We serviced Mr.[redacted] in August of 2015 for General Pest and Mice. With the mice and general pest we offer a treatment of the entire house from the basement the attic. We will also come back out in 2 weeks to re-treat the entire place for no additional cost.We give a 30 day warranty so if there...
were any problems after the second treatment we will still come back out after the second treatment to re-treat again.We also let the customer know before and after treatment that it is up to the customer to remember to give the office a call for their second treatment if problems worsen or is still occurring. Mr.[redacted] never contacted the office after the first treatment until 5 months later to ask for a refund. We offered to comeback out to re-treat even though his warranty was up but he declined on our offer. At this point we are not able to refund any money back but the offer for us to come out and re-treat the home for a second time is still on the table. If you have any additional questions or request please contact the office.
Precise Exterminating Service 19451 Euclid Ave Euclid Ohio 44117 July 17, 2017 Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to...
know. We're sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. In addition before service was started or completed pricing and warranty of the work was explained. If any other problems occurred after services were completed then notifying the office would have been the next step to get a technician out to access the issue and fix the problem.Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you, but we will not be issuing out a refund at this time.Thank you again for bringing these matters to our attention. Sincerely, Precise Exterminating Service
We serviced Mr.[redacted] in August of 2015 for General Pest and Mice. With the mice and general pest we offer a treatment of the entire house from the basement the attic. We will also come back out in 2 weeks to re-treat the entire place for no additional cost.We give a 30 day warranty so if there...
were any problems after the second treatment we will still come back out after the second treatment to re-treat again.We also let the customer know before and after treatment that it is up to the customer to remember to give the office a call for their second treatment if problems worsen or is still occurring. Mr.[redacted] never contacted the office after the first treatment until 5 months later to ask for a refund. We offered to comeback out to re-treat even though his warranty was up but he declined on our offer. At this point we are not able to refund any money back but the offer for us to come out and re-treat the home for a second time is still on the table. If you have any additional questions or request please contact the office.
Precise Exterminating Service 19451 Euclid Ave Euclid Ohio 44117 July 17, 2017 Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to...
know. We're sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. In addition before service was started or completed pricing and warranty of the work was explained. If any other problems occurred after services were completed then notifying the office would have been the next step to get a technician out to access the issue and fix the problem.Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you, but we will not be issuing out a refund at this time.Thank you again for bringing these matters to our attention. Sincerely, Precise Exterminating Service