication and make the necessary repairs at her convenienceMy last
attempt to contact the customer was yesterday, and as of now, I have not yet
received a response.We will be happy to have the customer’s damaged wheels taken
care of at her convenience, but will bill not be offering a refund for services,
or wheel replacement at this timeIf I may be of further assistance, please advice.Regards,
this apartment complex would run better if the people in the office got out more and visits the sites so that they can see how people are letting their kids destroy the propertyWhen people call and complain they need to come out of the office and visit the sites and to find out what is going on, instead of saying call the policeI've been in my apartment for a year, and I have had to call the police at least times to issues taken care ofThe apartments are ran down and the people who are living in these show that they do not care how they look
I have spoken to the client and apologizedHe requested the amount he paid for the warrantyI left him a voice message indicating it was $1,
According to of our employees, Mr*** used quite a bit of profanity and asked the service advisor to lie about the repair
so the repair would be coveredThey declinedHis warranty refund was $because it was at the end of the term.(89,miles on a 100,mile contract
We will not reimburse Mr*** any more money
*** ***
General Manager
I have read the information presented in the above
referenced case and would like to submit the following response:The customer came into the dealership on April 29, with
a concern that the rear hatch light was still on when he hatch is closedBoth hinges
and motors were recently
replaced at another dealershipThere was a function
test and the rear lights were staying on bumper and not moving upWhen pushing
the hatch down the lights moved upIt was determined that the rear hatch was
not aligned properly to the bodyIt was suggested to start with adjusting the
hatch and retestingThe hatch trim had to be removed and installed to gain
access to all adjustment pointsAfter completion, there were no malfunction lights
onThe customer was advised prior to the repair and it was suggested by both you
dealership that did the original repair incorrectly.The only thing that West Broad Audi did was correct and
complete the repair that was performed by another dealer per the customer’s
requestWe did not make the original repairWe stand behind that work we do
and would never consider charging the customer if we were in errorAgain, we
suggest that the customer contact Audi for reimbursementWe will not be
offering any assistance or reimbursement at this time
Dear [redacted] I have reviewed the information sent in regards to the above
mention vehicle and I would like to submit the following response.The customer brought their vehicle into our repair facility
for a concern with the “heat/air coming on even if you do not want it to, check
and...
advise/air conditional blower continues to blow”. We were able to duplicate
the customers concerns. Multiple sensors were checked and it was found that it
was only happening at start up. Per Volswagen of America’ Tech Line, we were
advised to replace the climate control head, it was coded and basic settings
were performed on the unit. It was tested and was operating as designed upon
returning the vehicle to the customer.The vehicle was brought back in the next day with the same
concerns. Again, [redacted] was contacted and further diagnosis was performed.
It was determined per [redacted] to start with replacing the unit regulator and to
re-test the system for any corrections. The vehicle was test driven again and was
found to be operating as designed.As a courtesy, I agreed to split the cost of the repair
50/50 with the customer. The customer states that we misdiagnosed the first
repair. We followed standard procedure in regards to both repairing and
diagnosing the customer’s vehicle as per [redacted]. The customer called
[redacted] customer care and they agreed that proper procedure
was followed and did not offer any additional assistance in the customer other
than the 50/50 split. The customer agreed with [redacted] decision and
accepted the offer. The customer has also traded the vehicle and purchased an
[redacted] from our establishment. I feel that we have been fair and tried to provide
the proper assistance to the customer regarding this matter. We will not be
offering any additional assistance at this time.If I may be of further assistance, please advise.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted]
I have reviewed your reply to my concerns with the Revdex.com and I thank you for being so prompt. As a valued VW customer I feel as if I’m getting the short end of the stick. I purchased a [redacted] VW Audi from a well-known dealer in the Richmond area that has been wrecked. I understand that the vehicle has a clean [redacted] but someone must have fixed the car out of pocket and it did not get recorded. Your technician and service manager should have caught the body work during their 112 point inspection no if ands or buts about it! I understand we all make mistakes and it just could have been the timing of when the car was traded in. The vehicle was traded in and inspected between Christmas and New Year’s. I’m just asking that West Broad VW Audi make this right and take measures to prevent this from happening in the future. The previous owner should have stated that the car had been in an accident and I know they had to sign a document stating that there was nothing wrong with the [redacted]. I requested that someone from your dealership contact the previous owner or provide me with their contact information so that I may do so. I have not heard from anyone on this matter. I was also promised that when I picked my vehicle up from service they were going to place the car on the lift so that I could inspect it. This never happened! I was offered a trading value of $6500.00 on a vehicle that I purchased for $11,100 in Jan. 2014. This was a joke and an insult to me as a returning customer to West Broad VW Audi. The aftermarket parts that are installed on this [redacted] include the following a radio navigation unit, GLI oem front grill (Because I did not like the chrome one) and black trunk VW emblem. They asked if I had all the stock parts and I stated that I had them stored in my shed; and I would gladly install them back on the car. Thank you for your time and I look forward to resolving this issue.
