Ample Computer Services, Inc

I have spoken to Ms. [redacted] on 07/21/2016, 07/29/2016, 08/12/2016 and on several other occasions other employees have spoken to her as well.  She has 3 invoices with us whic total $232.79. 1st invoice IN 24340, $92.02 dated 07/07/2016 does not pertain to this incident.  2nd invoice #...

IN 24425 dasted 07/19/2016 $48.72. 3rd invoice IN 2425a dated 07/21/2016 $92.02 whcih was refunded on 07/29/2016.  As far as keeping a customer's data for 6 months it is POSSIBLE for the data to be kept that long but not normal; if we need the data storage device for another customer, the previous customer's data will be erased.  I have apologized to Ms. [redacted] on several occasions and refunded her the money she paid in regards to the data transfer.  I had a tech remote into her PC, with her permission, on or about 07/29/2016, to try to help her locate the missing pictures with no success.  The tech performing the original data transfer remembers; there were several folders with pictures including one with 1000's of pictures because it took an extended amount of time for the data to transfer.  I am trully sorry Ms. [redacted] cannot find her pictures but we transfered the data.