Dear Revdex.com, Response to [redacted] complaint: On 4/05/2011, [redacted] purchased a Daewoo front load washer and matching dryer from Amundson Appliance On 4/19/11, Amundson Appliance delivered and installed the washer and dryer On 6/17/14, [redacted] called for a service tech to come to her home to look at her Daewoo washer because an OE fault symbol is coming up on the LED screen The washer would not finish spinning out the clothes or drain the water Amundson Appliance discussed with [redacted] that the washer is no long under the manufacturer’s warranty On 6/23/14, Amundson’s Appliance service tech went to ***’s home to run diagnostics to find what was causing the issue The pump had failed Amundson Appliance ordered the pump On 6/30/14, Amundson’s Appliance service tech went back to ***’s house to install the new Daewoo re-designed pump The service tech informed [redacted] of the new design After installing the pump, we unfortunately cracked the panel The service tech informed [redacted] that Amundson Appliance will order a replacement panel On 7/1/14, Amundson’s ordered the panel On 7/2/14, [redacted] called to report that the washer is making a loud noise At this time, Amundson Appliance informed [redacted] that the panel is on back order On 7/9/14, Amundson’s Appliance service tech returned to [redacted] ’s house to find the source of the noise The service tech was there for minutes running the washer through several cycles with no abnoises detected The washer is performing as designed [redacted] informed the service tech that it is louder than before The service tech explained again that Daewoo redesigned the pump The old pump is no longer made On 7/15/15, [redacted] called to report that the washer is louder and thinks it is due to a faulty pump Amundson Appliance informed [redacted] that all of the service tech notes show the Daewoo washer is operating as designed with no abnoises [redacted] told Amundson Appliance, “don’t use your FBI tactics on me” and ended the phone call On 7/17/15, Amundson Appliance called [redacted] to inform her that we will order another Daewoo washer pump and the washer console panel is still on back order On 7/25/15, Amundson Appliance sent a different service tech to ***’s house to replace the Daewoo pump The service tech verified operation of the Daewoo washer that is operating as designed On 7/28/15, [redacted] called Amundson Appliance to report the washer is loud Amundson Appliance explained again that Daewoo redesigned the pump and it is operating as designed [redacted] then proceeded to say, “I want my new part now, I want my new part now, I want my new part now.” ***, (Amundson’s employee) asked the customer to stop [redacted] continued with, I want my new part now, I want my new part now [redacted] informed the customer if she did not stop repeating herself, she will hang up [redacted] continued to repeat, “I want my new part now, I want my new part now.” [redacted] hung up [redacted] called back She spoke to [redacted] (another Amundson Employee) [redacted] listened to ***’s concerns and informed her that the washer is operating as designed [redacted] informed the customer that we are at an impasse [redacted] hung up [redacted] did call once a month to check on the status of the washer console panel The panel is still on back order with DaeWoo Amundson Appliance has a service bill for $which has not been charged to [redacted] for the service performed on the washer or for the new pump As of today, 2/20/15, the console panel is still on back order Daewoo has not been able to supply the part to replace the panel that was damaged Sincerely, [redacted] Amundson Appliance Store Mgr – Chippewa Falls
Dear Revdex.com, Response to [redacted] complaint: On 4/05/2011, [redacted] purchased a Daewoo front load washer and matching dryer from Amundson Appliance On 4/19/11, Amundson Appliance delivered and installed the washer and dryer On 6/17/14, [redacted] called for a service tech to come to her home to look at her Daewoo washer because an OE fault symbol is coming up on the LED screen The washer would not finish spinning out the clothes or drain the water Amundson Appliance discussed with [redacted] that the washer is no long under the manufacturer’s warranty On 6/23/14, Amundson’s Appliance service tech went to ***’s home to run diagnostics to find what was causing the issue The pump had failed Amundson Appliance ordered the pump On 6/30/14, Amundson’s Appliance service tech went back to ***’s house to install the new Daewoo re-designed pump The service tech informed [redacted] of the new design After installing the pump, we unfortunately cracked the panel The service tech informed [redacted] that Amundson Appliance will order a replacement panel On 7/1/14, Amundson’s ordered the panel On 7/2/14, [redacted] called to report that the washer is making a loud noise At this time, Amundson Appliance informed [redacted] that the panel is on back order On 7/9/14, Amundson’s Appliance service tech returned to [redacted] ’s house to find the source of the noise The service tech was there for minutes running the washer through several cycles with no abnoises detected The washer is performing as designed [redacted] informed the service tech that it is louder than before The service tech explained again that Daewoo redesigned the pump The old pump is no longer made On 7/15/15, [redacted] called to report that the washer is louder and thinks it is due to a faulty pump Amundson Appliance informed [redacted] that all of the service tech notes show the Daewoo washer is operating as designed with no abnoises [redacted] told Amundson Appliance, “don’t use your FBI tactics on me” and ended the phone call On 7/17/15, Amundson Appliance called [redacted] to inform her that we will order another Daewoo washer pump and the washer console panel is still on back order On 7/25/15, Amundson Appliance sent a different service tech to ***’s house to replace the Daewoo pump The service tech verified operation of the Daewoo washer that is operating as designed On 7/28/15, [redacted] called Amundson Appliance to report the washer is loud Amundson Appliance explained again that Daewoo redesigned the pump and it is operating as designed [redacted] then proceeded to say, “I want my new part now, I want my new part now, I want my new part now.” ***, (Amundson’s employee) asked the customer to stop [redacted] continued with, I want my new part now, I want my new part now [redacted] informed the customer if she did not stop repeating herself, she will hang up [redacted] continued to repeat, “I want my new part now, I want my new part now.” [redacted] hung up [redacted] called back She spoke to [redacted] (another Amundson Employee) [redacted] listened to ***’s concerns and informed her that the washer is operating as designed [redacted] informed the customer that we are at an impasse [redacted] hung up [redacted] did call once a month to check on the status of the washer console panel The panel is still on back order with DaeWoo Amundson Appliance has a service bill for $which has not been charged to [redacted] for the service performed on the washer or for the new pump As of today, 2/20/15, the console panel is still on back order Daewoo has not been able to supply the part to replace the panel that was damaged Sincerely, [redacted] Amundson Appliance Store Mgr – Chippewa Falls