AMJ Campbell

Complaint: I am rejecting this response because: Sincerely, [redacted] I just checked the bank statement and it is still showing 4093+ debits on both cards with no credit on my wife's credit card [redacted] mastercard ending in ***the bank can see both charges, the second one came from [redacted] Dartmouth NSwe need this straightened out now because i've already been charged for the over draft on my card and we will be getting charged interest on the [redacted] at the end of the monthhow difficult can it be?? if this is standard procedure why weren't we told?? we were told payment would be due before they offloaded the truck which makes sense!!

[redacted] Our sincere apologies to our customer on this issue as the hauling driver did not need to collect on the delivering end as the Edmonton office had processed the charges as soon as we had the weight of the shipment from the scale ticketsWe believed we had followed the explained procedure to collect when we had scale tickets and we knew the weight of the shipmentThis was all posted on the computer system at the [redacted] and it is proper procedure that the destination office and/or delivery driver check the system to see if the monies have collected before the driver unloads his unitWe in Edmonton and the van lines were aware by Wednesday the 13th that a mistake had been made and steps we made to reverse the last charge put on his wife's credit cardThe drivers office has told us that they didn't actually charge the 2nd card and that they put a authorization hold on the moniesThe van lines and destination office have checked with [redacted] several times this week and nobody can see the 2nd charge on the credit card anymoreThere also should not be any charge for authorizing the hold on the credit card as it was supposed to only be a hold and was never usedThe [redacted] and us are hoping that this has all been rectified and we are hoping our customer can confirm this with his financial institutionUpon confirming that he has his money back we wish him to call his original sales contact in Edmonton for any further compensation he feels that he is deserved

Complaint:
I am rejecting this response because:
Sincerely,
*** *** I just checked the bank statement and it is still showing 4093+ debits on both cards with no credit on my wife's credit card *** mastercard ending in ***the bank can see both charges, the second one came from *** *** Dartmouth NSwe need this straightened out now because i've already been charged for the over draft on my card and we will be getting charged interest on the *** at the end of the monthhow difficult can it be?? if this is standard procedure why weren't we told?? we were told payment would be due before they offloaded the truck which makes sense!!

[redacted] Our sincere apologies to our customer on this issue as the hauling driver did not need to collect on the delivering end as the Edmonton office had processed the charges as soon as we had the weight of the shipment from the scale tickets. We believed we had followed the explained procedure...

to collect when we had scale tickets and we knew the weight of the shipment. This was all posted on the computer system at the [redacted] and it is proper procedure that the destination office and/or delivery driver check the system to see if the monies have collected before the driver unloads his unit. We in Edmonton and the van lines were aware by Wednesday the 13th that a mistake had been made and steps we made to reverse the last charge put on his wife's credit card. The drivers office has told us that they didn't actually charge the 2nd card and that they put a authorization hold on the monies. The van lines and destination office have checked with [redacted] several times this week and nobody can see the 2nd charge on the credit card anymore. There also should not be any charge for authorizing the hold on the credit card as it was supposed to only be a hold and was never used. The [redacted] and us are hoping that this has all been rectified and we are hoping our customer can confirm this with his financial institution. Upon confirming that he has his money back we wish him to call his original sales contact in Edmonton for any further compensation he feels that he is deserved.

Complaint: 11566067
I am rejecting this response because:
Sincerely,
[redacted]
 
I just checked the bank statement and it is still showing 4093+ debits on both cards with no credit on my wife's credit card  [redacted] mastercard ending in [redacted]. the bank can see both charges, the second one came from [redacted] Dartmouth NS. we need this straightened out now because i've already been charged 30.00 for the over draft on my card and we will be getting charged interest on the [redacted] at the end of the month. how difficult can it be?? if this is standard procedure why weren't we told?? we were told payment would be due before they offloaded the truck which makes sense!!

Initial Business Response /* (1000, 5, 2014/06/11) */
I have personally reviewed this file along with the estimate provided as well as all e-mails between [redacted] and the shipper and the original estimate clearly states there is a four hour minimum. With respect to the fuel sur charge, it is...

exactly what it states it is for fuel not travel time and this is standard practice and is on all estimates. With respect to what our movers allegedly said I have spoken to them and they deny those comments. I will be more than happy to forward all documentation confirming my comments if required.
Regards
[redacted]
Managing partner
AMJ Campbell Van Lines

[redacted] Our sincere apologies to our customer on this issue as the hauling driver did not need to collect on the delivering end as the Edmonton office had processed the charges as soon as we had the weight of the shipment from the scale...

tickets. We believed we had followed the explained procedure to collect when we had scale tickets and we knew the weight of the shipment. This was all posted on the computer system at the [redacted] and it is proper procedure that the destination office and/or delivery driver check the system to see if the monies have collected before the driver unloads his unit. We in Edmonton and the van lines were aware by Wednesday the 13th that a mistake had been made and steps we made to reverse the last charge put on his wife's credit card. The drivers office has told us that they didn't actually charge the 2nd card and that they put a authorization hold on the monies. The van lines and destination office have checked with [redacted] several times this week and nobody can see the 2nd charge on the credit card anymore. There also should not be any charge for authorizing the hold on the credit card as it was supposed to only be a hold and was never used. The [redacted] and us are hoping that this has all been rectified and we are hoping our customer can confirm this with his financial institution. Upon confirming that he has his money back we wish him to call his original sales contact in Edmonton for any further compensation he feels that he is deserved.