Amore Management Company

I am very sorry to hear of the misunderstanding of lease termsThe lease agreement entered into by both parties indicated that should a tenant need to leave early, the tenant would pay a termination fee and provide a day noticeThe tenant completed a written document on August 12, giving a notice to vacate on October 30, A termination fee was paid at the time of noticeTherefore, rent was due and payable for September OctoberWe have received a payment from the complainant for the balance due and we thank him for that payment

The lease terms had not changed mid-streamWe negotiated in good faith a specific start date and a specific end dateIt is very common that people choose to move in on any given day in a monthHowever, all leases expire the last day of monthThat agreement was made in writing and signed by all parties

I am very sorry to hear of the misunderstanding of lease terms. The lease agreement entered into by both parties indicated that should a tenant need to leave early, the tenant would pay a termination fee and provide a 60 day notice. The tenant completed a written document on August 12, 2014 giving a...

notice to vacate on October 30, 2014. A termination fee was paid at the time of notice. Therefore, rent was due and payable for September October. We have received a payment from the complainant for the balance due and we thank him for that payment.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Amore Management needs to explain why; "to offer prorated monthly rent at the start of the lease when it was to their advantage, and then not offer prorated monthly rent at the end of the lease when it is to the tenant’s advantage is not fair to the tenant"?  Amore Management changed the lease terms to their benefit and never explained why.Regards,[redacted]

The lease terms had not changed mid-stream. We negotiated in good faith a specific start date and a specific end date. It is very common that people choose to move in on any given day in a month. However, all leases expire the last day of month. That agreement was made in writing and signed by all parties.

Review: On August 12, 2014 I submitted to Amore Management Co. a Lease Termination Agreement for vacating our apartment on September 29, 2014. It was my understanding I would pay one month rent to terminate the lease. Amore is charging me $775 for a lease termination fee and an additional $775 for October rent. According to the lease agreement, their policy is for tenants to provide 60 day advance written notice on the 1st of the month. The 1st of the month policy is absurd since tenants vacate apartments on any given day of the month for good reasons and Amore Management was given 60 days notice from August 12, 2014 to October 12, 2014.This complaint is in regards to Amore Managements Lease Termination policy and a balance due statement I received dated October 20, 2014. Amore Management is currently withholding monies due me on the early termination of my lease. I explained in detail the reasons I expect a refund in my written response to them on October 23, 2014; which has yet to receive a response or explanation. Instead, Amore Management sends a second notice informing me they will take legal action if I fail to pay my $319.77 balance due.At the start of my lease I was told Amore Management does not prorate any monthly rent, even if a tenant moves in after the 1st of any given month. One week prior to my May 1, 2014 move in date, Amores leasing agent asked, and I accepted, to change my move in date to May 6, 2014 for an unexplained reason. For Amore Management to offer prorated monthly rent at the start of the lease when it was to their advantage, and then not offer prorated monthly rent at the end of the lease when it is to the tenants advantage is not fair to the tenant. In addition to withholding my $500 security deposit, Amore is charging the entire $775 October rent payment and not prorating this amount. I was expecting to receive a refund of the monies due me and instead I am being billed for a balance due.Desired Settlement: Refund the $500 security deposit, and prorate 12 days of October rent of $775.

Business

Response:

I am very sorry to hear of the misunderstanding of lease terms. The lease agreement entered into by both parties indicated that should a tenant need to leave early, the tenant would pay a termination fee and provide a 60 day notice. The tenant completed a written document on August 12, 2014 giving a notice to vacate on October 30, 2014. A termination fee was paid at the time of notice. Therefore, rent was due and payable for September October. We have received a payment from the complainant for the balance due and we thank him for that payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Amore Management needs to explain why; "to offer prorated monthly rent at the start of the lease when it was to their advantage, and then not offer prorated monthly rent at the end of the lease when it is to the tenant’s advantage is not fair to the tenant"? Amore Management changed the lease terms to their benefit and never explained why.Regards,[redacted]

Business

Response:

The lease terms had not changed mid-stream. We negotiated in good faith a specific start date and a specific end date. It is very common that people choose to move in on any given day in a month. However, all leases expire the last day of month. That agreement was made in writing and signed by all parties.

