Amsterdam Court Hotel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I was the [redacted] that you spoke with by phone on the morning of your check out and I would like to start by apologizing on behalf of myself and the guest service agent that attended to you at check in for making you feel as though you were being disregarded or “blown off.” During our phone call I attempted to assure you that I would investigate what occurred with your bed and compensate you appropriately when I arrived at the hotel later that morning, but I simply could not authorize or quantify an adjustment remotelyUnfortunately, my intentions apparently missed their mark and you left the hotel feeling that your concerns had been ignoredI am sorry and I promise you that we were and still are very concerned with your dissatisfactionI have called the phone number that you have on file and left a message asking to speak with you, but to date I have not received any word backPlease give me a call at your nearest convenience and I would be happy to offer a more personal apology as well as make the proper adjustments to your reservation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Guest never gave the hotel the opportunity to remedy the situation and decided to leave before a solution could be found. Upon first receipt of email guest was offered a discount for the inconveniences in which he/she declined as stated in her complaint. Guest was credited the first night for the...

inconveniences.

I was the [redacted] that you spoke with by phone on the morning of your check out and I would like to start by apologizing on behalf of myself and the guest service agent that attended to you at check in for making you feel as though you were being disregarded or “blown...

off.” 
During our phone call I attempted to assure you that I would investigate what occurred with your bed and compensate you appropriately when I arrived at the hotel later that morning, but I simply could not authorize or quantify an adjustment remotely. Unfortunately, my intentions apparently missed their mark and you left the hotel feeling that your concerns had been ignored. I am sorry and I promise you that we were and still are very concerned with your dissatisfaction. I have called the phone number that you have on file and left a message asking to speak with you, but to date I have not received any word back. Please give me a call at your nearest convenience and I would be happy to offer a more personal apology as well as make the proper adjustments to your reservation.

Review: My husband and I were guests of the hotel Amsterdam Court[redacted]) in room [redacted] with a reservation under my name: [Name removed] from February**-[redacted], 2015. Due to personal reasons, we were not able to check-in until the [redacted] of February[redacted].

Throughout our time there, we found issues such as a damp floor from water coming from the heater, the bathroom door not fully closing, and dust that caused my husband to use my inhaler because he had some trouble exhaling - this is a symptom of[redacted], an [redacted], however, he does not have[redacted]. So something in that room caused those symptoms for him. In the end, we decided all of this was tolerable and just wanted sleep after a long day.

During the night of February[redacted], however, we went to bed around [redacted] because we had a very early morning ride back home to [redacted]. We were woken up not even an hour later by loud banging and rattling from a man doing maintenance work. We could hear him going door to door yelling "maintenance" and entering these rooms all while singing and humming loudly. We had no idea if he was going to knock on our door or not and waited in silence and to be honest, felt very afraid. Furthermore, someone was going through the ice machine and for at least 5 minutes, it was very loud. This is in no way to create a comfortable and welcoming hotel environment. Because this continued for over an hour, and both of us could not fall asleep we were left with no choice, but to book a different hotel for a few hours of sleep, which cost us a lot of money, over $200. This other hotel was booked at [redacted] that same night. I have the [redacted] confirmation if need be.

We took our concern downstairs to the front desk where [Name of front desk person removed] was working at the time. While walking down the stairs, my husband also slipped on wet floor landing hardly on his back while carrying our suitcase. This left him in pain and in extreme frustration. [Front desk person] was nice enough to provide us the contact information for the general manager and manager , and [front desk person] apologized for the inconvenience caused by the hotel maintenance staff.

In addition, we mentioned to [front desk person] the noise made by maintenance. At the time, a maintenance employer was at the desk as well. [redacted] told us the only maintenance worker was at the desk, so the person upstairs probably was not maintenance. At this time, however, the maintenance employee at the desk confirmed someone was upstairs for room[redacted]. We were room[redacted], and this was affirmation that an employee of the hotel was creating this disturbance.

On[redacted], February[redacted], I posted a negative review of the hotel on [redacted] as to warn future customers of our subpar stay.

On[redacted], February[redacted], I emailed this formal complaint to the general manager and the manager requesting a full refund on my credit card for $218.55. The general manager responded with the following:

Dear [redacted] [Name redacted],

Thank you for your email. Please accept my apology for the challenges in which you experienced with your recent stay at our hotel. I have followed up with our engineering team with regards to the disturbance our employee seems to have caused [redacted].

We understand that there are times in which a guest may not be satisfied with their stay or their accommodations, we always try to compensate our guests in some way to ensure that they feel taken care of so they do not feel the need vent their frustration on the on line forums. Unfortunately you chose to provide negative feedback on [redacted] before giving us an opportunity to speak with you or investigate the situation.

