Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***
When my wife and I came to Amorso we told them it was because we no longer qualified for medicaidWe also kept asking if the $a month was enoughAmorso said this amount was still fineThe day they called me to talk about uping the price they had wanted me to go from paying the $a month to $a monthI told them I could not do this priceThey aggreed to let me pay weekly and I told them that I would try it out to see if I could afford it. The aggreement was to have someone come that following Monday at 12pWhen that time arrived no one showed upI had to call and ask whyThey said they weren't sure and would get back to meMeanwhile my wife was waiting for someone to take her to the bathroomI had to leave work to do it cause they took too long trying to figure stuff outI told them not to bother sending anyone that day cause I was already thereThey apoligized and promised me someone would be there Tuesday at Tuesday comes and no call no showI called them again and again they did not know what was happeningI got another apologoy and a promise that they would send someone tomorrowWedensday comes and the same thingNo call no showI had to leave work for the third time that week cause they couldn't live up to their promisesI got tired of their apologies and told them to forget it and I was going to have to find someone else to care for my wifeThey made no attempets to make this rightI also have a copy of the checks that they cashed for each invoice they sent meI can send those by fax or emailI also have wittnesses at my place of work that heard the phone conversations I had about promising me to send someone on those days
Amorso sent us the contract to sign. We signed it, sent it back to them but we never received a copy. I can provide copies of cashed checks if need be.
We have been providing care to the client for several months now, and we initially set this up where they would be paying $300 a month. And we were working Monday-Friday 11:30a.m.-3:30pm and we did this for such a cheap price at the time, because the client was going to get Medicaid. So, then we...
found out client actually got married, and once she got married she was no longer eligible for Medicaid and so we contacted the client and her wife, and we made them aware of the current situation we were actually paying to take care of client, not the other way around. So, we began to negotiate to set up a new payment arrangement that would work for all parties. At that point the client, agreed that the new payment arrangement would work. To continue to provide good care to the client, we began to get new caregivers. We began to get the new caregivers, because our other caregivers were unavailable due to family sickness. When we began to start the new payment arrangement, we had a new caregiver that went to her house, but this caregiver was supposed to take care of client this day, but actually did a no call no show. At this point, we talked with the client, the client's wife, we explained the situation and said we could not get care there until after our planned time when 12pm was the initial plan. The wife on that day decided she would leave work and take care of client. We apologize for the inconvenience on that day, and told her that we would have care for her the following day at 12pm. We again reached out to another caregiver who assured us she would be available for the client the next day. On the following day, we were unable to contact our caregiver and found out one day later, that she was suffering from a major medical issue. We received a message on that day from client's wife, saying that she no longer wanted our services. And although we have provided very good history and very good care for the client, we can understand the client's complaint. It was not our intention to end service with the client, we were actively resolving the issue, and had care planned for the next day. We also had planned to give the client a free week of service, but we were not given a chance to do that. We then received a complaint from the client and the client wanted an entire month of service repaid for, when in fact the client had not paid for any of the services during that month. Also, during the previous month, we provided consistent and quality service at such a low price, that our business was actually losing money to care for our client. We do apologize for missing care on those two days for the client. But we feel that the quality and consistency of our service and our care should not be only looked at for the two days that service was not provided, but instead, for the overall relationship and consistency we had. We were not given an opportunity to resolve the situation instead all we received was a message that service was no longer needed. We were doing all that we could to fix the situation, and if the client had given us one more day, things would be running smoothly. All the issues all the problems that happened at the end were due to circumstances that were outside of our control and we do genuinely apologize for what happened. Although we wish the client could be focused on the overall relationship instead of the short term and short term bumps in the road. We deeply care about the client and would love the opportunity to provide her with service.
Amorso sent us the contract to signWe signed it, sent it back to them but we never received a copyI can provide copies of cashed checks if need be
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***
When my wife and I came to Amorso we told them it was because we no longer qualified for medicaidWe also kept asking if the $a month was enoughAmorso said this amount was still fineThe day they called me to talk about uping the price they had wanted me to go from paying the $a month to $a monthI told them I could not do this priceThey aggreed to let me pay weekly and I told them that I would try it out to see if I could afford it. The aggreement was to have someone come that following Monday at 12pWhen that time arrived no one showed upI had to call and ask whyThey said they weren't sure and would get back to meMeanwhile my wife was waiting for someone to take her to the bathroomI had to leave work to do it cause they took too long trying to figure stuff outI told them not to bother sending anyone that day cause I was already thereThey apoligized and promised me someone would be there Tuesday at Tuesday comes and no call no showI called them again and again they did not know what was happeningI got another apologoy and a promise that they would send someone tomorrowWedensday comes and the same thingNo call no showI had to leave work for the third time that week cause they couldn't live up to their promisesI got tired of their apologies and told them to forget it and I was going to have to find someone else to care for my wifeThey made no attempets to make this rightI also have a copy of the checks that they cashed for each invoice they sent meI can send those by fax or emailI also have wittnesses at my place of work that heard the phone conversations I had about promising me to send someone on those days
Amorso sent us the contract to sign. We signed it, sent it back to them but we never received a copy. I can provide copies of cashed checks if need be.
We have been providing care to the client for several months now, and we initially set this up where they would be paying $300 a month. And we were working Monday-Friday 11:30a.m.-3:30pm and we did this for such a cheap price at the time, because the client was going to get Medicaid. So, then we...
found out client actually got married, and once she got married she was no longer eligible for Medicaid and so we contacted the client and her wife, and we made them aware of the current situation we were actually paying to take care of client, not the other way around. So, we began to negotiate to set up a new payment arrangement that would work for all parties. At that point the client, agreed that the new payment arrangement would work. To continue to provide good care to the client, we began to get new caregivers. We began to get the new caregivers, because our other caregivers were unavailable due to family sickness. When we began to start the new payment arrangement, we had a new caregiver that went to her house, but this caregiver was supposed to take care of client this day, but actually did a no call no show. At this point, we talked with the client, the client's wife, we explained the situation and said we could not get care there until after our planned time when 12pm was the initial plan. The wife on that day decided she would leave work and take care of client. We apologize for the inconvenience on that day, and told her that we would have care for her the following day at 12pm. We again reached out to another caregiver who assured us she would be available for the client the next day. On the following day, we were unable to contact our caregiver and found out one day later, that she was suffering from a major medical issue. We received a message on that day from client's wife, saying that she no longer wanted our services. And although we have provided very good history and very good care for the client, we can understand the client's complaint. It was not our intention to end service with the client, we were actively resolving the issue, and had care planned for the next day. We also had planned to give the client a free week of service, but we were not given a chance to do that. We then received a complaint from the client and the client wanted an entire month of service repaid for, when in fact the client had not paid for any of the services during that month. Also, during the previous month, we provided consistent and quality service at such a low price, that our business was actually losing money to care for our client. We do apologize for missing care on those two days for the client. But we feel that the quality and consistency of our service and our care should not be only looked at for the two days that service was not provided, but instead, for the overall relationship and consistency we had. We were not given an opportunity to resolve the situation instead all we received was a message that service was no longer needed. We were doing all that we could to fix the situation, and if the client had given us one more day, things would be running smoothly. All the issues all the problems that happened at the end were due to circumstances that were outside of our control and we do genuinely apologize for what happened. Although we wish the client could be focused on the overall relationship instead of the short term and short term bumps in the road. We deeply care about the client and would love the opportunity to provide her with service.