Amusement Supply Company

This was truly an unfortunate situation for everyone involved. It was very clearly a shipping catastrophe and the customer and I had discussed that on several occasions. When the customer received the package, he took pictures of the damage and contacted UPS.They did talk with him then
and even went and picked up the unit from his location and returned it to us. The item is a sewing machine that’s base is cast iron. Yes, they broke cast iron. Although it had been shipped successfully with no damage several times, this last time damage occurred that made the unit inoperable. We had tried getting it repaired for him, but that was not possible either.I had insured this item with UPS and attempted filing claims with them multiple times. They never sent anyone to my site to look at it, they just sent someone to the customers place. I didn’t receive any information from that, but perhaps that was only a pick up.Part of the reason why they would not process the claim successfully is that we did not have a picture of the shipping label for when I had sent it to him. They had picked it up so shipping label had changed. Given that we are not a shipping company and that we use common carriers like UPS, we have stated in our terms and conditions that we are not responsible for any damage that occurs in shipping. Attached are those terms. However, given the time frame involved, we have decided that we are going to send Mr*** the requested amount of $immediately.Again, very unfortunate situation for everyone.*** ***Amusement Supply Co.***
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