Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: [redacted] co owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Amore has been in business for 13 years, we do not make the dresses in the store. All dresses come from the vendors. When the...
dress came in which all dresses normally take 6-8 months we notified the bride that it was in. I returned each and every phone call immediately so that we could make an appointment with her. There was only one time she had open to meet. I tried rearranging my schedule for her however due to the nature of the business I was not able. She insisted it had to be at that time only therefore I agreed to meet her to give her the gown. Amore
We do offer full services for our brides that is why we work by appointment. It was an overlook on our part as far as the spots she is claiming. We did not see them. Snags that can be possible however not surprising and we made it clear that we would fix them which is what we have done in the past. She wanted no part of that. We offered that she may receive $400 off and that we would get a new dress delivered to us and she may keep that one till the new one comes in. It is out of our control when a dress comes in as they claim to have a spot. They wanted no part of that either. We make it very clear to every bride that if they would like changes to a dress that it is made after the dress comes in. It is not ordered with the change. If the bride wants a sweetheart they are told that it could be made into a sweetheart neckline after it comes in. That is why we refer them to seamstress after it's in. We have never had a problem with any of this for 13 years. They claim they ordered white but they ordered the sample color and the sample color is ivory and always has been. We want to make it right for her and yes we do have a all sales are final policy due to the nature of the gown. We are reorganizing our company but we are not out of business. We are revamping under a new name due to the fact that we have grown in other services. We can get her a new gown in plenty of time for her June wedding. It sounds like to me she changed her mind on the gown and is just wanting a different gown. She disputed with master card but she still has the gown in her possession. We would like to settle this by getting her a brand new dress and taking the other one back after the new one comes in. Our phone system is being changed to google voice just not all set up yet. Whatever number pops up on our personal cell phones is neither here are there, we were returning her calls from our personal phones to resolve the complaint.
We can get her another gown.
It can be here in plenty of time. If she really wants white we can order her white. It will not have a sweetheart cause it has to be altered into a sweetheart after it comes in. We have tried everything to make this right for her and to work with her on a timely manner. We are doing the best we can to make our transition of this change so that it doesn't effect our brides. I am sorry she feels overwhelmed but she did get the dress she ordered and it is the correct color she wanted. Thank you, [redacted]
Initial Business Response /* (1000, 7, 2015/12/22) */
All dresses purchased off the floor are bought as is. She signed the all final purchase order knowing this. The dress can be altered for $216, I put her in contact with an seamstress that said it could be done. She wants more than just sides...
brought in she wants cups, hem and bustle, garment strap inside gown. All of those total over $200 correct but if she doesn't get a 9 button bustle, buys her own bra and not have
too have a garment strap which she wouldn't need if she gets her own bustier, her alteration cost will be right at her budget.
Amore is officially shut down even if we wanted to exchange which again all sales are final there's no more store.
Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: [redacted] co owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Amore has been in business for 13 years, we do not make the dresses in the store. All dresses come from the vendors. When the...
dress came in which all dresses normally take 6-8 months we notified the bride that it was in. I returned each and every phone call immediately so that we could make an appointment with her. There was only one time she had open to meet. I tried rearranging my schedule for her however due to the nature of the business I was not able. She insisted it had to be at that time only therefore I agreed to meet her to give her the gown. Amore
We do offer full services for our brides that is why we work by appointment. It was an overlook on our part as far as the spots she is claiming. We did not see them. Snags that can be possible however not surprising and we made it clear that we would fix them which is what we have done in the past. She wanted no part of that. We offered that she may receive $400 off and that we would get a new dress delivered to us and she may keep that one till the new one comes in. It is out of our control when a dress comes in as they claim to have a spot. They wanted no part of that either. We make it very clear to every bride that if they would like changes to a dress that it is made after the dress comes in. It is not ordered with the change. If the bride wants a sweetheart they are told that it could be made into a sweetheart neckline after it comes in. That is why we refer them to seamstress after it's in. We have never had a problem with any of this for 13 years. They claim they ordered white but they ordered the sample color and the sample color is ivory and always has been. We want to make it right for her and yes we do have a all sales are final policy due to the nature of the gown. We are reorganizing our company but we are not out of business. We are revamping under a new name due to the fact that we have grown in other services. We can get her a new gown in plenty of time for her June wedding. It sounds like to me she changed her mind on the gown and is just wanting a different gown. She disputed with master card but she still has the gown in her possession. We would like to settle this by getting her a brand new dress and taking the other one back after the new one comes in. Our phone system is being changed to google voice just not all set up yet. Whatever number pops up on our personal cell phones is neither here are there, we were returning her calls from our personal phones to resolve the complaint.
We can get her another gown.
It can be here in plenty of time. If she really wants white we can order her white. It will not have a sweetheart cause it has to be altered into a sweetheart after it comes in. We have tried everything to make this right for her and to work with her on a timely manner. We are doing the best we can to make our transition of this change so that it doesn't effect our brides. I am sorry she feels overwhelmed but she did get the dress she ordered and it is the correct color she wanted. Thank you, [redacted]
Initial Business Response /* (1000, 7, 2015/12/22) */
All dresses purchased off the floor are bought as is. She signed the all final purchase order knowing this. The dress can be altered for $216, I put her in contact with an seamstress that said it could be done. She wants more than just sides...
brought in she wants cups, hem and bustle, garment strap inside gown. All of those total over $200 correct but if she doesn't get a 9 button bustle, buys her own bra and not have
too have a garment strap which she wouldn't need if she gets her own bustier, her alteration cost will be right at her budget.
Amore is officially shut down even if we wanted to exchange which again all sales are final there's no more store.