Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Parcial of her statement was true but a lot of it is not true. I did not have a problem paying for the dress. I have a problem with the fact I paid for a $dress that they messed up and I had to pay someone else to fix their mistake, it took *** five and half hours to fix their mistake. And I had to pay for her time. She had to completely take the dress apart and put it back together correctly. I live one hour one way to their store so each time I had to go down there it was a two hour traveling time When we went to get measured for the first time she did not tell us up front that they were going to order the dress big and that it might need alterations. I would have advised her not to order my dress big because that is crazy. No one wants their dress to big. They are suppose to be the professionals and know how to measure you correctly the first time. When I arrived that evening to pick up my dress after it has been altered. I tried it on and it was so tight up at the top that it broke a snap and barley zipped up. I told her and her alterator which her name is *** that the dress is to tight and I have eye whitnesses that heard me tell them that. *** said that she will sew on a stronger latch on and they said to buy a speical body bra and that bridemaids dresses where not made to be comfortable. I was calm when I contacted her and yes I did threaten to contact you guys when she first would not tell me who the owner was she was very hateful and unprofessional. She gave me that information after I made the threat. I have tried to contact the owner three times after our converstaion to talk with them before I issued the complaint and no one would return my calls I left the messages with herI don't know if she gave the owners the messages are not but I did tried to contact them first. If you need dates and times I can verify that I logged each time that I called them. I want them to know that they have a dis honest manager running their business. Not only did she mess up on my dress she messed up on the complete order all of the brides maids dresses were messed up and the brides dress too. She had to completely reorder the brides dress due to her ordering it too large. I feel that their manager does care about their customers. All she cares about is getting your money and forget about doing what is right for the customer. I feel that they should have to at least refund me for half of my dress due to the extra time and cost that I have had to endure due to their mistakes. I feel that I am being more than fair
Regards,
*** ***
The customer was measured at our store for a bridesmaid dress
We always go to the largest and closet measurement according to
the size chart provided by the dress companyWe always advise
that the customer choose the size with the understanding that
alterations may be necessaryWhen the dress
was tried on it was a
good fit in the waist and hip but the bust was large and needed to
be taken in; we arranged the apptfor her with our seamstress
Before the customer finished paying for her dress she became very
hostile and threatening toward me complaining about the cost of
the dress the bride chose and the cost of gas spent involvedI,
against my better judgment, took the cost of her alterations off her
balance that was dueShe took the dress with her and I thought
everything was fineShe then called three days later saying the
dress was too small and what were we going to do about it; mainly
refund her total expenseI told her we had done all that we could
and refused to respond to her threats so she wanted to speak to an
ownerShe accused me of lying when I said the Amrhein's owned
the business and were currently out of the countryThat was when
she said she would contact you and I advised her to do what she
felt she had to doI did not advise her about a bra or other
alterationsShe had a problem with paying that much for the dress
the bride chose
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Parcial of her statement was true but a lot of it is not true. I did not have a problem paying for the dress. I have a problem with the fact I paid for a $dress that they messed up and I had to pay someone else to fix their mistake, it took *** five and half hours to fix their mistake. And I had to pay for her time. She had to completely take the dress apart and put it back together correctly. I live one hour one way to their store so each time I had to go down there it was a two hour traveling time When we went to get measured for the first time she did not tell us up front that they were going to order the dress big and that it might need alterations. I would have advised her not to order my dress big because that is crazy. No one wants their dress to big. They are suppose to be the professionals and know how to measure you correctly the first time. When I arrived that evening to pick up my dress after it has been altered. I tried it on and it was so tight up at the top that it broke a snap and barley zipped up. I told her and her alterator which her name is *** that the dress is to tight and I have eye whitnesses that heard me tell them that. *** said that she will sew on a stronger latch on and they said to buy a speical body bra and that bridemaids dresses where not made to be comfortable. I was calm when I contacted her and yes I did threaten to contact you guys when she first would not tell me who the owner was she was very hateful and unprofessional. She gave me that information after I made the threat. I have tried to contact the owner three times after our converstaion to talk with them before I issued the complaint and no one would return my calls I left the messages with herI don't know if she gave the owners the messages are not but I did tried to contact them first. If you need dates and times I can verify that I logged each time that I called them. I want them to know that they have a dis honest manager running their business. Not only did she mess up on my dress she messed up on the complete order all of the brides maids dresses were messed up and the brides dress too. She had to completely reorder the brides dress due to her ordering it too large. I feel that their manager does care about their customers. All she cares about is getting your money and forget about doing what is right for the customer. I feel that they should have to at least refund me for half of my dress due to the extra time and cost that I have had to endure due to their mistakes. I feel that I am being more than fair
Regards,
*** ***
The customer was measured at our store for a bridesmaid dress
We always go to the largest and closet measurement according to
the size chart provided by the dress companyWe always advise
that the customer choose the size with the understanding that
alterations may be necessaryWhen the dress
was tried on it was a
good fit in the waist and hip but the bust was large and needed to
be taken in; we arranged the apptfor her with our seamstress
Before the customer finished paying for her dress she became very
hostile and threatening toward me complaining about the cost of
the dress the bride chose and the cost of gas spent involvedI,
against my better judgment, took the cost of her alterations off her
balance that was dueShe took the dress with her and I thought
everything was fineShe then called three days later saying the
dress was too small and what were we going to do about it; mainly
refund her total expenseI told her we had done all that we could
and refused to respond to her threats so she wanted to speak to an
ownerShe accused me of lying when I said the Amrhein's owned
the business and were currently out of the countryThat was when
she said she would contact you and I advised her to do what she
felt she had to doI did not advise her about a bra or other
alterationsShe had a problem with paying that much for the dress
the bride chose
Call and make an appointment with *** to bring ring in and Amrhein's will replace the prongs at no cost