Amp Mechanical Heating & Air

Initial Business Response /* (1000, 5, 2015/09/20) */
This is not a legit complaintUpon initial visit an Hvac inspection was performed on a system through the local energy company free of charge to the customerThe requirements of this visit are to make sure all equipment is cleaned and workin
adequately and that ducts are connected,freon levels are where they should be, and supply and return plenums are not leakingA major repair that needs to be done was discovered upon visit in the attic on the return end of the systemAll ducts are connected in the house but we discovered uncovered items that would be charged back to the customer as it is not covered through the local energy companyall of the insulation on the return ductwork is in a very inaccessible attic and we discovered that the return ducts need to be completely replacedWe Informed customer of this and also told her at time of visit and via the phone that this is a job that needs to take place in the fall time when the temps are lower and our techs are not putting their lives at risk in a very cramped and hot and inaccessible atticA quote was given to the customer and we still stand by that quote but a timeline was never set in stone on when this job would be completedWe told her it would be mid fall and it is not even the first official day of fall yetIf she is still wanting services completed she is welcome to contact us and we will get her on the scheduleAs previously stated we will take care of this "mid fall" meaning mid October to November AMP Mechanical refuses to put techs safety in danger due to inaccessible spaces and above temps in attics when a system is working properly and is just in need of upgrades that this job requiresWe are willing to do this work as stated before mid October to November as previously stated and when temps cool offTo answer the question reguarding materials, her materials have been paid for and received by AMP (customer has paid NO money down for materials or paid Us ANY money to date) and are just waiting on cooler temps to complete workThis is why we have not reached out to the customer as of yet and to datejust to clarify AMP MECHANICAL is not in Debt any money to the customer as AMP has purchased the materials and customer will not be billed for the job until job is scheduled for completion
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AMP did the inspection as a request from OG&E as we both statedWhen I attempted to follow up with AMP, which was several times, "NO ONE", and I do mean "NO ONE" EVERY MENTIONED THE JOB NEEDING TO OCCUR DURING FALL!!! If that were the case then they would have never put me on the schedule for 6/30/As I stated before, the technician contacted me on 6/to inform me he wasn't coming because the place that builds the the replacement parts was backed up and woulnd't be caught up for several weeksI specifically asked for a date when he could call me with an update on the parts and to set a date of repair and he said he'd call me on Friday July with more information, I never heard from him or AMPTherefore, the claim of stating AMP informed me of a fall date is incorrectAlso, I specifically stated I didn't want to wait until September and he assured me I wouldn'tMy goal is never to put a service worker in any kind of danger and if that would have been communicated, I would have never lodged a complaintWhat is for certain is a failure to communicate on AMP's partMy money spends just like everyone elses and will go to companies willing to earn my businessAMP, is not in need of my money obviouslyAs stated in their message, no funds transpired between to two of us, which is why I wondered why he said a part was already ordered for meIf my replacement part was so "specialized" they would have expected money from meNeverthless, it's clear they "didn't want" to do the job during the months of May to July because of the weather, but they NEVER stated that! I DON'T feel comfortable using this business to service my needsI'll look for another company, who has integrity and is honest...up front!
Final Business Response /* (4000, 9, 2015/09/23) */
In response amp mechanical has no active contract or promises to complete work at her householdAmp provided a service free of charge paid for by her electrical service providerAmp gave the homeowner an honest evaluation of her duct work and provided options to resolve the issuesShe has always had the option to get bids from other service providers and we made no promises or signed any contracts as this job was still in the bidding and non binding stage of maturateyWe informed verbally to the home owner fall was our earliest we could execute the job however we always get a signed contract before work of this caliber is startedNo contract is present therefore her options are still open to hire any service provider she desiresHer free home energy efficiency program visit was completed professionally and free of charge

We were contracted through the home warranty company. We accessesed the situation with the evaporator coil, took pictures, and told the customer they would need an new evaporator coil (which they do) and would report back to the home warranty for authorization to replace. We are not allowed to...

discuss with customers whether or not an insurance claim will be covered or denied, just to report findings. The drain adapter was broken By force, these do not break on their own with normal wear and tear and the drain pan was bent in an un natural way that is not normal wear and tear as well. We reported our findings to their home warranty and the claim was denied. The home was undergoing a remodel with scrap carpet tiles etc at the curb, we are not insinuating that damage was  intentionally done but it is our Opionion that the damage occurred during the remodel. The $75 is a "copay" through their insurance for a trip charge. We came to the home, reported findings, and submitted info to the home warranty so a service was provided and completed. It is unfortunate that the claim was not covered as we had intended on finishing repairs and completing work. We have no control over what is covered or not covered and we are required to report honestly to the homeowners insurance company. We feel like we completed what we were contracted to do and there for will not be refunding the copay for services provided   If they are unhappy with the home warranty decision they need to take that up with their provider.

we received a call from this customers home warranty regarding ductwork and low air flow from vents in the home we made this customer first call in the morning of that appt day and confirmed her the evening before, once we arrived at the home the customer was leaving the property and said...

"the doors unlocked and gave tech the $75 copay" and left tech there at the home and since the work order stated ductwork we proceeded to check that, all her ductwork is under her home and we did check to make sure there were no rips or tears or anything loose, we did a static pressure test on the ductwok and determined the return was too small  according to the customer she states she left a baby sitter at the home that was waking up and getting dressed in the home, I verified with tech that he was unaware that there was another adult present, if this was communicated it was in passing or her driving away and not clear to our tech. the tech went into the home there was a child sleeping inside and tech didn't feel comfortable to go into the home with out an adult being present as he witnessed the mom driving off. we recommend to all customers to make sure and stay with our techs to assure that what you are needing is addressed is communicated and they are there to address any questions or concerns, had the homeowner not left we would have been able to properly address any additional needs she had and would have been happy to do so. just to be clear we were under the impression this was a ductwork call, had homeowner stayed and let us know she had other concerns we would have been more than happy to address any and all needs the customer had.