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Amramp

835 Sussex Blvd, Broomall, Pennsylvania, United States, 19008-4310

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Reviews Wheelchair Ramps Amramp

Amramp Reviews (%countItem)

The lift on the front of the house has not been working for over a year.
I have called the customer service several times.
They kept saying someone will come out.
Well they came out once in the years time and told me the ramp needs a new motor. That was in September, this year.
So far no one has come to replace the motor.
I called several more times to find out when they will come replace the motor.
They keep telling me someone will get back to me or the phone just rings and rings.
I called the company today and spoke to a woman named Christin.
They won't tell me when they are coming to replace the motor.
My father in law can not get out to the doors office.

Amramp Response • Dec 03, 2019

November 27, 2019

To Whom It May Be Concerned:

Thank you for notifying me regarding this complaint and given our company an opportunity to tell our side of the situation. *** is the sister in law to ***. *** is our customer that lives at *** Upper Darby PA ***.

*** has an outdoor stair lift that was installed by Amramp back in 2015. However, he is enrolled in the PA Waiver State Assistance Program that is operated by the State of Pennsylvania Department of Human Services. Amramp is a Pennsylvania State Provider for this waiver program. ***'s outdoor stair lift was purchased/funded by the PA Waiver Program and installed by Amramp. Therefore, he must follow the procedures of getting the outdoor stair lift repaired. *** called to tell Amramp that the outdoor stair lift was not working. Amramp told her to call ***'s PA Waiver Service Coordinator to request a bid for the repair. At this point, Amramp still has not received a request. As a PA Waiver Provider, Amramp is not authorized to provide any services unless the services coming from the PA Waiver Program and have been approved. We must follow these procedures. Amramp always gives PA Waiver Program customers the option to pay out of pocket if they do not want to wait for the program to assist.

I would be glad to speak to you regarding this matter.

Sincerely,

Nicholas M.

President

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Address: 835 Sussex Blvd, Broomall, Pennsylvania, United States, 19008-4310

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+1 (610) 738-8375


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