AMNET New York

May **, 2013, [redacted] visited Amnet New York office in Manhattan to purchase her ticket which departure date of May **, May **, on the day of departure, she missed her flight due to late arrival at JFKAirport agent at the service counter had left and no one was there to properly assist herThere was no apparent valid cause of late arrival which might have been considered in protecting to her for her future travel [redacted] claimed to American Airlines via website for the same reason she claimed to Amnet New York, and they replied to her promising their continued effort to provide better serviceAt the same time, American Airlines recommended [redacted] to consult with Amnet New York for a refund of her ticket since Amnet was an issuing agencyAmnet explained to her she could get a refund if she paid a refund penalty of $400.00, which was also stated in the ticket purchase receiptThen, she continued to refuse in paying f or a refund penalty until todayJune **, 2014, Amnet showed [redacted] that her ticket did exist and no action being made to her ticket such as refund, exchange, or cancel via external means American Airlines provided( [redacted] )Therefore, Amnet is not liable for the damage she requestsOur decision is final