Amoriel Cream

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our blackhead remover and moisturizing cream on a day trial basis back on 12/08/and paid the shipping and handling fees of $and $The trial expired on 12/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/05/2018: $for the blackhead remover and $for the moisturizing cream.The customer contacted our Customer Service on 01/11/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/05/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: dated 02/13/ $Trans-ID: dated 02/13/The refunds should reflect on the customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am responding to say that I agreed to amoriel terms and I was promised a refund in to my acct but have not received anything as of yet so if I have to reopen the case I would like to do that so we can resolve this once and for all
Regards,
*** *** ***

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our blackhead remover and moisturizing cream on a 14 day trial basis back on 12/08/2017 and paid the shipping and handling fees of $4.95 and $4.90. The trial expired on 12/24/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/05/2018: $89.95 for the blackhead remover and $79.99 for the moisturizing cream.The customer contacted our Customer Service on 01/11/2018 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/05/2018 for any misunderstanding when placing the order. Here are the refund confirmations:$89.95 Trans-ID: 107492766 dated 02/13/2018.      $79.99 Trans-ID: 107492461 dated 02/13/2018. The refunds should reflect on the customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you I am replying to say that I am satisfied with the decision ,but have not received a refund as of yet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I am satisfied with the decision thank you so much for your help and my refund for this injustice Regards,
[redacted]