Amore Today's Bridal N Fashions

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Contact Name and Title: [redacted] co owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Amore has been in business for years, we do not make the dresses in the storeAll dresses come from the vendorsWhen the dress came in which all dresses normally take 6-months we notified the bride that it was inI returned each and every phone call immediately so that we could make an appointment with herThere was only one time she had open to meetI tried rearranging my schedule for her however due to the nature of the business I was not ableShe insisted it had to be at that time only therefore I agreed to meet her to give her the gownAmore We do offer full services for our brides that is why we work by appointmentIt was an overlook on our part as far as the spots she is claimingWe did not see themSnags that can be possible however not surprising and we made it clear that we would fix them which is what we have done in the pastShe wanted no part of thatWe offered that she may receive $off and that we would get a new dress delivered to us and she may keep that one till the new one comes inIt is out of our control when a dress comes in as they claim to have a spotThey wanted no part of that eitherWe make it very clear to every bride that if they would like changes to a dress that it is made after the dress comes inIt is not ordered with the changeIf the bride wants a sweetheart they are told that it could be made into a sweetheart neckline after it comes inThat is why we refer them to seamstress after it's inWe have never had a problem with any of this for yearsThey claim they ordered white but they ordered the sample color and the sample color is ivory and always has beenWe want to make it right for her and yes we do have a all sales are final policy due to the nature of the gownWe are reorganizing our company but we are not out of businessWe are revamping under a new name due to the fact that we have grown in other servicesWe can get her a new gown in plenty of time for her June weddingIt sounds like to me she changed her mind on the gown and is just wanting a different gownShe disputed with master card but she still has the gown in her possessionWe would like to settle this by getting her a brand new dress and taking the other one back after the new one comes inOur phone system is being changed to google voice just not all set up yetWhatever number pops up on our personal cell phones is neither here are there, we were returning her calls from our personal phones to resolve the complaint We can get her another gown It can be here in plenty of timeIf she really wants white we can order her whiteIt will not have a sweetheart cause it has to be altered into a sweetheart after it comes inWe have tried everything to make this right for her and to work with her on a timely mannerWe are doing the best we can to make our transition of this change so that it doesn't effect our bridesI am sorry she feels overwhelmed but she did get the dress she ordered and it is the correct color she wantedThank you, [redacted] ***

Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: *** *** co owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Amore has been in business for years, we do not make the dresses in the storeAll dresses come from the vendorsWhen the
dress came in which all dresses normally take 6-months we notified the bride that it was inI returned each and every phone call immediately so that we could make an appointment with herThere was only one time she had open to meetI tried rearranging my schedule for her however due to the nature of the business I was not ableShe insisted it had to be at that time only therefore I agreed to meet her to give her the gownAmore
We do offer full services for our brides that is why we work by appointmentIt was an overlook on our part as far as the spots she is claimingWe did not see themSnags that can be possible however not surprising and we made it clear that we would fix them which is what we have done in the pastShe wanted no part of thatWe offered that she may receive $off and that we would get a new dress delivered to us and she may keep that one till the new one comes inIt is out of our control when a dress comes in as they claim to have a spotThey wanted no part of that eitherWe make it very clear to every bride that if they would like changes to a dress that it is made after the dress comes inIt is not ordered with the changeIf the bride wants a sweetheart they are told that it could be made into a sweetheart neckline after it comes inThat is why we refer them to seamstress after it's inWe have never had a problem with any of this for yearsThey claim they ordered white but they ordered the sample color and the sample color is ivory and always has beenWe want to make it right for her and yes we do have a all sales are final policy due to the nature of the gownWe are reorganizing our company but we are not out of businessWe are revamping under a new name due to the fact that we have grown in other servicesWe can get her a new gown in plenty of time for her June weddingIt sounds like to me she changed her mind on the gown and is just wanting a different gownShe disputed with master card but she still has the gown in her possessionWe would like to settle this by getting her a brand new dress and taking the other one back after the new one comes inOur phone system is being changed to google voice just not all set up yetWhatever number pops up on our personal cell phones is neither here are there, we were returning her calls from our personal phones to resolve the complaint
We can get her another gown
It can be here in plenty of timeIf she really wants white we can order her whiteIt will not have a sweetheart cause it has to be altered into a sweetheart after it comes inWe have tried everything to make this right for her and to work with her on a timely mannerWe are doing the best we can to make our transition of this change so that it doesn't effect our bridesI am sorry she feels overwhelmed but she did get the dress she ordered and it is the correct color she wantedThank you, *** ***

Initial Business Response /* (1000, 7, 2015/12/22) */
All dresses purchased off the floor are bought as isShe signed the all final purchase order knowing thisThe dress can be altered for $216, I put her in contact with an seamstress that said it could be doneShe wants more than just sides
brought in she wants cups, hem and bustle, garment strap inside gownAll of those total over $correct but if she doesn't get a button bustle, buys her own bra and not have
too have a garment strap which she wouldn't need if she gets her own bustier, her alteration cost will be right at her budget
Amore is officially shut down even if we wanted to exchange which again all sales are final there's no more store