Amplify Revenue Solutions, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was contacted todayI figured out that I was being contacted about a bill I owed in ChicagoI paid the bill and am waiting for the collection agency to respond that the issue was resolved Regards, [redacted] ***

Mr [redacted] -I have escalated this matter to the leadership of Urgent Care for Kids and should have a complete response to you within hoursOur role in the business of Urgent Care for Kids is as their 3rd party billing company and as such we can report refund requests but do not have access to write checks for our clientI have alerted them of this complaint and will provide an additional response after we receive communication on the issue directly from Urgent Care for Kids Thank you, [redacted] ***VP of Operations, Equalize RCM [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable [redacted] was responsible for their error in entering the wrong insurance company originallyHopefully the lady who answered was just having a bad day and I happened to be the one who she took her frustration out on Regards, [redacted]

November 28, 2016Revdex.com Corporate Office1005 La Posada DriveAustin, TX 78752FAX: [redacted]RE: Complaint ID [redacted]ATTN: [redacted]I am responding to the above mentioned complaint regarding a collection attempt made by our company to a minor for a medical bill. In reviewing the...

account, the bill was mailed with the patient name incorrectly due to a processing issue. The account itself is currently in the guarantor’s name (the parent) and at no time has any action been ta*en on our part to report this debt to the credit agencies for either the minor or the parent. We have been in communication with the complaintant prior to receiving this letter; according to our records we spo*e on 8/24/16, updated the information that was emailed to us and have made the adjustments to the account that should have brought this issue to a satisfactory conclusion. If any additional information is required please let us know. [redacted]Director of OperationsAmplify Revenue Solutions[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was contacted today. I figured...

out that I was being contacted about a bill I owed in Chicago. I paid the bill and am waiting for the collection agency to respond that the issue was resolved.
Regards,
[redacted]

Mr. [redacted] -I have escalated this matter to the leadership of Urgent Care for Kids and should have a complete response to you within 24 hours. Our role in the business of Urgent Care for Kids is as their 3rd party billing company and as such we can report refund requests but do not have access to...

write checks for our client. I have alerted them of this complaint and will provide an additional response after we receive communication on the issue directly from Urgent Care for Kids.  Thank you,[redacted]VP of Operations, Equalize RCM[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable. [redacted] was responsible for their error in entering the wrong insurance company originally. Hopefully the lady who answered was just having a bad day and I happened to be the one who she took her frustration out on.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was contacted today. I figured out that I was being contacted about a bill I owed in Chicago. I paid the bill and am waiting...

for the collection agency to respond that the issue was resolved.
Regards,
[redacted]

November 28, 2016Revdex.com Corporate Office1005 La Posada DriveAustin, TX 78752FAX: [redacted]RE: Complaint ID [redacted]ATTN: [redacted]...

*I am responding to the above mentioned complaint regarding a collection attempt made by our company to a minor for a medical bill. In reviewing the account, the bill was mailed with the patient name incorrectly due to a processing issue. The account itself is currently in the guarantor’s name (the parent) and at no time has any action been ta*en on our part to report this debt to the credit agencies for either the minor or the parent. We have been in communication with the complaintant prior to receiving this letter; according to our records we spo*e on 8/24/16, updated the information that was emailed to us and have made the adjustments to the account that should have brought this issue to a satisfactory conclusion. If any additional information is required please let us know. [redacted]Director of OperationsAmplify Revenue Solutions[redacted]

8/25/2014
font-family: Arial, sans-serif;">Fax: [redacted]
Good Morning!
Re: complaint ID [redacted]
We are a collections agency. Our business entails collecting monies from persons who did not pay an original creditor.
We received [redacted] account from a medical provider with information that she owed $78.00. Our information about debts is from our clients.
In compliance with all relevant laws and regulations and in keeping with our internal compliance policies, [redacted] was mailed, via first class US Mail a letter containing this language (note bold underlining):
[redacted] Name:
[redacted] Client Reference:
[redacted] Account Number:
$78.00 Balance Due:
6/10/2013 Date of Service:
 
Amplify Revenue Solutions, LLC
Department #[redacted]
[redacted]
[redacted], [redacted]
You can call us toll free at ([redacted] should you have any questions regarding the account referenced. Unless you, within 30 days after receipt of this notice, notify this office that you dispute the validity of this debt, or any portion thereof, Amplify Revenue Solutions will assume the debt is valid. If you notify this office in writing  within the 30 day period that this debt, or any portion thereof, is
                                        ...⇄
 
disputed, Amplify Revenue Solutions will obtain verification of this debt or a copy of a judgment and mail you a copy of such judgment or verification. If you request this office in writing within the 30day period, Amplify Revenue Solutions will provide you with the name and address of the original creditor, if different from the current creditor.
Sincerely,
AMPLIFY REVENUE
[redacted]
Reference number [redacted]
[redacted] did not dispute anything in writing as indicated above. She called our office and informed our collector that her insurance should have been billed. Our office ceased collections efforts and cancelled her account at 12:35 pm on 8/05/2014 for [redacted].
We are sorry if she felt she did not receive courteous treatment (and this was addressed with our staff), but our office certainly took correct action:
·        We cancelled collections efforts, after notice from [redacted] (and she was aware of this before she contacted the Revdex.com).
·        We advised the medical provider who sent us the debt to bill her insurance (and on 8/15, the provider called [redacted] to confirm this, per their emails to us)
·        We did not call [redacted] or email her after we advised her that we no longer were going to collect on her account, because she uses US Government email and phone contacts and we do not believe it appropriate nor in accordance with government standards for neither [redacted] or us to use government communications tools for private business.
As a collection agency our data is only as good as what a client sends us, and occasionally mistakes are made. We always cancel a debt if we receive appropriate information to do so. [redacted] indicated she had insurance and her debt was cancelled immediately. She is not in a state of collections and her credit rating has never been affected—nothing was reported to any agency.
Once again, we are sorry that [redacted] was unhappy with whomever she spoke to on the phone, but she is not a debtor with our agency and we thank her for contacting us to rectify the situation.
[redacted]
[redacted], Client Service, Amplify Revenue Solutions.

In response to the complaint from this patient, here is the history of the account. First, we are a 3rd party collection agency that was provided her account by the practice ([redacted]). The account was placed with us on 1/26/17; as part of our normal process we generated an initial...

letter to the guarantor stating they had 30 days to respond in writing if they disputed the debt; this initial letter was sent on 2/13/17. No response was received so we sent a second letter on 3/28/17. On 4/25 we received notice from the practice to cancel the account which was done that day. At that point no further letters or calls were made to the guarantor. On 5/30/17, we received a call from the guarantor stating the account was paid and she wanted a refund. We attempted to return the call, left a voicemail message but our call was not returned. The guarantor paid us directly via our website and the payment was posted on 6/8/17. We are refunding the credit card today for the amount paid of $55.68 but accept no responsibility for the accuracy of her statement that the balance was paid directly to the practice. I can confirm that we have not attempted to collect ANY debt on this account since the account was cancelled on 4/25/17. If there are any remaining questions regarding this matter please contact me directly.  [redacted]