Sincerely,
[redacted]
The customer came in to our service department with a list of concerns on their 2009 [redacted]:
1. Customer states that there is body damage that has been repaired and the car should not be certified. The vehicle has a clean [redacted] and meets all of the Volkswagen requirements to certify....
A copy of the Volkswagen check list and a [redacted] was sent to [redacted], and they agree that all is good.
2.Customer states that there is a mount of loose and the motor tends to move a lot. The technician checked all mounts and they all meet Volkswagen's requirements. No problems found.
3. Customer states that there is noise coming from the front end of the vehicle when turning hard to the left. The technician rode with the customer and checked the operation of the vehicle all is good, no problem was found and no abnormal noises were heard.
The service Manager met with the customer and went over all the concerns. The customer was advised that if there was anything that needed to be addressed, or did not meet Volkswagen's requirements we would be happy to take care of it. However, there were no problems found and the vehicle met [redacted] Certification requirements at this time.
Since the time of purchase, aftermarket parts have been installed. We did offer to trade the customer out of their vehicle, but the customer declined the offer. Any applicable warranties/extensions will remain in effect on the vehicle.
We will not be offering any additional assistance to the customer at this time. If I may be of further assistance please advise.
Sincerely,
[redacted]
General Manager
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a letter dated April 30, 2016 mailed to Mr. [redacted], General Manager for the dealership, and to Mr. [redacted], Service Manager. [redacted] also is the envelope to Mr. [redacted] marked by USPS as "Return to Sender, Unable to Forward," and a receipt showing West Broad Audi's name and address. I am not sure why this was returned. Mr. [redacted]' was not returned. Other than the response to Revdex.com, neither the General Manager or the Service Manager have contacted me.
Mr. [redacted]' response to my Revdex.com inquiry is incorrect in that I did not bring in my vehicle on April 29th with hatch indicator light as an issue. I took my vehicle to West Broad Audi on April 19th for regular service and before departing the dealership saw my hatch indicator light on that had not been on when I dropped off my vehicle. I returned on the April 29th for new tires and to resolve the hatch indicator light issue.
I did have repairs to my hatch done at [redacted] over ten months ago (and almost 15,000) miles ago, and NEVER had a problem with my hatch. I don't understand why I retrieved my vehicle with the hatch indicator light on April 19th, but I did not drop off my vehicle that way. I think this dealership should respect that something happened from when I dropped off my vehicle, and picked it up that the hatch was compromised.
