AMM Fencing

Initial Business Response / [redacted] (1000, 6, 2015/10/13) */ The complainant is the neighbor to our contracted customerAll paperwork (contract and warranty information) was given to the contracted party and was not ever requested by any neighbors involvedUpon request, we are happy to send warranty info and contracts to all people involved with the fencing project The complainant emailed us regarding an issue he had with his fence stainThe issue was due to the shrinkage of the fence boardsWhen the boards shrunk, it revealed a small strip of fence not stained due to the board overlapI responded to all of the complainant's emails within hoursI offered to meet with him to discuss his issues to come up with a resolutionMy email to the complainant written days prior to his complaint is requesting a time to walk the project with him to resolve the issuesThis was my second email requesting a time to meet with the complainant to walk the projectAfter his complaint, I emailed the complainant again in an attempt to schedule an appointment to walk his project (we need to walk the job to discuss the issues and see what is needed to repair the fence)Finally, the complainant allowed me to walk the job, while he was at work, to see the issuesI sent a crew back days later to resolve the issuesThe issues were resolved Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The re-staining of the fence has been completed to my satisfaction This is a complaint that never had to go this farBoth sides have busy schedules, but all three contracted customers, in this case, should get treated the same without asking This should be the standard business practice which leave all three bill paying contracted customers happy

Initial Business Response /* (1000, 6, 2015/10/13) */
The complainant is the neighbor to our contracted customer. All paperwork (contract and warranty information) was given to the contracted party and was not ever requested by any neighbors involved. Upon request, we are happy to send warranty...

info and contracts to all people involved with the fencing project.
The complainant emailed us regarding an issue he had with his fence stain. The issue was due to the shrinkage of the fence boards. When the boards shrunk, it revealed a small strip of fence not stained due to the board overlap. I responded to all of the complainant's emails within 24 hours. I offered to meet with him to discuss his issues to come up with a resolution. My email to the complainant written 3 days prior to his complaint is requesting a time to walk the project with him to resolve the issues. This was my second email requesting a time to meet with the complainant to walk the project. After his complaint, I emailed the complainant again in an attempt to schedule an appointment to walk his project (we need to walk the job to discuss the issues and see what is needed to repair the fence). Finally, the complainant allowed me to walk the job, while he was at work, to see the issues. I sent a crew back 4 days later to resolve the issues. The issues were resolved.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The re-staining of the fence has been completed to my satisfaction.
This is a complaint that never had to go this far. Both sides have busy schedules, but all three contracted customers, in this case, should get treated the same without asking.
This should be the standard business practice which leave all three bill paying contracted customers happy.

Initial Business Response /* (1000, 6, 2015/10/13) */
The complainant is the neighbor to our contracted customer. All paperwork (contract and warranty information) was given to the contracted party and was not ever requested by any neighbors involved. Upon request, we are happy to send...

warranty info and contracts to all people involved with the fencing project.
The complainant emailed us regarding an issue he had with his fence stain. The issue was due to the shrinkage of the fence boards. When the boards shrunk, it revealed a small strip of fence not stained due to the board overlap. I responded to all of the complainant's emails within 24 hours. I offered to meet with him to discuss his issues to come up with a resolution. My email to the complainant written 3 days prior to his complaint is requesting a time to walk the project with him to resolve the issues. This was my second email requesting a time to meet with the complainant to walk the project. After his complaint, I emailed the complainant again in an attempt to schedule an appointment to walk his project (we need to walk the job to discuss the issues and see what is needed to repair the fence). Finally, the complainant allowed me to walk the job, while he was at work, to see the issues. I sent a crew back 4 days later to resolve the issues. The issues were resolved.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The re-staining of the fence has been completed to my satisfaction.
This is a complaint that never had to go this far. Both sides have busy schedules, but all three contracted customers, in this case, should get treated the same without asking.
This should be the standard business practice which leave all three bill paying contracted customers happy.