Review: Dear Sir/Madam,I had stayed for 5+ years (From: 06/27/2010 To: 08/29/2015) in a rented apartment from AmoreManagement Co, which was a 2 bed room apartment (837 sq.ft. - a copy of Floor plan is enclosed)located at the below address:[redacted]When I moved in, the carpet was old. After staying for couple of years, I started to request the Residentmanager Mr. [redacted] to replace the carpet, as I observed some health issues for kids. The Residentmanager used to look at his Register and tell that the carpet is not due for replacement.After completing 5 years of stay, when I requested to replace the carpet, the Resident manager lookedat his Register as usual, and this time he told that he would replace it. He handed over a document tome that has a list of preparation steps to do in the apartment before replacing the carpet and wrote hisname and his contact number on it to call him when I am ready (a copy of the document from Residentmanager is enclosed).After that, there was an unfortunate incident happened. My wife placed a magazine sheet on the carpetand placed a hot vessel (pressure cooker) on it. When we took the vessel out from that place, werealized that the carpet has a dark patch (a copy of the carpet damage is enclosed) there. I thought thatit wouldn’t be a problem for me or for Arnore Management Co, as the Resident manager is going toreplace the carpet and so no need to worry about the condition of the carpet.A few days later, I bought a house in the same town (a copy of the house purchase is enclosed), and hadto break the lease by paying the lease break charges (a copy of lease break payment is enclosed).After that on one fine day, I received the first notice from Amore Management Co (a copy of the noticeis enclosed) that I need to pay $800 towards carpet damage. There were no calculations mentioned toshow how they come to that figure $800 l! I responded to it (a copy of my response is enclosed)through regular mail, as their office is with in the same town as where I live.A few days later, I receivedathreatening second notice from Amore Management Co (a copy of thesecond notice is enclosed) that says they sent the first notice for which they did not receive anyresponse from me, so they are sending the second notice, and if they do not hear anything from me,they would file a Civil Complaint which would result in a Sheriffs sale, so additional changes would beimposed on me, and also refer to Credit Bureau. This time, I responded to this second notice (a copy ofmy response is enclosed) through Registered mail so that they cannot complain that they did not get anyresponse from me.After that Mr. [redacted] (his name also happened to be same as that of Resident manager) from AmoreManagement Co called me and left a voicemail. I met him the next day in his office and explained all theevents happened thus far. Mr. [redacted] told that he recently joined Amore Management Co, and told thathe would look intoit and come back.There was a long silence (about 4 months) after that. All of a sudden, I received a mail from Collectionagency (a copy of it is enclosed). I called the collection agency and informed that I would like to disputethe charges in the consumer court, as the charges seem to be unfair. They said OK and asked to send therelated documents from the consumer court to them. I said OK.My points are:o The carpet was old when I moved in, so some life of the carpet is over already; I stayed for 5÷ years, sos÷ more years of carpet life was over;o Resident manager was ready to replace the carpet which ensures that the life of the carpet was over or at least nearing end of its life, according to his Register;o If at all there is some life on the carpet it would be fair if they charge me on pro-rate basis with respect to the remaining life and the portion of the carpet they are replacing. Instead, they are charging me at whole of new carpet price, and for whole of the apartment area.o If they cannot keep the remaining portion of the carpet and just replace for the room in which the carpet was damaged, due to the reason that the life of the carpet was over or nearing its end of life and so it doesn’t look good..., that is their liability to change the carpet at the end of its life, and they should not put their liability on me showing this small damage happened to the carpet whose life was over, under giant zoom lens.• In spite of enough advance notice to move out, they took one month rent from me towards lease break charges already, apart from the regular Rent;They did not want to give me my caution deposit amount and used this unfair charges toswallow it;And yet not satisfied, and looking to transfer their whole liability (costs for replacing carpet duefor replacement) to me, which clearly shows that they are following unfair business practices,and illegal earnings.Now, I am looking at Revdex.com for help to be safeguarded from these unfair charges and unfair businesspractices from Amore Management Co.Thanking you,Yours Sincerely,[redacted]Enclosures:1) Copy of first notice from Amore Management2) Copy of my response to first notice3) Copy of second notice from Amore Management4) Copy of my response to second notice5) Notice from Collection agency6) Copy of floor plan of the apartment7) Copy of the picture of damaged carpet8) Copy of document from Resident manager containing list of preparations to dobefore replacing the carpet9) Copy of payment towards Lease break10) Copy of public record of house purchaseDesired Settlement: Now, I am looking at Revdex.com for help to be safeguarded from these unfair charges and unfair businesspractices from Amore Management Co

Business

Response:

1. The carpet was not damaged when the Tenant inspected the apartment and took possession. The Tenant authorized us to deduct any damages from his security deposit and to pay for any damaged caused by the Tenant. (see attached lease agreement, paragraphs 3, 10, & 18.2. This Tenant burnt the carpet in two places by placing a hot pressure cooker on the floor. (see attached photo of two burned locations on carpet in living room/dining room area)3. Actual costs to replace carpet was $1,079.42. (see attached carpet invoice) We only charged the Tenant $800 to cover the cost of the area he damaged. Our Property Manger, [redacted] called Mr. [redacted] on multiple occasions and left voice mail messages which were not returned by him.

