Ampla Health

First off I only gave them 1 star cause there was no way to give them a ZERO. I have seen them on and over over the years, usually once a year for bronchitis that it. Been getting bronchitis for 24 plus years and have only been going to them after the other place I went to for years closed down. Always a Z-Pak and Promethazine cough medicine fickes me right up. This time whoever the diaper breather was who saw me was rude, first off she was dismissive and tried telling me it could be something worse and when I tried explaining to her, don't play the Covid crap on me and I am not getting tested of one of the vaxxes she didn't want to hear anything else. Refused to call in what I needed which was a Z-Pak and Promethazine. I would think that I knew my body and what I needed better than this person who was in the room for less than a minute with me. I am going to do my best to file a complaint on them and her. This type of medical service is inexcusable at best.

Hello and good morning. For this patient, the Clinic Supervisor stated that he is not set up as a walk-in basis only. The appointment he had was a walk-in appointment. These appointments are available for patients that do not want to wait for regular appointments. This was explained to him. He asked... for an appointment, because he did not want to have to wait since he is in a wheelchair. We have walk-in appointments available to give to patients, so that they do not have to wait all day. These are available through out the day with the different providers. We used to not schedule walk-ins at all, and the patients would have to wait sometimes for hours. We have reviewed the receptionist notes and it states that he failed an appointment, and there were no available appointments to see him for his broken tooth that was bothering him. But he is not set up on a walk-in basis only. The next available appointment was a few days later, but he did not want to wait so he was offered a walk-in appointment. He did not want a regular appointment because it was not soon enough. The Supervisor of the clinic stated that they have explained to him the process of walk-ins, and that they do not make them wait for hours. He does not want to wait at all. The clinic staff is willing to give him a walk-in appointment or the next available one. If you have any questions please feel free to contact me. Thank you, and have a blessed day! Regarding the appointment reminder, we have an automated system that calls the patients to remind them of their appointments but this does not include the walk-in appointments.

Hello and good morning. For this patient, the Clinic Supervisor stated that he is not set up as a walk-in basis only. The appointment he had was a walk-in appointment. These appointments are available for patients that do not want to wait for regular appointments. This was explained to him. He asked...

for an appointment, because he did not want to have to wait since he is in a wheelchair. We have walk-in appointments available to give to patients, so that they do not have to wait all day. These are available through out the day with the different providers. We used to not schedule walk-ins at all, and the patients would have to wait sometimes for hours. We have reviewed the receptionist notes and it states that he failed an appointment, and there were no available appointments to see him for his broken tooth that was bothering him. But he is not set up on a walk-in basis only. The next available appointment was a few days later, but he did not want to wait so he was offered a walk-in appointment. He did not want a regular appointment because it was not soon enough. The Supervisor of the clinic stated that they have explained to him the process of walk-ins, and that they do not make them wait for hours. He does not want to wait at all. The clinic staff is willing to give him a walk-in appointment or the next available one. If you have any questions please feel free to contact me. Thank you, and have a blessed day! Regarding the appointment reminder, we have an automated system that calls the patients to remind them of their appointments but this does not include the walk-in appointments.

Ampla health in Yuba city office provides poor service. I am a patient of their and I needed to be see on a walk in bases. I was told I could come until 7pm on the 12/14 and walk in at 505pm and was told I could not be seen. I would have to come in on the 15. and made an appointment for 900 am I was never seen I had waited over 11/2 hours everyone in that office had been in and out. I ask for my money to be returned. I had to go to work. Every time I have an appointment the wait is over an hour just to get into a room and then wait again, unacceptable. Our time is valuable too

Review: Ample Health bill patients for incorrect co-payments, correct on some visits to same PA. Some will be 25.00 which is correct, and a specialist I pay 50.00 as my co-pay, they charge as a specialist and then send you into collections for not paying the extra 25.00! Blue Shield tells me they are billing incorrectly and for some reason these two businesses cannot talk to each other. Please help....Desired Settlement: Get it right, . My God !

Business

Response:

The patient states Ampla Health bills for incorrect co-payments, some being $25 and others being $50. We base the patients co-pay on the insurance explanation of benefits. On the date of service he is referencing, the insurance EOB has said his co-pay is $50. I called Blue Cross to confirm this and they said that is correct because the provider of service who oversees the PA is considered a sepecialty provider. I explained to Blue Cross that in the State of California a DO is not a specialty provider but considered the same as a Family Practitioner. They stated they do not follow State law. Regardless, I understand the patients concern and will adjust his account to reflect a $25 copay instead of the $50 as stated by Blue Cross.