Amrikkos Tadka Lounge

The estimator was told by Mr*** to estimate the glass on the outside of the house plus the screened in porch When our cleaners began cleaning Mrs*** claimed we were to clean the glass railing inside the homeShe even went as far as to say she walked with estimator showing her what
needed to be completedThis is falseThe estimator only dealt with Mr***The approved estimate, by Mr***, did not reference cleaning of inside glass(Copy of estimate is on file)Mr*** did arrive toward the end of the project and showed Mrs*** and FISH’s operation manager the actual estimateMrs*** vehemently refused to acknowledge the rail glass was not included with the estimateOur cleaners offered to clean the disputed rail glass but she did not allow us to proceed.The cleaners fulfilled FISH’s obligation and were payed the full amount less taxA refund for the entire amount she paid was sent to the *** residence on October 26, via certified mailAs of November 3, 2016, we have not received confirmation of receipt

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...The business refunded more than I requested so I consider this matter closed In the future Fish may want to be honest in business dealings and avoid refunding payments
Regards,
* ***

FISH was requested to come and clean exterior glass outside onlyWhen we arrived the home owner requested we not only clean the outside glass but to come inside and clean specific windowsThe home owner has *** windows and requested we breakout selected windows and cleanBefore we moved forward
our cleaners were very specific in identifying additional costOur cleaners are professionals and know how to clean this type of glass.Please note that at the request of the home owner only a few pieces of glass were cleaned. When our cleaners finished the work the home owner was asked if the job met her requestShe said yes and wrote the check.As with any business, it is our responsibility to identify and acknowledge the"damage" claimed to have been caused by our companyThis allows us to address the concerns and move forward with resolutionWe were not allowed to validate the home owners claims and therefore we cannot offer resolution.