Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I felt happy when JohnEagle Acura called me upon seeing complaint in Revdex.com, and they honestly agreed that they over charged me for storage and willing to return storage fee.And they also agreed that statefarm estimator gave an estimation of hours of labor for removing, buying new carpets and installing it, and they agreed they didn't buy and install carpet but still charged hours of laborI asked again why you charged hours then they said just because estimator gave hours, we are charging you hours, didn't make any sense to mePlease see the images of my car when I took it from johneagle to other service centre, and all those parts are lose and car was towed with those lose parts hanging around and other service centre again charged me hours of labor charges and on top of it, they mentioned that some of the clips and screws were missing so they charged me extra for thatUpon my request, the other service centre reduced labor hours to hours for getting missing clips, screws, installing carpets and fixing all the seatsOverall,hours got over charged and I am looking for that refund from JohnEagle acura Regards,
I am sorry you have had a negative experience with our service departmentI want to let you know that we take great pride in our service department to give the best possible customer service at the best possible valueWe service anywhere between 60-cars a day and have a pretty good track record with taking great care of our customersWe are human and do make mistakesWe are not here to take advantage of anyone I will have to say that it looks like your service visit did not go as well as it should haveI would like to explain where we went wrongAcura improved the [redacted] model year by upgrading the transmission from a six speed to a nine speedThis upgrade created a change in the maintenance of that transmissionThe older speed transmission was to be serviced at the 30k mile interval at a cost of $The nine speed transmission is scheduled to be changed at a 40k mile intervalThis speed transmission service is $just by itself as the fluid more expensive and the procedure to change is more detailedWe have an appointment center that gives basic quotes but are not geared for final quotation on services to be doneThis final quotation happens when the vehicle gets to the dealer and the advisor goes over the history and discusses what is the best for the vehicleWe also have prices on our [redacted] but there is a disclaimer that the price may vary based on model and to see the advisor for detailsWhen your husband dropped off the vehicle the advisor advised about the difference in transmission services and he approved the work to be done that was due at the 30kAt that time we quoted the service less the $for the trans service that was not applicable for your modelWhen our paperwork was finished the advisor did not subtract the $from the bill as she was supposed toWe did fall short on our paperwork and our communication and the car wash as well (which either did not get done or was poor quality).I understand that you reached out to my manager Mario and he stated he would either refund or leave a credit for the $that was over charged and also offered a full detail for your frustration with the service and the carwashThe 30k mile service that you did receive included the following.Free oil and filter change Rotate and balance all tiresFuel system service Replace A/C pollen filter Replace engine air filter Replace wiper insertsVarious lube and checks at the 30k interval ( I can provide a detailed list if needed) With hindsight being 20/we certainly should have done a better job with our procedures and communication and for that I am sorryWe can send you a check for the $that was overcharged if you do not wish to do business with us anymoreIf you do want to give us another chance instead of a $refund I would like to offer a $credit towards your next service and the full detail as well for your vehiclePlease let me know how you would like to proceedWe value your business and your feedback helps us to continually improve ourselvesRegards, Derek B [redacted] Fixed Operations Director John Eagle Acura###-###-#### direct###-###-#### fax
Mr*** We have sent out a check for $dollars, which covers the cost of storageyou and *** (The Service Manager) have agreed on everything elseif you have any further questions, Please don't hesitate to contact us at 281-589-0600. Thank you,Diana N***Client
Relations Manager
Hello Mr, *** We deeply apologize for this frustrating situationBut unfortunately since you didn’t give us a chance to take a look at the old tires and purchased new tires elsewhere, the situation is out of our hands, and we will not be able to reimburse
you, for the tires or the alignmentif you have any further questions please feel free to contact meor email me at *** Diana N***Client Relations Manager John Eagle Acura281-589-
Dear Ms. [redacted],
We deeply
apologize for this difficult situation. We have offered to repair any imperfections
that were outstanding from your [redacted] claim. We simply asked for the vehicle
to be brought back to our Collision...
Center or a Collison Center of your choice.
