AMS Lawn Care

My name is Stephen H***, I am the General Manager of Sandbar Mexican grill in Chandler, AZI am writing in response to a complaint that I received recently from a customer by the name of Yani KulowThe complaint ID number is [redacted] I would like to apologize to this customer if they felt that they were treated unfairlyI have not been able to speak to the employee in question about the matter as he only works weekends and has had the last two offHowever, I have never received a complaint, nor have I ever had an issue with this particular employees treatment t***s an customer, everHe has a very difficult job of deciding when someone may be too intoxicated to enter or re-enter the building and often times people don't agree with the decisionif there is a disagreement with the customer, this employee has been instructed to always get the manager on duty involved to make the final callI'm not sure if this was the case on this night, but I will find outIf he was in any way rude or acting in a managerial role without notifying a manager of the situation, then there will be disciplinary actions and, certainly, and apology from him as wellAs far as the matter of the $refund for the Cabana depositThere is no deposit on the cabanasThat is not how we rent them outWhat we ask for on cabana reservations is an agreement that during the time that the customer spends in the cabana, they spend a minimum of $dollars and their tab all remain on one receiptThose are the only two requirementsSo, every dollar spent that night by this particular customer and their guests were for the direct purchase of food and beverage that they all receivedThey did not spend any money on product or services not renderedSince there was no deposit made, obviously I have to deny the request of a $refundThank you for taking the time to read our response

SANDBAR DOES NOT CARE ABOUT YOU!!! They have the worst management and employees I have ever seenOn Jan31, 2015, me and of my friends go to Sandbar to watch the *** fightWe each paid $to get in We put our name down for a table, but at the time all the tables were taken and would mostly likely be taken till the end of the fightOk, that’s fineWe are there for a few hours standing around watching the fight till it endedWe have still have not sat in a table yet and we are all getting hungryOnce the fight ended we went up to the hostess station where there was no hostess to be found for like mins We end up having to grab a security card to talk to someoneNow they are telling us that they are not serving the regular menu any moreThey are now only serving the bar menu with little appetizersWe are getting frustrated at this point because its at this point when they tell us we are on our own now for finding a tableWhat was the point of putting our name in and getting a little buzzer?
Well we find a table after about mins of just standing there waiting for a table to openWe all sit down and are ready to eatMy friends ask for a press to take there order to three different people and not one of them came back to take our orderWhen they have to ask for our table to be cleared because it still has dirty plates, food and drinks still on the tableIt was grossSomeone eventually cleans the table after multiple attempts of asking Still at this point we have not had someone take our orderI then go ask different people to find someone to take our order for the table This process took another minsFinally after asking numerous times we finally get someone to take our order on the bar menu Again we ask to have the table wiped down while we ordered5-10mins go by still no one has wiped down our tableBut they do however bring our checks for everythingWE HAVENT EVEN GOT OUR FOOD!!! It was at this point I ask for the managerA few minutes go by still no managerI stop another employee and ask for a managerWaited a couple minutes still no managerI then stop the first girl I asked and demanded that I speak with a managerShe then tells me he is busy in a meetingI don’t careI want to talk to a manager I have waited long enoughFinally I have a manger come out I tell him “Wow you are a hard man to get a hold of…” he then tells me he is busyThat just upset me moreYou customers should be a priority to youThey are the ones that keep you paycheck coming each monthHe said I was raising my voice and that if I don’t stop he was going to walk awayAgain, the manager does not careI tell him to look at the table and ask him would you eat here, with all this left over food on the table? He said no and said he would take care of it and started to walk awayI told him I wasn’t finishedI then told him that we received our check before we got our foodI said, “ What type of establishment are you trying to run here this is ridiculousApparently I raised my voice when I said this because then instead of being a manager who is supposed to be the problem solverHe just walk awayAre you kidding me? I have never been so disrespected by a manger beforeWhat type of manger just walks away from a problem in their restaurant? Why was this man hired in the first place?
Sandbar *** *** has the worst management and clueless employees I have ever seenMe and my friends have never been disrespected and have hand that horrible of serviceThis also seems like a health code problem to with how the constitute what is clean in their restaurantThis makes me wonder how everything is prepared in the back where they cook your foodBottom line as a manager of a restaurant you should not have to ask multiple times to talk to a manager and when you do decide to come out of your office, you don’t act like I am bothering youYou are the manager, my problems are your problems and you are supposed to be the problem solver and make things right How do you make things right by disrespecting your customers and walking away from the problems?
Sandbar *** *** has the most incompetent managers and has more employees that could not care less I don’t know how this place is in business if this is how they care about their customersIf this is how they run their other locationsI can see how their other location at *** *** *** went out of businessI used to be a long time customer of SandbarBut after this experience, Sandbar *** *** has not only lost me as a customer but my friends as wellI will make sure anyone I know never steps foot in Sandbar Why would you want to go to a business that does not even care about its customers and even disrespects them?
STAY AWAY FROM SANDBAR MEXICAN GRILL!!!