Consumer

Response:

Review: I vacated the apartment on March 31, 2014 by signing an early termination of lease document. The process for early leave is the tenant must pay a fee of one month's rent ($695) plus continue to pay rent for the next 2 months (April and May, $695 each). The final day of my early termination lease is May 31, 2014. In the early termination document, it states that if the tenant moves out prior to the last day (May 31), they are permitted to enter the apartment to prepare it for rental to someone else. I moved out March 31, they were aware of the date I left and did not inform me that in order absolve myself from any utility responsibilities, I needed to turn in the keys. My original lease does not state that I a still responsible until keys are turned in nor does the early termination document state anything. I asked the corporate office to show me in writing where it states I am still responsible and [redacted] continued to tell me that it is PA law. I do not know PA law and should not be required to pay anything that I didn't agree to in writing. They were very unprofessional regarding the entire situation and did not provide anything in writing of which they are demanding me. I was charged $7.53 for electric for March 31-April 15. I was not residing there during those days. I moved into a new apartment and had the electric switched out of my name on March 31 back into Amore Management's name. I found all of this information out regarding keys on April 30, 2014. On that day I turned in my keys. I have video documentation of turning in keys and pictures of the apartment to ensure that I left no damage.Desired Settlement: I would like a refund of $7.53 for the electric and if I am billed anything again in the future (a June statement may come out which I am billed again) I would like for Amore Management to pay it because of their inconsistencies in stating information in writing for me to agree to with a signature and miscommunication.

Business

Response:

Tenant had an original signed lease, with Amore Management Company that ran through October 31st, 2014. It came to our attention that she had an unauthorized occupant in the apartment. Amore asked that the occupant apply to be added to the lease. After doing so, the application was denied because the applicant did not meet our approval guidelines.

Tenant was left with two options: Have the unauthorized occupant move out or terminate her lease.

Tenant chose to terminate her lease. The terms of the termination agreement do not release the tenants obligation to the original terms of the lease, other than to change the end date to 5/31/2014. As long as the tenant's lease is still valid and the tenant has not given up possession by returning the apartment keys, then the landlord has no right to take possession of the apartment.

Amore transferred the electric out of the tenants name on the same day she turned in her keys and legally gave up possession of her apartment.

Review: On November 19, 2015 I applied for an apartment at [redacted] Pittsburgh, PA 15218. I didn't hear anything, from this office, even though I was required to pay a 500.00 deposit to hold the apartment. I left several messages at ###-###-#### and no one returned my phone call. Finally on December 2, 2015 I called the maintenance telephone number, that's on their answering machine, and I forwarded to Julian(the one who showed me the apartment). He apologized for not getting back to me but stated the apartment was already rented. He offered to show me another apartment and I showed up the next day to view apt. C-6. I liked the apartment and asked Julian if my application was approved. He said yes and that he would contact me the following day with other instuctions. He called me on December 3, 2015 and stated that he emailed some documents to sign for a background check. He said my credit was approved. I have the email that also states this. The instructions in the email were to fax my social security card, state id, paystubs, and the two amendments that he attached to the email. I did what was asked of me and today, December 7, 2015 Julian informs me that my application was denied to poor credit. This company had my security deposit since November 19, 2015 and told me more than twice that my credit was approved and now they are backing out of that. I attempted to speak with Jim P[redacted] but he just handed the phone back to Julian. I was not being rude or anything, I just wanted an explanation. How do you say someone is approved and then turn around and say they're not? I would like either Mr. B[redacted] or Mr. B[redacted] to call me at ###-###-####.Desired Settlement: I want them to honor what they told me.

Business

Response:

I have researched this complaint and unfortunately a number of steps went wrong regarding Ms [redacted]'s application. 1. The software company we use to process online applications (which this was) made a software change around the same time that Ms [redacted]'s application was submitted. The software change is not notifying all parties on my end by email of the status of all applications; submitted, approved or denied. This led to the fact that Julian did not know this particular application was denied so he assumed it was approved. 2. We mailed Ms. [redacted] her denial letter from our main office on November 19th, 2015. She claims she never received it. 3. At the same time we mailed the letter, that employee should have went into our management software and noted that the application was denied. She was interrupted by a walk in tenant and then forgot to go back and make that entry which Julian would have seen and then knew the application was denied. 4. We were in-between resident managers when she applied. The old employee left about one month ago and the new employee just moved in this past Sunday. The voice mail messages Ms [redacted] left at (412) 731-333 were going to an empty office. However, the calls should have been forwarded to another office and I'm trying to find out why they were not. 5. We can not rent the apartment to Ms [redacted] because she didn't meet our minimum qualifying standards. 6. I had a refund check written to Ms [redacted] and Julian is delivering it to her right now. I also enclosed a copy of the denial letter that she claims she never received in the same envelope as her refund check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,