You chose [redacted] to fix the vehicle, which we have been waiting
several weeks for them to send us an itemized estimate of the cost of repairs
that need to be done. The faster we hear back from [redacted] the
faster we can resolve this issue. We hope to hear from [redacted]
soon, so we can rectify this situation. Diana [redacted]Client Relations Director John Eagle Acura2815890600
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]This reply is ridiculous but not unexpected the way the dealership appears to be run. They have still not addressed why they marked everything fine in May then bad a month later. I tried repeatedly to give them a chance but service manager wouldn't call me and still haven't heard from the general manager despite multiple requests. Their response is they didn't have a chance but wouldn't call me to make an appointment. That is very self serving. Whomever replies this time might want to get their facts together first. On Saturdsy I said I wanted to bring car in Wednesday. I emailed again on Monday and Tuesday. What do I have to do to "give them a chance"? Try again and get it right this time.
Regards,
I am sorry you have had a negative experience with our service department. I want to let you know that we take great pride in our service department to give the best possible customer service at the best possible value. We service anywhere between 60-80 cars a day and have a pretty good track...
record with taking great care of our customers. We are human and do make mistakes. We are not here to take advantage of anyone. I will have to say that it looks like your service visit did not go as well as it should have. I would like to explain where we went wrong. Acura improved the [redacted] model year by upgrading the transmission from a six speed to a nine speed. This upgrade created a change in the maintenance of that transmission. The older 6 speed transmission was to be serviced at the 30k mile interval at a cost of $65.00. The nine speed transmission is scheduled to be changed at a 40k mile interval. This 9 speed transmission service is $369.00 just by itself as the fluid more expensive and the procedure to change is more detailed. We have an appointment center that gives basic quotes but are not geared for final quotation on services to be done. This final quotation happens when the vehicle gets to the dealer and the advisor goes over the history and discusses what is the best for the vehicle. We also have prices on our [redacted] but there is a disclaimer that the price may vary based on model and to see the advisor for details. When your husband dropped off the vehicle the advisor advised about the difference in transmission services and he approved the work to be done that was due at the 30k. At that time we quoted the service less the $65.00 for the trans service that was not applicable for your model. When our paperwork was finished the advisor did not subtract the $65.00 from the bill as she was supposed to. We did fall short on our paperwork and our communication and the car wash as well (which either did not get done or was poor quality).I understand that you reached out to my manager Mario and he stated he would either refund or leave a credit for the $65.00 that was over charged and also offered a full detail for your frustration with the service and the carwash. The 30k mile service that you did receive included the following.Free oil and filter change Rotate and balance all 4 tiresFuel system service Replace A/C pollen filter Replace engine air filter Replace wiper insertsVarious lube and checks at the 30k interval ( I can provide a detailed list if needed) With hindsight being 20/20 we certainly should have done a better job with our procedures and communication and for that I am sorry. We can send you a check for the $65.00 that was overcharged if you do not wish to do business with us anymore. If you do want to give us another chance instead of a $65.00 refund I would like to offer a $100.00 credit towards your next service and the full detail as well for your vehicle. Please let me know how you would like to proceed. We value your business and your feedback helps us to continually improve ourselves. Regards, Derek B[redacted]Fixed Operations Director John Eagle Acura###-###-#### direct###-###-#### fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. I felt happy when JohnEagle Acura called me upon seeing complaint in Revdex.com, and they honestly agreed that they over charged me for storage and willing to return storage fee.And they also agreed that statefarm estimator gave an estimation of 8 hours of labor for removing, buying new carpets and installing it, and they agreed they didn't buy and install carpet but still charged 8 hours of labor. I asked again why you charged 8 hours then they said just because estimator gave 8 hours, we are charging you 8 hours, didn't make any sense to mePlease see the images of my car when I took it from johneagle to other service centre, and all those parts are lose and car was towed with those lose parts hanging around and other service centre again charged me 8 hours of labor charges and on top of it, they mentioned that some of the clips and screws were missing so they charged me extra for that... Upon my request, the other service centre reduced labor hours to 6 hours for getting missing clips, screws, installing carpets and fixing all the seatsOverall,6 hours got over charged and I am looking for that refund from JohnEagle acura
