Our customer, ***, contacted us by email on December 1st to set up an exchange outside the days [redacted] called on December 4th and spoke to our representative and set up an exchange after further details were givenWe set up an exchange and received the product back on December 11th and shipped the exchanged units out that same dayAll exchange fees were waived for the customer since there was a miscommunication on our part
Our customer, ***, contacted us by email on December 1st to set up an exchange outside the days [redacted] called on December 4th and spoke to our representative and set up an exchange after further details were givenWe set up an exchange and received the product back on December 11th and shipped the exchanged units out that same dayAll exchange fees were waived for the customer since there was a miscommunication on our part