Regards,
[redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear [redacted] I have reviewed your reply to my concerns with the Revdex.com and I thank you for being so promptAs a valued VW customer I feel as if I’m getting the short end of the stickI purchased a *** VW Audi from a well-known dealer in the Richmond area that has been wreckedI understand that the vehicle has a clean [redacted] but someone must have fixed the car out of pocket and it did not get recorded Your technician and service manager should have caught the body work during their point inspection no if ands or buts about it! I understand we all make mistakes and it just could have been the timing of when the car was traded inThe vehicle was traded in and inspected between Christmas and New Year’sI’m just asking that West Broad VW Audi make this right and take measures to prevent this from happening in the futureThe previous owner should have stated that the car had been in an accident and I know they had to sign a document stating that there was nothing wrong with the ***I requested that someone from your dealership contact the previous owner or provide me with their contact information so that I may do soI have not heard from anyone on this matterI was also promised that when I picked my vehicle up from service they were going to place the car on the lift so that I could inspect itThis never happened! I was offered a trading value of $on a vehicle that I purchased for $11,in JanThis was a joke and an insult to me as a returning customer to West Broad VW AudiThe aftermarket parts that are installed on this [redacted] include the following a radio navigation unit, GLI oem front grill (Because I did not like the chrome one) and black trunk VW emblemThey asked if I had all the stock parts and I stated that I had them stored in my shed; and I would gladly install them back on the carThank you for your time and I look forward to resolving this issue Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a letter dated April 30, mailed to Mr [redacted] , General Manager for the dealership, and to Mr [redacted] , Service Manager [redacted] also is the envelope to Mr [redacted] marked by USPS as "Return to Sender, Unable to Forward," and a receipt showing West Broad Audi's name and addressI am not sure why this was returned Mr [redacted] ' was not returned Other than the response to Revdex.com, neither the General Manager or the Service Manager have contacted me Mr [redacted] ' response to my Revdex.com inquiry is incorrect in that I did not bring in my vehicle on April 29th with hatch indicator light as an issue I took my vehicle to West Broad Audi on April 19th for regular service and before departing the dealership saw my hatch indicator light on that had not been on when I dropped off my vehicle I returned on the April 29th for new tires and to resolve the hatch indicator light issue I did have repairs to my hatch done at [redacted] over ten months ago (and almost 15,000) miles ago, and NEVER had a problem with my hatch I don't understand why I retrieved my vehicle with the hatch indicator light on April 19th, but I did not drop off my vehicle that way I think this dealership should respect that something happened from when I dropped off my vehicle, and picked it up that the hatch was compromised Regards, [redacted]
The customer came in to our service department with a list of concerns on their 2009 ***: 1. Customer states that there is body damage that has been repaired and the car should not be certified. The vehicle has a clean [redacted] and meets all of the Volkswagen requirements to certify.... A copy of the Volkswagen check list and a [redacted] was sent to [redacted] , and they agree that all is good. 2.Customer states that there is a mount of loose and the motor tends to move a lot. The technician checked all mounts and they all meet Volkswagen's requirements. No problems found. 3. Customer states that there is noise coming from the front end of the vehicle when turning hard to the left. The technician rode with the customer and checked the operation of the vehicle all is good, no problem was found and no abnormal noises were heard. The service Manager met with the customer and went over all the concerns. The customer was advised that if there was anything that needed to be addressed, or did not meet Volkswagen's requirements we would be happy to take care of it. However, there were no problems found and the vehicle met [redacted] [redacted] Certification requirements at this time. Since the time of purchase, aftermarket parts have been installed. We did offer to trade the customer out of their vehicle, but the customer declined the offer. Any applicable warranties/extensions will remain in effect on the vehicle. We will not be offering any additional assistance to the customer at this time. If I may be of further assistance please advise. Sincerely, [redacted] General Manager
From: *** *** *** Sent: Friday, May 22, 11:AMTo: Kelly MaceSubject: FW: A new message is waiting from the Revdex.com of Northwest North Carolina complaint #***. Dear Kelly Mace,