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I felt happy when JohnEagle Acura called me upon seeing complaint in Revdex.com, and they honestly agreed that they over charged me for storage and willing to return storage fee.And they also agreed that statefarm estimator gave an estimation of hours of labor for removing, buying new carpets and installing it, and they agreed they didn't buy and install carpet but still charged hours of laborI asked again why you charged hours then they said just because estimator gave hours, we are charging you hours, didn't make any sense to mePlease see the images of my car when I took it from johneagle to other service centre, and all those parts are lose and car was towed with those lose parts hanging around and other service centre again charged me hours of labor charges and on top of it, they mentioned that some of the clips and screws were missing so they charged me extra for thatUpon my request, the other service centre reduced labor hours to hours for getting missing clips, screws, installing carpets and fixing all the seatsOverall,hours got over charged and I am looking for that refund from JohnEagle acura Regards,
I am sorry you have had a negative experience with our service departmentI want to let you know that we take great pride in our service department to give the best possible customer service at the best possible valueWe service anywhere between 60-cars a day and have a pretty good track record with taking great care of our customersWe are human and do make mistakesWe are not here to take advantage of anyone I will have to say that it looks like your service visit did not go as well as it should haveI would like to explain where we went wrongAcura improved the [redacted] model year by upgrading the transmission from a six speed to a nine speedThis upgrade created a change in the maintenance of that transmissionThe older speed transmission was to be serviced at the 30k mile interval at a cost of $The nine speed transmission is scheduled to be changed at a 40k mile intervalThis speed transmission service is $just by itself as the fluid more expensive and the procedure to change is more detailedWe have an appointment center that gives basic quotes but are not geared for final quotation on services to be doneThis final quotation happens when the vehicle gets to the dealer and the advisor goes over the history and discusses what is the best for the vehicleWe also have prices on our [redacted] but there is a disclaimer that the price may vary based on model and to see the advisor for detailsWhen your husband dropped off the vehicle the advisor advised about the difference in transmission services and he approved the work to be done that was due at the 30kAt that time we quoted the service less the $for the trans service that was not applicable for your modelWhen our paperwork was finished the advisor did not subtract the $from the bill as she was supposed toWe did fall short on our paperwork and our communication and the car wash as well (which either did not get done or was poor quality).I understand that you reached out to my manager Mario and he stated he would either refund or leave a credit for the $that was over charged and also offered a full detail for your frustration with the service and the carwashThe 30k mile service that you did receive included the following.Free oil and filter change Rotate and balance all tiresFuel system service Replace A/C pollen filter Replace engine air filter Replace wiper insertsVarious lube and checks at the 30k interval ( I can provide a detailed list if needed) With hindsight being 20/we certainly should have done a better job with our procedures and communication and for that I am sorryWe can send you a check for the $that was overcharged if you do not wish to do business with us anymoreIf you do want to give us another chance instead of a $refund I would like to offer a $credit towards your next service and the full detail as well for your vehiclePlease let me know how you would like to proceedWe value your business and your feedback helps us to continually improve ourselvesRegards, Derek B [redacted] Fixed Operations Director John Eagle Acura###-###-#### direct###-###-#### fax
Mr*** We have sent out a check for $dollars, which covers the cost of storageyou and *** (The Service Manager) have agreed on everything elseif you have any further questions, Please don't hesitate to contact us at 281-589-0600. Thank you,Diana N***Client
Relations Manager
Hello Mr, *** We deeply apologize for this frustrating situationBut unfortunately since you didn’t give us a chance to take a look at the old tires and purchased new tires elsewhere, the situation is out of our hands, and we will not be able to reimburse
you, for the tires or the alignmentif you have any further questions please feel free to contact meor email me at *** Diana N***Client Relations Manager John Eagle Acura281-589-
Dear Ms. [redacted],
We deeply
apologize for this difficult situation. We have offered to repair any imperfections
that were outstanding from your [redacted] claim. We simply asked for the vehicle
to be brought back to our Collision...
Center or a Collison Center of your choice.
