At the time of the incident, I informerd Mr [redacted] that day, that I would send over a representative from the [redacted] Window company to replace his glass panel [redacted] , from [redacted] , met with Mr [redacted] and got the order processed The estimated time for a panel to be sent from the manufacturer was weeks After weeks had passed, Mr [redacted] called me I then called the sales rep from [redacted] to check the status He assured me that he would contact Mr [redacted] with an arrival date I heard from Mr [redacted] again weeks later He was becoming impatient, as I could understand I contacted supplier again The supplier assured me that he would handle it and I gave him Mr***s contact information He assured me that he would deal with Mr [redacted] directly and submit an invoice to me upon its installation In all good business practice, I have done everything I possibly could I assumed full responsibility and started the process to be resolved by [redacted] and The [redacted] Window company immediately In my last conservation with Mr [redacted] I questioned his complaint against my flawless business record, he said that he would not retract the complaint until his door was finished He has spoken to the [redacted] rep, and they will contact him with an installation date I have not recieved any payment from Mr [redacted] for the services already rendered by Amoroso Tree Service Inc I donot expect payment until the repair is completed Unfortunately, I am not in control of the replacement process and do not know any way to expedite it His original door is still intact, just with damaged glass In good faith, Mr [redacted] is getting a full replacement door at a cost of $to Amoroso Tree Service Please contact me directly with any questions My cell phone number is [redacted] Thank you
At the time of the incident, I informerd Mr [redacted] that day, that I would send over a representative from the [redacted] Window company to replace his glass panel [redacted] , from [redacted] , met with Mr [redacted] and got the order processed The estimated time for a panel to be sent from the manufacturer was weeks After weeks had passed, Mr [redacted] called me I then called the sales rep from [redacted] to check the status He assured me that he would contact Mr [redacted] with an arrival date I heard from Mr [redacted] again weeks later He was becoming impatient, as I could understand I contacted supplier again The supplier assured me that he would handle it and I gave him Mr***s contact information He assured me that he would deal with Mr [redacted] directly and submit an invoice to me upon its installation In all good business practice, I have done everything I possibly could I assumed full responsibility and started the process to be resolved by [redacted] and The [redacted] Window company immediately In my last conservation with Mr [redacted] I questioned his complaint against my flawless business record, he said that he would not retract the complaint until his door was finished He has spoken to the [redacted] rep, and they will contact him with an installation date I have not recieved any payment from Mr [redacted] for the services already rendered by Amoroso Tree Service Inc I donot expect payment until the repair is completed Unfortunately, I am not in control of the replacement process and do not know any way to expedite it His original door is still intact, just with damaged glass In good faith, Mr [redacted] is getting a full replacement door at a cost of $to Amoroso Tree Service Please contact me directly with any questions My cell phone number is [redacted] Thank you