Amish Traditions

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *

Dear ***, Thank you for your comments, we are sorry for your inconvenienceI Have included a picture of our main sign in front of *** *** stating that FREE VACS ARE INCLUDED WITH THE PURCHASE OF A WASHAs for having to leave the property to return and purchase a wash I can see how someone who
is their for the first time might think that however our layout allows for our employees to bring a customer who is on our property into the car wash tunnel and bypass the pay station if need be and that could have been done to accommodate youFor your inconvenience I would like to offer you our CAPTAIN'S SPECIAL WASH ( a $value) Free so you can experience all that we offer on our wash packages and once thru our wash we offer a Free Mat cleaner/shampooer, Free Glass Cleaner , Free Compressed Air to blow out your dash and vents etc and Free Micro Fiber Towels to touch up any areas inside or outside of your carIf you wish to accept our offer please let me know and I will make it happenSincerely *** *** Express Jet Car Wash

In response to a complaint that was filed on August 19, regarding damage to the passenger side mirror of one of our customers cars, we would like to say that we take all customer concerns very seriously at EXPRESS JET CAR WASHWhile investigating any complaint it is our policy that the manager
review our security camera's which we have throughout our site for the issue in questionIn this case we were looking for pre- existing damage to the passenger side mirror before entering our car wash equipmentWhile we took photo's of the cars mirror on the day in question we also reviewed our Hi-definition camera's as the car entered our building and it was clear that the mirror in question was damaged before entering our building and therefor were not responsible for this damage as the customer statedWe spoke to the customer and invited him to come in to view our security camera footage but he declined by hanging up the phone on our managerHad we found that the mirror in question did not have pre- existing damage and that our equipment was responsible than we certainly would have taken care of the customerWe will be happy to provide copies of the before and after photo's should you request themAnd while we can appreciate the fact that his car is garage kept damage such as this can occur at anytime such as in a parking lot when someone opens a car door and it make contact with a mirror and goes unnoticed for days and then when their car is washed they notice the damageWhile I do find it unacceptable that it took days to respond to this issue that has been addressed and we will work harder to reply back to the customer in the future should an issue such as this come up againOn behalf of EXPRESS JET CAR WASH & OVER 500,000 SATISFIED CUSTOMER'S, WE THANK YOU FOR ALLOWING OUR SIDE OF THIS INCIDENT TO BE TOLD. SINCERLY, EXPRESS JET CAR WASH MANAGEMENT

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
First I would like to say that I DID NOT HANGUP on the managerget it straight? Second of all when I purchase the "best wash possible" at their location why didn't the staff on hand alert me to the issue if it was "so visible"At this point it just reflects on the business, I am not running back to Roanoke to look at seconds of footage to see a "crack" that is less than inches in length, to get it repaired would be the same cost in gasI will no longer be taking my vehicle to this car wash any longer, no matter how many satisfied customers they have, I used to be one of them, no longer
Regards,
*** ***