To whom it may concern,I received the following attachment from my party host. Who is also under the impression that perhaps due to error she was charged $300 deposit, and her food and drinks were charged in addition to that amount. Please see attached. We are requesting itemized receipt to confirm no error was made as we are under the impression we didn't receive any drinks or food for that amount.  All of our guests confirmed that they paid for their drinks separate aside from shots that I paid cash for.As for the Bouncer, I understand that he has a hard job and agree in the past he has always been professional. When I was informed that I wasn't alowed to reenter that wasn't the case. I wasn't offered to speak to the manager. After informing me he turned away and simply wasn't listening to anything else. I tried to explain even offered to pay for my misunderstanding of what I thought he instructed me to do without acknowledgement. Making it impossible to request a managers assistance. After the remaining guest's of my party came outside they try to talk to him aswell but he dismissed all of us and because I'm not the one to feed into something like this I instructed everyone not to worry and call it a night. We spend significant amout of money between all of us at my party, little more courtesy and consideration would have been appreciated. He propably just had off night, he is a nice guy. I simply think not everyone should be placed into same compartment. I felt offended at the time especially because I picked the venue for my party and never did I thought it would end the way it did. No further action is required regarding the bouncer matter, perhaps just to remind him that he is required to involve manager if there is a dispute he is involved in, may be helpful in the future. Thank you for your time and understanding.Sincerely,[redacted]

My name is Stephen H[redacted], I am the General Manager of Sandbar Mexican grill in Chandler, AZ. I am writing in response to a complaint that I received recently from a customer by the name of Yani Kulow. The complaint ID number is [redacted]. I would like to apologize to this customer if they felt that...

they were treated unfairly. I have not been able to speak to the employee in question about the matter as he only works weekends and has had the last two off. However, I have never received a complaint, nor have I ever had an issue with this particular employees treatment t[redacted]s an customer, ever. He has a very difficult job of deciding when someone may be too intoxicated to enter or re-enter the building and often times people don't agree with the decision. if there is a disagreement with the customer, this employee has been instructed to always get the manager on duty involved to make the final call. I'm not sure if this was the case on this night, but I will find out. If he was in any way rude or acting in a managerial role without notifying a manager of the situation, then there will be disciplinary actions and, certainly, and apology from him as well. As far as the matter of the $300 refund for the Cabana deposit. There is no deposit on the cabanas. That is not how we rent them out. What we ask for on cabana reservations is an agreement that during the time that the customer spends in the cabana, they spend a minimum of $300 dollars and their tab all remain on one receipt. Those are the only two requirements. So, every dollar spent that night by this particular customer and their guests were for the direct purchase of food and beverage that they all received. They did not spend any money on product or services not rendered. Since there was no deposit made, obviously I have to deny the request of a $300 refund. Thank you for taking the time to read our response.