In the first weeks of March Mrs*** came into the officeShe was needing to relocate and wanted her children to be closer to the school they attendShe came in to borrow a key for Mount Lodge but at the moment we did not have a vacancy of bedroom in the propertySince we do have two properties next to each other, we provided her with the next best thing a bedroom located on the complex Colonial EstatesShe also took the key of a one bedroom in MtLodge. When it comes to applications we always check Credit (landlords and utilities), Criminal (misdemeanors and felonies) the last thing is Income applicant must make three times the amount of the rent monthlyBefore applications are processed we always inform applicants of requirements whether it be by phone or in person.On 3/17/Mrs***’s application was processed and found Not ApprovedWe call as soon as application is process in some case lines are busy or phones offIf no answer or no voicemail then we wait for applicant to call to inform them of their application status Applicant has an outstanding balance with *** *** CarolinasEven though we did have her permission, she agreed to it when she signed the applicationWe do not call *** *** they do not provide personal information We go based on what’s on her credit, until applicant provides proof from *** *** Carolinas that her account has been either paid or cleared off her credit, we cannot approve her application.The only other option is for her to provide a co-signerSomeone who would meet all the criteria’s credit, criminal and incomeThey must fill out an application and pay the application fee $just like the lease holderThey would be responsible for the unitI explained to her that as soon as she provides the proof needed then we can remove the co-signer off the leaseShe did bring someone, he filled out the application but never came back with proof of income or application fee. Everything has been done as our policies requireWe do our best to process applications within a timely mannerAs unfortunately as it might be, her credit reflects her Applications as good for daysWe are sorry she feels she had a bad experience and is welcomed to reapply either by herself or a co-signer. Sincerely, Alejandra M*** Ferrell Realty Company
Dear ** ***:I have received the information received in reference to the
above mentioned Case and would like to submit the following response:The customer brought her vehicle in to our repair facility
to mount and balance four tires, four wheels alignment and a 15k mile service
During
her visit her wheels were damagedWe acknowledged that the wheels were damaged
here and agreed to have them repairedThe customer wanted to have them totally
replaced or a refund for the service performed We perform multiple wheels and rim repairs for numerous
reasons on a daily bases with a very reputable repair company most are restored
to showroom conditionWe are met with hundreds of satisfied customersA
scenario in comparison is if the customer had filed an insurance claim the damage
on her wheels, they would have been repaired, not replacedWe stand behind the
work that we performed and have reached out to the customer to apologize for the
lack of communication and make the necessary repairs at her convenienceMy last
attempt to contact the customer was yesterday, and as of now, I have not yet
received a response.We will be happy to have the customer’s damaged wheels taken
care of at her convenience, but will bill not be offering a refund for services,
or wheel replacement at this timeIf I may be of further assistance, please advice.Regards,
this apartment complex would run better if the people in the office got out more and visits the sites so that they can see how people are letting their kids destroy the propertyWhen people call and complain they need to come out of the office and visit the sites and to find out what is going on, instead of saying call the policeI've been in my apartment for a year, and I have had to call the police at least times to issues taken care ofThe apartments are ran down and the people who are living in these show that they do not care how they look
I have spoken to the client and apologizedHe requested the amount he paid for the warrantyI left him a voice message indicating it was $1,
According to of our employees, Mr*** used quite a bit of profanity and asked the service advisor to lie about the repair
so the repair would be coveredThey declinedHis warranty refund was $because it was at the end of the term.(89,miles on a 100,mile contract
We will not reimburse Mr*** any more money
*** ***
General Manager
I have read the information presented in the above
referenced case and would like to submit the following response:The customer came into the dealership on April 29, with
a concern that the rear hatch light was still on when he hatch is closedBoth hinges
and motors were recently
replaced at another dealershipThere was a function
test and the rear lights were staying on bumper and not moving upWhen pushing
the hatch down the lights moved upIt was determined that the rear hatch was
not aligned properly to the bodyIt was suggested to start with adjusting the
hatch and retestingThe hatch trim had to be removed and installed to gain
access to all adjustment pointsAfter completion, there were no malfunction lights
onThe customer was advised prior to the repair and it was suggested by both you
dealership that did the original repair incorrectly.The only thing that West Broad Audi did was correct and
complete the repair that was performed by another dealer per the customer’s
requestWe did not make the original repairWe stand behind that work we do
and would never consider charging the customer if we were in errorAgain, we
suggest that the customer contact Audi for reimbursementWe will not be
offering any assistance or reimbursement at this time
Dear [redacted] I have reviewed the information sent in regards to the above
mention vehicle and I would like to submit the following response.The customer brought their vehicle into our repair facility
for a concern with the “heat/air coming on even if you do not want it to, check
and...
advise/air conditional blower continues to blow”. We were able to duplicate
the customers concerns. Multiple sensors were checked and it was found that it
was only happening at start up. Per Volswagen of America’ Tech Line, we were
advised to replace the climate control head, it was coded and basic settings
were performed on the unit. It was tested and was operating as designed upon
returning the vehicle to the customer.The vehicle was brought back in the next day with the same
concerns. Again, [redacted] was contacted and further diagnosis was performed.
