Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am still working with Mike Peck at the company headquarters to resolve this matter I have exchanged emails and phone calls a couple times.They are reviewing still and trying to determine the best solution Regards, [redacted]
No one had contacted me for over a week? I did talk to someone and they are suppose to come straighten all this out on November 18th, I am trying to clarify that the repairs are not to be of any expense to meThey are suppose to come make all this rightI would have commented the last time I sent you a note but there was no where for me to make this comment; only that the problem had not been resolvedSorry for the confusion Respectfully, N [redacted]
Apr 1703:34p Leaf Filter North INC p1LeafFilterPROTECTIONTuesday, April 4, 2017Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana E4", Suite Cincirnati, CH45202RE: Concern ID # [redacted] / [redacted] Dear Revdex.com representative,We have read and understand the complaint filed by the customer and reached out to the Customer to seek resolution to her concernsDuring our conversation with the customer we feel that We have identified the concern and offered the consumer a fair and ethical solutionThe customer has reported that after the installation of our gutter and gutter protection products, she has had trouble with water getting behind the guttersWe have inspected her installation and feel that this is a result of a roof shingle overhang that is short of current building standardsAs in her complaint she agrees with the diagnosis but feels that should have been identified at the point of purchaseWhile we don't fully agree with her assessment, we did offer to install a gutter apron at no additional cost to her to Solve the issueUnfortunately, we could not gain her permission to execute our proposed solutionRather she is requesting a full refund of her purchase priceWe certainly cannot justify her request as it has no bearing on any warranty either expressed or implied.Because we have fulfilled our contracted agreement, provided a responsible Service response and offered a no cost solution to the customer's issue, we feel that we have appropriately responded to the customer's reported concern and request the complaint be closed satisfactorilyPlease feel free to notify us further should we be of more assistance.Thank you,Michael [redacted] Leaffilter North, Inc Georgetown Rd Ste G Hudson, OH
[redacted] , [redacted] Attachments5:PM (hours ago) [redacted] ***Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast IndianaE4th, Suite 600Cincinnati, OH 45202CASE #: [redacted] Dear [redacted] :On 8/11/LeafFilter North returned to Mr [redacted] home to address all service related issues he had with our systemLeafFilter North completed this work on 8/11/and we have a signed service ticket by Mr [redacted] with a description of all work that was completedI have attached the service ticket to this emailI have also faxed over this document.Please let me know if you need any additional information to close your case.Regards, [redacted] Corporate Installation ManagerLeafFilter North, Inc[redacted] *Hudson, OH [redacted] , *** 5:PM (hours ago)to me, Joe, Emily [redacted] ***Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast IndianaE4th, Suite 600Cincinnati, OH 45202CASE #: [redacted] Dear [redacted] : On 8/11/LeafFilter North returned to MrKen [redacted] home to address all service related issues he had with our systemLeafFilter North completed this work on 8/11/and we have a signed service ticket by Mr [redacted] with a description of all work that was completedI have attached the service ticket to this emailI have also faxed over this documentPlease let me know if you need any additional information to close your caseRegards, [redacted] Corporate Installation ManagerLeafFilter North, IncGeorgetown Road, Suite GHudson, OH 442361-800-290-
Our Corporate Installation Manager has left the customer a couple of messages and we are awaiting return contact to proceed with working to resolve the customer's concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I cannot accept their offer for several reasons 1) They knew about the shingle overhang issue BEFORE instillation which I was not informed of BEFORE they ripped down my functioning gutters By doing so, they took the decision making process out of my hands.2) "they can't justify my request as it has no bearing on any warranty either expressed or implied" Incorrect, the FTC as explicit rules on implied warranties for example, a lamp is supposed to produce light, a refrigerator is supposed to cool, and in my case, a gutter is supposed to COLLECT water from the roof.3) The Revdex.com does not trump consumer laws.4) Three individuals from LeafFilter have given me four different solutions and at this point, understandably so, I don't trust them.Again, this system should never have been installed on my house without telling me FIRST that it would not work unless I did this, this, or this Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There is still an outstanding action for LeafFilter to follow up on based on the recommendation I receive from the alternate provider, but hopefully now that LeafFilter is engaged, the matter can be handled without your involved Regards, [redacted] ***
We initially had service scheduled for an adjustment, however, upon further discussion with the customer it has been decided more diagnostic is requiredWe will be setting up another follow up service with the customer shortly
We are still working with the consumer We are trying to schedule an appointment for the next couple of days to execute the next step in resolution and have sent an email in an attempt to schedule We are sure the customer will be responding shortly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am still working with Mike Peck at the company headquarters to resolve this matter I have exchanged emails and phone calls a couple times.They are reviewing still and trying to determine the best solution Regards, [redacted]