I can invite you back for a future stay at a discounted rate, as you stated you stay often in[redacted]. I would like for you to experience our hotel as so many of our guests have.

Please let me know if you would like to take me up on this offer.

Thank you again for informing us of your stay, and I look forward to hearing back.

Sincerely,

[Name removed]

General Manager

Upon which I responded with: [redacted] [Name removed of general manager],

I believe I have the right to review whatever place I wish, whether it is a hotel, restaurant or other form of service as the freedom of free speech protects me from this. It is not a reasonable reason for why I am not eligible for a refund.

I will be staying at the new hotel we booked that night from now on. In the summer, I will be moving into the city for medical school. Therefore, I do not want nor need your discount.

I would like to speak to someone about a refund.

Best,

[Name removed]

And to this email, I did not get a response from the general manager so I sent a follow-up email on[redacted], February[redacted] [Name of general manager removed],

I would like to speak to someone regarding a refund for the situation below.

Best,

[Name removed]

There is still no response to my last two emails to [redacted] [Name of general manager removed] (or Amsterdam Court Management)Desired Settlement: Please consider this as a formal complaint against Amsterdam Court [redacted], and a request for a full credit card refund of $218.55 of our stay in that hotel.

Business

Response:

Guest never gave the hotel the opportunity to remedy the situation and decided to leave before a solution could be found. Upon first receipt of email guest was offered a discount for the inconveniences in which he/she declined as stated in her complaint. Guest was credited the first night for the inconveniences.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From October **-October [redacted] 2015 I chaperoned a trip of 41 high school students to NYC. We stayed at The Amsterdam Court Hotel for four days and three nights. The night before we left I was charged the sum of $243.33 by the hotel. This was almost all of my money. I called the hotel immediately and they told me that the charge was authorized by a man by the name of Mike T[redacted]- someone I did not know at all. They told me they would look into it and call me back. Meanwhile, I felt it necessary to put a hold on my card. In the morning I got a call from the hotel as we were heading to the city and they told me they would refund me right away when I arrived. When I got there they said by the end of the day it should be back in my account. However, it was not. Throughout the course of my trip multiple times I was told that the money would be refunded. I was told they faxed my bank, and when I communicated with my bank via phone, they had not received the fax. This was extremely stressful and was very difficult for me to deal with as a chaperone on a trip, as it left me unable to pay for unexpected emergencies and food.

At one point I asked them if they could just refund me in cash being that the money was not in my account so I could at least go to a bank and get it out of my account even though my card was blocked. I was told they "just did not do that". This left me powerless and made for a very nerve wracking trip.

Ultimately my money was put back into my account 72 hours later, on the [redacted] of October, after I returned home. I wrote a letter in the form of an email to the hotel when I returned home, and did receive any response back. I also left a review on Trip Advisor, and their response was unsatisfying.

I just wanted to make sure it was known. My major concern is the fact that this business made a huge mistake with someone else's money, and did not promptly deal with it. They did not try to make it easier for me, and this was truly disheartening.

Thank you so much for your time.

Review: We stayed at the hotel on September 29th in a reserved Queen size bedroom. The bed in the room was 52 1/2" wide. We spoke to the [redacted] twice upon check-in to say that it was a full bed, not a queen, and were blown off both times with the statement that they "know their hotel." In no way was this a Queen (60" wide) bed. I was awake all night because we could barely roll over. On top of that, the AC didn't work, maintenance was vacuuming outside our door at midnight and while they said they had internet, they outsource it to a 1-800 # company that we couldn't get to work after numerous phone calls. Also, the outlets in this room looked to be normal size but when you put a plug in them, it would fall right out again. It was a miserable experience, but the main issue was their blatant misrepresentation of the bed size. A queen bed size is not a subjective decision.Desired Settlement: We would like to be reimbursed. The reservation was under Andrew Yex but with my contact information.

Business

Response:

I was the [redacted] that you spoke with by phone on the morning of your check out and I would like to start by apologizing on behalf of myself and the guest service agent that attended to you at check in for making you feel as though you were being disregarded or “blown off.”

During our phone call I attempted to assure you that I would investigate what occurred with your bed and compensate you appropriately when I arrived at the hotel later that morning, but I simply could not authorize or quantify an adjustment remotely. Unfortunately, my intentions apparently missed their mark and you left the hotel feeling that your concerns had been ignored. I am sorry and I promise you that we were and still are very concerned with your dissatisfaction. I have called the phone number that you have on file and left a message asking to speak with you, but to date I have not received any word back. Please give me a call at your nearest convenience and I would be happy to offer a more personal apology as well as make the proper adjustments to your reservation.