Amoso Services

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ This Tenant did in fact inform us of damage to his ceiling in AugustWe sent maintenance to his residence shortly after the initial notificationWe did preventive maintenance to prevent further damage, and investigated the extent of the damageIt was obvious that this situation had been going on for some time, and did not get reported to usUnfortuantely because of the length of time this damage was allowed to continue before the initial complaint, It is fairly extensive and is a costly repair AMOSO Services dba AMOSO Properties is the Property Manager at this location, WE ARE NOT the ownersIn this role we do not have the discretion to authorize a repair of this cost without owner approval We have notified the owner of the situation, and the owner has instructed us to try and and work with the insurance company to reslove While on site, multiple times we made attempts to gain access to his unitBy attempt I meen we knocked on his doorWe were notified by neighbor tenants that they hadn't seen him in some time, and they thought he might have moved It is company policy, that unless in the case of emergency or to prevent further property damage, we do not enter occupied premises without the tenant present or express consent from the tenantWe had done the work to prevent further damage, and by the time we got direction from the owner, the tenant was no longer staying at the property, but he was still occupying the premises with his personal belongings Our records show one additional call from the tenant in October regarding the ceilingAt this time we explained to him that we were working with the owner but were having scheduling difficulites Our next record of contact from this tenant was on 1/15/16, by his church, who wanted to help him pay his missed rental payments We waived his late fees for himLater the same day we got a call from the tenantHe confirmed that he had not been staying at the property for several months We started the wheels back in motion again on Friday to address this repair now After his call on the 15th we contacted the owner again about this situationThe owner has asked us to re-bid the work and once again contact the insurance company Unfortunately this process will require some patience and cooperation on the part of the tenant Final Business Response / [redacted] (1000, 16, 2016/02/01) */ The tenant knows we are working on itHe has been contacted by our contractors to make arrangements to meet so they can bid the workIt was discussed at length in our weekly meeting today

Regarding Ms***,We have sent this tenant a letter stating the total amount of rent payments we have collected We took this property over in February of 2015, so our ledgers do not show January of Our last communication regarding ms *** was approximately weeks ago when
she requested that we refund her deposit, which we had already done in September of last year as indicated on the ledger.We will be mailing her another hard copy of the previous letter and attached ledger today.I hope this resolves the situationThank you,*** ***

In response to this complaint.  I have reviewed our work order system.  We have a work order from this tenant submitted 10/2/17 regarding the bugs.  We are currently in communication with the owner of this property, about this issue.  Per the lease the tenant signed, pest control...

and bug remediation is a tenant responsibility.  We understand bugs and pests can be a frustration, and we do make efforts to help the tenants with these issues, however, it is ultimately up to the owner of the property whether they are willing to pay for this activity or not.  We also have a work order in the system dated 10/4/17 regarding the HVAC issue in this complaint.  We have already sent this request to our HVAC provider for service.  We are a property management company and can handle many issues in-house, however, we do not have licensed HVAC technicians on staff so we have to rely on trusted vendors for these services.  The last work order we have in the system from this tenant is 7/24/17 which we show has being completed successfully.  I am passing this complaint along to our Foreman, to make sure any other concerns this tenant may have are being addressed.  We are clear with all tenants that in order for service requests to be handled in a timely fashion they must by made through our maintenance support line or online.AMOSO Properties is a Property Manger and is limited in its abilities by what a specific property owner is willing to let us do and not do.  We make every effort to attend to tenants needs within the scope of our approved limits by the owner of the property.

Initial Business Response /* (1000, 5, 2016/01/21) */
This Tenant did in fact inform us of damage to his ceiling in August. We sent maintenance to his residence shortly after the initial notification. We did preventive maintenance to prevent further damage, and investigated the extent of the...

damage. It was obvious that this situation had been going on for some time, and did not get reported to us. Unfortuantely because of the length of time this damage was allowed to continue before the initial complaint, It is fairly extensive and is a costly repair.
AMOSO Services dba AMOSO Properties is the Property Manager at this location, WE ARE NOT the owners. In this role we do not have the discretion to authorize a repair of this cost without owner approval.
We have notified the owner of the situation, and the owner has instructed us to try and and work with the insurance company to reslove.
While on site, multiple times we made attempts to gain access to his unit. By attempt I meen we knocked on his door. We were notified by neighbor tenants that they hadn't seen him in some time, and they thought he might have moved.
It is company policy, that unless in the case of emergency or to prevent further property damage, we do not enter occupied premises without the tenant present or express consent from the tenant. We had done the work to prevent further damage, and by the time we got direction from the owner, the tenant was no longer staying at the property, but he was still occupying the premises with his personal belongings.
Our records show one additional call from the tenant in October regarding the ceiling. At this time we explained to him that we were working with the owner but were having scheduling difficulites.
Our next record of contact from this tenant was on 1/15/16, by his church, who wanted to help him pay his missed rental payments.
We waived his late fees for him. Later the same day we got a call from the tenant. He confirmed that he had not been staying at the property for several months.
We started the wheels back in motion again on Friday to address this repair now.
After his call on the 15th we contacted the owner again about this situation. The owner has asked us to re-bid the work and once again contact the insurance company.
Unfortunately this process will require some patience and cooperation on the part of the tenant.
Final Business Response /* (1000, 16, 2016/02/01) */
The tenant knows we are working on it. He has been contacted by our contractors to make arrangements to meet so they can bid the work. It was discussed at length in our weekly meeting today.