Amore Pizza

We have received and reviewed the customer complaint by Ms. [redacted] At Amore Pizza, customer satisfaction from the large community of our loyal customers is our top priority. In general, when a customer has a problem with any of our food items, we offer to remake the item to customer...

satisfaction, giventhat the customer returns the previous order. In this case, we offered partialcredit correspond ing to multiples of the price paid for the one missing topping ($4).However, since the customer was not completely satisfied, we will further offer a customer credit/gift certificate of $10 corresponding to the full disputed amount of $9.99.Please inform the customer,  Ms. [redacted], for the full resolution of this matter. We look forward to seeing and serving Ms. [redacted] at our restaurant soon!

Review: hi I work for the state of delaware and work very hard for my moneyi called an placed and order I had ordered a large cheese steak with extra cheese mayo and ketchupi had it delivered I had eat about a quarter of it when I noticed that it didnt even have any cheese on iti had payed for a cheese steak with extra cheese so I call and they say that I would have to pay for another one for they would give me a credit of dollarsim sorry but that is not even half of my money backi had to pay extra for the extra cheese and I have noneim sorry but thats not fair they could of taking this one backthey would have saw that it has no cheese on itso now im out on that extra money and didnt even get what I wanted.Desired Settlement: I think that they should come up with other way to handle situations like this because its not fair to the customer we have to lose out or pay for what they messed up onthey should have to apologize and either re make it for free or give the money back
Business
Response:
We have received and reviewed the customer complaint by Ms[redacted] At Amore Pizza, customer satisfaction from the large community of our loyal customers is our top priorityIn general, when a customer has a problem with any of our food items, we offer to remake the item to customer satisfaction, giventhat the customer returns the previous orderIn this case, we offered partialcredit correspond ing to multiples of the price paid for the one missing topping ($4).However, since the customer was not completely satisfied, we will further offer a customer credit/gift certificate of $corresponding to the full disputed amount of $9.99.Please inform the customer, Ms[redacted], for the full resolution of this matterWe look forward to seeing and serving Ms[redacted] at our restaurant soon!