You chose [redacted] to fix the vehicle, which we have been waiting
several weeks for them to send us an itemized estimate of the cost of repairs
that need to be done. The faster we hear back from [redacted] the
faster we can resolve this issue. We hope to hear from [redacted]
soon, so we can rectify this situation. Diana [redacted]Client Relations Director John Eagle Acura2815890600
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]This reply is ridiculous but not unexpected the way the dealership appears to be run. They have still not addressed why they marked everything fine in May then bad a month later. I tried repeatedly to give them a chance but service manager wouldn't call me and still haven't heard from the general manager despite multiple requests. Their response is they didn't have a chance but wouldn't call me to make an appointment. That is very self serving. Whomever replies this time might want to get their facts together first. On Saturdsy I said I wanted to bring car in Wednesday. I emailed again on Monday and Tuesday. What do I have to do to "give them a chance"? Try again and get it right this time.
Regards,
I am sorry you have had a negative experience with our service department. I want to let you know that we take great pride in our service department to give the best possible customer service at the best possible value. We service anywhere between 60-80 cars a day and have a pretty good track...
record with taking great care of our customers. We are human and do make mistakes. We are not here to take advantage of anyone. I will have to say that it looks like your service visit did not go as well as it should have. I would like to explain where we went wrong. Acura improved the [redacted] model year by upgrading the transmission from a six speed to a nine speed. This upgrade created a change in the maintenance of that transmission. The older 6 speed transmission was to be serviced at the 30k mile interval at a cost of $65.00. The nine speed transmission is scheduled to be changed at a 40k mile interval. This 9 speed transmission service is $369.00 just by itself as the fluid more expensive and the procedure to change is more detailed. We have an appointment center that gives basic quotes but are not geared for final quotation on services to be done. This final quotation happens when the vehicle gets to the dealer and the advisor goes over the history and discusses what is the best for the vehicle. We also have prices on our [redacted] but there is a disclaimer that the price may vary based on model and to see the advisor for details. When your husband dropped off the vehicle the advisor advised about the difference in transmission services and he approved the work to be done that was due at the 30k. At that time we quoted the service less the $65.00 for the trans service that was not applicable for your model. When our paperwork was finished the advisor did not subtract the $65.00 from the bill as she was supposed to. We did fall short on our paperwork and our communication and the car wash as well (which either did not get done or was poor quality).I understand that you reached out to my manager Mario and he stated he would either refund or leave a credit for the $65.00 that was over charged and also offered a full detail for your frustration with the service and the carwash. The 30k mile service that you did receive included the following.Free oil and filter change Rotate and balance all 4 tiresFuel system service Replace A/C pollen filter Replace engine air filter Replace wiper insertsVarious lube and checks at the 30k interval ( I can provide a detailed list if needed) With hindsight being 20/20 we certainly should have done a better job with our procedures and communication and for that I am sorry. We can send you a check for the $65.00 that was overcharged if you do not wish to do business with us anymore. If you do want to give us another chance instead of a $65.00 refund I would like to offer a $100.00 credit towards your next service and the full detail as well for your vehicle. Please let me know how you would like to proceed. We value your business and your feedback helps us to continually improve ourselves. Regards, Derek B[redacted]Fixed Operations Director John Eagle Acura###-###-#### direct###-###-#### fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. I felt happy when JohnEagle Acura called me upon seeing complaint in Revdex.com, and they honestly agreed that they over charged me for storage and willing to return storage fee.And they also agreed that statefarm estimator gave an estimation of 8 hours of labor for removing, buying new carpets and installing it, and they agreed they didn't buy and install carpet but still charged 8 hours of labor. I asked again why you charged 8 hours then they said just because estimator gave 8 hours, we are charging you 8 hours, didn't make any sense to mePlease see the images of my car when I took it from johneagle to other service centre, and all those parts are lose and car was towed with those lose parts hanging around and other service centre again charged me 8 hours of labor charges and on top of it, they mentioned that some of the clips and screws were missing so they charged me extra for that... Upon my request, the other service centre reduced labor hours to 6 hours for getting missing clips, screws, installing carpets and fixing all the seatsOverall,6 hours got over charged and I am looking for that refund from JohnEagle acura
Regards,