Amurcon Realty

I was a resident at Mallard CoveThe apartment I just moved out from was building Apt Due to closing on my house I had to terminate my lease earlyI gave written notice that I wanted to be present during the final walk through of the ApartmentThis walk through took place on January 29th at 11:30amTwo maintenance employees arrived and conducted the walk through and found the condition of the unit to be good with no damageI know this as I received the receipt of the walk through and the bill in the mail dated for February 8th, signed by the property Manager LizI turned my keys into the box at Mallard Cove on January 31st around 8pmI was contacted by Liz on February 10th, at 1:51pm and was told that I would have to pay for the carpet to be replaced, as well as some vinyl flooring in one of the bathroomsThis came as a huge surprise to me as the walk trough had already been conducted and I was not informed then of any of these issuesWhen I asked Liz about the employee who did the walk through she stated that he no longer worked at Mallard Cove (I'm sure he was employed on the day he did my walk through)Liz then informed me that she did a walk through that day on February 10th, however I was not present nor was I contacted about any additional walk throughI also had not had possession of the keys for daysLiz then told me should would have to talk to Valerie R*** I have since called Valerie over the past couple of days with no responseI would like to resolve this issue as soon as possible

Review: I previously filed a complaint with Revdex.com, with regards to[redacted] and since the[redacted] of the complex bold faced lied to Revdex.com I am now submitting to the people who are over [redacted] and am willing to give my receipts and information to her boss now that I have his number and address in hopes of getting the money owed to me and also allow information to be given to the owners of the property in hopes they will stop the illegal happenings of this property due to the apt complex [redacted] lying and turning in false papers and turning a blind eye to what is going on. [redacted] submitted that I "paid" 411.00 in security deposit when in fact I have a receipts in my hands for 500.00 [redacted] knows fully well she had the keys to my apt in her hands on May 28th 2013. I do have witnesses to this [redacted] would not allow me to sign by my name when I turned the keys in saying she would...[redacted] submitted that I had a so called walk through on June 6th which never happen I never did a walk through when I turned the keys in [redacted] had me sign my name and that was the last I heard from [redacted] or [redacted] until I filed a complaint with Revdex.com they called demanding I drop the complaint. [redacted] and [redacted] went to a tenant on spring hill property and seek out my husband's phone number from a [redacted] (F-13)called my husband phone to ask that we drop the complaint. my new landlord is willing to also provide papers againest [redacted] and [redacted] stating I have been in my current place at [redacted] since may 24th one day after signing papers with her (being because [redacted] had a attitude towards the lady when she called to verify my rent history.. there were people with me when I turned the keys in so I am willing to get a lie detector test and I am also willing to get affidavtes and if need be. My lease was up May 29th I did not sign for another year I gave a notice and I was out before the end with keys turned in may 28th.Desired Settlement: I want the money I am entitled to with the correct amount and not the 31.00 given due to [redacted] submitting false papers to Richmond Amurcon Realty.

Business

Response:

Dear [redacted]:

I am in receipt of your letter on August 22, 2013 concerning our Springhill Village property and [redacted].

First, I would like to call your attention to a letter sent to our [redacted], from the Revdex.com [redacted] stating that they were satisfied with our efforts to resolve the issues and "Revdex.com had decided to close the complaint and not pursue it further." [redacted] However to explain what we understood is the underlying issues are deductions from [redacted] security deposit. [redacted] did pay a $497.00 security deposit [redacted] Upon move out, [redacted] was reimbursed $[redacted] It was noted that after [redacted] complained, a mistake had been made in our accounting of her deposit that being; her deposit was listed in our new software as $411.00 which in fact it was $497.00. We then remitted to [redacted] a check for [redacted] which she cashed on July 20, 2013 [redacted] gave us a notice of vacate on May 20, 2013 and stated "I will vacate on June 19, 2013"

[redacted] Therefore, we agreed to charge her rent based on her notice

until June 19th . Her rent was $600.00 per month or $20.00 per day times 19 days is $380.00 for June 1

June 19th . Her deposit was $497.00. We paid her two payments of returned deposits: one for [redacted] Therefore:

[redacted] (original security deposit) -** (Refund paid to her) [redacted] (Refund paid to her) $[redacted] (her rent for 19 days in June)

I realize she did not live in the apartment after May 28th , 2013, but she had agreed to extend her occupancy of the apartment until June 19th by her "notice to vacant". Therefore, she should pay rent.

To the best of our knowledge, we have met our obligation under the [redacted].

I trust this will satisfy your investigation.

Sincerely,

I was a resident at Mallard Cove. The apartment I just moved out from was building 4024 Apt 104. Due to closing on my house I had to terminate my lease early. I gave written notice that I wanted to be present during the final walk through of the Apartment. This walk through took place on January 29th at 11:30am. Two maintenance employees arrived and conducted the walk through and found the condition of the unit to be good with no damage. I know this as I received the receipt of the walk through and the bill in the mail dated for February 8th, 2016 signed by the property Manager Liz. I turned my keys into the box at Mallard Cove on January 31st around 8pm. I was contacted by Liz on February 10th, 2016 at 1:51pm and was told that I would have to pay for the carpet to be replaced, as well as some vinyl flooring in one of the bathrooms. This came as a huge surprise to me as the walk trough had already been conducted and I was not informed then of any of these issues. When I asked Liz about the employee who did the walk through she stated that he no longer worked at Mallard Cove (I'm sure he was employed on the day he did my walk through). Liz then informed me that she did a walk through that day on February 10th, however I was not present nor was I contacted about any additional walk through. I also had not had possession of the keys for 10 days. Liz then told me should would have to talk to Valerie R[redacted] . I have since called Valerie over the past couple of days with no response. I would like to resolve this issue as soon as possible.