No one had contacted me for over a week? I did talk to someone and they are suppose to come straighten all this out on November 18th, I am trying to clarify that the repairs are not to be of any expense to meThey are suppose to come make all this rightI would have commented the last time I sent you a note but there was no where for me to make this comment; only that the problem had not been resolvedSorry for the confusion Respectfully, N [redacted]
Apr 1703:34p Leaf Filter North INC p1LeafFilterPROTECTIONTuesday, April 4, 2017Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana E4", Suite Cincirnati, CH45202RE: Concern ID # [redacted] / [redacted] Dear Revdex.com representative,We have read and understand the complaint filed by the customer and reached out to the Customer to seek resolution to her concernsDuring our conversation with the customer we feel that We have identified the concern and offered the consumer a fair and ethical solutionThe customer has reported that after the installation of our gutter and gutter protection products, she has had trouble with water getting behind the guttersWe have inspected her installation and feel that this is a result of a roof shingle overhang that is short of current building standardsAs in her complaint she agrees with the diagnosis but feels that should have been identified at the point of purchaseWhile we don't fully agree with her assessment, we did offer to install a gutter apron at no additional cost to her to Solve the issueUnfortunately, we could not gain her permission to execute our proposed solutionRather she is requesting a full refund of her purchase priceWe certainly cannot justify her request as it has no bearing on any warranty either expressed or implied.Because we have fulfilled our contracted agreement, provided a responsible Service response and offered a no cost solution to the customer's issue, we feel that we have appropriately responded to the customer's reported concern and request the complaint be closed satisfactorilyPlease feel free to notify us further should we be of more assistance.Thank you,Michael [redacted] Leaffilter North, Inc Georgetown Rd Ste G Hudson, OH
[redacted] , [redacted] Attachments5:PM (hours ago) [redacted] ***Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast IndianaE4th, Suite 600Cincinnati, OH 45202CASE #: [redacted] Dear [redacted] :On 8/11/LeafFilter North returned to Mr [redacted] home to address all service related issues he had with our systemLeafFilter North completed this work on 8/11/and we have a signed service ticket by Mr [redacted] with a description of all work that was completedI have attached the service ticket to this emailI have also faxed over this document.Please let me know if you need any additional information to close your case.Regards, [redacted] Corporate Installation ManagerLeafFilter North, Inc[redacted] *Hudson, OH [redacted] , *** 5:PM (hours ago)to me, Joe, Emily [redacted] ***Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast IndianaE4th, Suite 600Cincinnati, OH 45202CASE #: [redacted] Dear [redacted] : On 8/11/LeafFilter North returned to MrKen [redacted] home to address all service related issues he had with our systemLeafFilter North completed this work on 8/11/and we have a signed service ticket by Mr [redacted] with a description of all work that was completedI have attached the service ticket to this emailI have also faxed over this documentPlease let me know if you need any additional information to close your caseRegards, [redacted] Corporate Installation ManagerLeafFilter North, IncGeorgetown Road, Suite GHudson, OH 442361-800-290-
Our Corporate Installation Manager has left the customer a couple of messages and we are awaiting return contact to proceed with working to resolve the customer's concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I cannot accept their offer for several reasons 1) They knew about the shingle overhang issue BEFORE instillation which I was not informed of BEFORE they ripped down my functioning gutters By doing so, they took the decision making process out of my hands.2) "they can't justify my request as it has no bearing on any warranty either expressed or implied" Incorrect, the FTC as explicit rules on implied warranties for example, a lamp is supposed to produce light, a refrigerator is supposed to cool, and in my case, a gutter is supposed to COLLECT water from the roof.3) The Revdex.com does not trump consumer laws.4) Three individuals from LeafFilter have given me four different solutions and at this point, understandably so, I don't trust them.Again, this system should never have been installed on my house without telling me FIRST that it would not work unless I did this, this, or this Regards, [redacted]
We have scheduled service with the customerWe initially had it scheduled for yesterday, but due to weather, this has been rescheduled for Monday 7/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There is still an outstanding action for LeafFilter to follow up on based on the recommendation I receive from the alternate provider, but hopefully now that LeafFilter is engaged, the matter can be handled without your involved Regards, [redacted] ***
We initially had service scheduled for an adjustment, however, upon further discussion with the customer it has been decided more diagnostic is requiredWe will be setting up another follow up service with the customer shortly
We are still working with the consumer We are trying to schedule an appointment for the next couple of days to execute the next step in resolution and have sent an email in an attempt to schedule We are sure the customer will be responding shortly