Amped Wireless

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Contact Name and Title: [redacted] - Operations Contact Phone: XXXXXXXXXX x Contact Email: [redacted] @ampedwireless.com Here at Amped Wireless, we consider our customers our number one priorityWe have contacted the customer in question and explained that there was a miscommunication with our support member and the issue has been resolved to the customer's satisfaction If the customer still has any concerns he can contact our Elite Support team and ask for our Support Manager [redacted] at extension [redacted] Please contact me if you have any questions or need any additional information Thank you, [redacted] Amped Wireless Operations Manager XXXXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/27) */ Amped wireless sent a replacement NRXXXXXG device and refunded 50% of the purchase price of the [redacted] ($88.99)This is a satisfactory arrangement

Miriam, Our records show our last contact with the consumer was on 12/28/We will follow up with the consumer to resolve his complaintThanks, **

RevDex.com: I ended up writing the Legal Office for Amped Wireless, which either that or your inquiry, drove them to contact me.... They basically told me to reconfigure the router, advice that would have been helpful 2 months ago and before I disconnected the product and replaced it with something that's working fine. There is no way for me to know whether their new advice would have solved the problem.

Here at Amped Wireless, we consider our customers our number one priorityWe have contacted the customer in question and provided him with a RMA return label for his exchangeThe customer replied that he has returned the product at his place of purchase and requested that we no longer
contact himWe have reviewed this complaint and here are our findings1. Customer called on 06/to troubleshoot the deviceNo RMA was setup at this time to allow the device to be tested2. Customer called on 06/and stated that the device still isn’t working properlyAn RMA link was sent to the customer which the customer filled outOnce we received the customer’s information, an email with the RMA instructions was sent to the customer with instructions on how to exchange the unit3. Customer called on 06/inquiring about his RMAHe became verbally abusive towards the support agent and was advised that the call will be disconnected if he continuesAfter this warning he continued to berate the support agent at which time we had to discontinue the callAmped Wireless Limited Warranty is for one (1) year from the date of purchase for new products as explained herehttp://www.ampedwireless.com/support/center.html#warranty We pride ourselves here at Amped Wireless in our products and our customer serviceIf the customer still has any concerns he can contact our Elite Support team and ask for our Support ManagerPlease contact me if you have any questions or need any additional informationThank you, Anthony Ng Amped Wireless Operations Manager

Initial Business Response /* (1000, 5, 2016/01/11) */
Contact Name and Title: [redacted] - Operations
Contact Phone: XXXXXXXXXX x105
Contact Email: [redacted]@ampedwireless.com
Here at Amped Wireless, we consider our customers our number one priority. We have contacted the customer in question and...

explained that there was a miscommunication with our support member and the issue has been resolved to the customer's satisfaction.
If the customer still has any concerns he can contact our Elite Support team and ask for our Support Manager [redacted] at extension [redacted]
Please contact me if you have any questions or need any additional information.
Thank you,
[redacted]
Amped Wireless
Operations Manager
XXXXXXXXXX [redacted]
Initial Consumer Rebuttal /* (2000, 12, 2016/01/27) */
Amped wireless sent a replacement NRXXXXXG device and refunded 50% of the purchase price of the [redacted] ($88.99). This is a satisfactory arrangement.

Initial Business Response /* (1000, 5, 2015/06/25) */
Customer has been issued a refund and the complaint has been resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded most of my original...

purchase price. I'm still out the tax I paid for this thing but I'm not going to split hairs over 10 bucks at this point. It's just par for the course dealing with this company. They will never address the fact that they lied to consumers regarding this product. For the lousy 10 bucks they've just made sure I never buy from them again and I'll be sure to let everyone I meet at every trade show I go to that they should never buy from Amped Wireless.
Thanks Revdex.com for sticking up for me!
[redacted]

Revdex.com:
I ended up writing the Legal Office for Amped Wireless, which either that or your inquiry, drove them to contact me....

They basically told me to reconfigure the router, advice that would have been helpful 2 months ago and before I disconnected the product and replaced it with something that's working fine. There is no way for me to know whether their new advice would have solved the problem.

Miriam, Our records show our last contact with the consumer was on 12/28/17. We will follow up with the consumer to resolve his complaint. Thanks, **