It was determined per [redacted] to start with replacing the unit regulator and to
re-test the system for any corrections. The vehicle was test driven again and was
found to be operating as designed.As a courtesy, I agreed to split the cost of the repair
50/50 with the customer. The customer states that we misdiagnosed the first
repair. We followed standard procedure in regards to both repairing and
diagnosing the customer’s vehicle as per [redacted]. The customer called
[redacted] customer care and they agreed that proper procedure
was followed and did not offer any additional assistance in the customer other
than the 50/50 split. The customer agreed with [redacted] decision and
accepted the offer. The customer has also traded the vehicle and purchased an
[redacted] from our establishment. I feel that we have been fair and tried to provide
the proper assistance to the customer regarding this matter. We will not be
offering any additional assistance at this time.If I may be of further assistance, please advise.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted]
I have reviewed your reply to my concerns with the Revdex.com and I thank you for being so prompt. As a valued VW customer I feel as if I’m getting the short end of the stick. I purchased a [redacted] VW Audi from a well-known dealer in the Richmond area that has been wrecked. I understand that the vehicle has a clean [redacted] but someone must have fixed the car out of pocket and it did not get recorded. Your technician and service manager should have caught the body work during their 112 point inspection no if ands or buts about it! I understand we all make mistakes and it just could have been the timing of when the car was traded in. The vehicle was traded in and inspected between Christmas and New Year’s. I’m just asking that West Broad VW Audi make this right and take measures to prevent this from happening in the future. The previous owner should have stated that the car had been in an accident and I know they had to sign a document stating that there was nothing wrong with the [redacted]. I requested that someone from your dealership contact the previous owner or provide me with their contact information so that I may do so. I have not heard from anyone on this matter. I was also promised that when I picked my vehicle up from service they were going to place the car on the lift so that I could inspect it. This never happened! I was offered a trading value of $6500.00 on a vehicle that I purchased for $11,100 in Jan. 2014. This was a joke and an insult to me as a returning customer to West Broad VW Audi. The aftermarket parts that are installed on this [redacted] include the following a radio navigation unit, GLI oem front grill (Because I did not like the chrome one) and black trunk VW emblem. They asked if I had all the stock parts and I stated that I had them stored in my shed; and I would gladly install them back on the car. Thank you for your time and I look forward to resolving this issue.
Sincerely,
[redacted]
The customer came in to our service department with a list of concerns on their 2009 [redacted]:
1. Customer states that there is body damage that has been repaired and the car should not be certified. The vehicle has a clean [redacted] and meets all of the Volkswagen requirements to certify....
A copy of the Volkswagen check list and a [redacted] was sent to [redacted], and they agree that all is good.
2.Customer states that there is a mount of loose and the motor tends to move a lot. The technician checked all mounts and they all meet Volkswagen's requirements. No problems found.
3. Customer states that there is noise coming from the front end of the vehicle when turning hard to the left. The technician rode with the customer and checked the operation of the vehicle all is good, no problem was found and no abnormal noises were heard.
The service Manager met with the customer and went over all the concerns. The customer was advised that if there was anything that needed to be addressed, or did not meet Volkswagen's requirements we would be happy to take care of it. However, there were no problems found and the vehicle met [redacted] Certification requirements at this time.
Since the time of purchase, aftermarket parts have been installed. We did offer to trade the customer out of their vehicle, but the customer declined the offer. Any applicable warranties/extensions will remain in effect on the vehicle.
We will not be offering any additional assistance to the customer at this time. If I may be of further assistance please advise.
Sincerely,
[redacted]
General Manager
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a letter dated April 30, 2016 mailed to Mr. [redacted], General Manager for the dealership, and to Mr. [redacted], Service Manager. [redacted] also is the envelope to Mr. [redacted] marked by USPS as "Return to Sender, Unable to Forward," and a receipt showing West Broad Audi's name and address. I am not sure why this was returned. Mr. [redacted]' was not returned. Other than the response to Revdex.com, neither the General Manager or the Service Manager have contacted me.
Mr. [redacted]' response to my Revdex.com inquiry is incorrect in that I did not bring in my vehicle on April 29th with hatch indicator light as an issue. I took my vehicle to West Broad Audi on April 19th for regular service and before departing the dealership saw my hatch indicator light on that had not been on when I dropped off my vehicle. I returned on the April 29th for new tires and to resolve the hatch indicator light issue.
I did have repairs to my hatch done at [redacted] over ten months ago (and almost 15,000) miles ago, and NEVER had a problem with my hatch. I don't understand why I retrieved my vehicle with the hatch indicator light on April 19th, but I did not drop off my vehicle that way. I think this dealership should respect that something happened from when I dropped off my vehicle, and picked it up that the hatch was compromised.
Regards,
[redacted]