An Enchanted Florist

Dear Mr [redacted] We apologize for any inconvenience you may have experienced on your recent visit to our dealershipIn today's market, transparency is a key factor in customer satisfactionWe make every effort to insure our vehicle's are listed correctly and factually represented onlineAlso, when a customer is driving from a distance to view our vehicles, our sales consultants are required to drive, inspect, and offer an opinion about the vehicleWe do this to insure there are no surprises when the customer arrives to view the vehicleThe particular vehicle you inquired about had multiple photos online and the sales consultant presented you even more photosThe sales consultant, ***, also discussed the tires and even ordered a new set for the vehicleAgain, we apologize for not meeting your expectations and will use the feedback you provided to improve our customer experience going forward

Walt Massey Chevrolet Buick GMC is working very hard to remedy this situationOur General Manager, [redacted] , has been in contact with Mr [redacted] about the situationMr [redacted] has been in contact as well as referred Mr [redacted] to our warranty provider, OSI, for help in fixing the situationWalt Massey Chevrolet Buick GMC takes these claims very serious and will do whatever we can to fix the situation

Dear Mr*** * *** We apologize for any inconvenience you may have experienced on your recent visit to our dealershipIn today's market, transparency is a key factor in customer satisfactionWe make every effort to insure our vehicle's are listed correctly and
factually represented onlineAlso, when a customer is driving from a distance to view our vehicles, our sales consultants are required to drive, inspect, and offer an opinion about the vehicleWe do this to insure there are no surprises when the customer arrives to view the vehicleThe particular vehicle you inquired about had multiple photos online and the sales consultant presented you even more photosThe sales consultant, ***, also discussed the tires and even ordered a new set for the vehicleAgain, we apologize for not meeting your expectations and will use the feedback you provided to improve our customer experience going forward

Smith's Auto Sate of Rimersburg, LLC Reigel School Road Rimersburg, PA Revdex.com Holiday Drive, Suite Pittsburgh, PA October 13, ID:#*** Dear *** ***: This is in response made by *** and *** *** about the Pontiac Torrent purchased on
August 14, Enclosed you will find a copy of the bill of salePurchase price of the vehicle was $10,Total cost with license, warranty and GAP insurance was $14,Mrs*** did call right away with the problemWhen this happens we do not turn it into the warranty companyThis is something that should have been fixed before they bought their carWe did take care of all cost for the repairsEnclosed are the work orders and part slips of the work that was performed on their vehicleAs far as call backs, our mechanic said he called and left a message saying that the vehicle was doneI cannot say for sure that he didWe were not able to provide a loaner car due to not having one availableIn closing, we do try to make ALL of our customers happyWe are not sending her a bill because we did say that we would take care of all expensesIt appears that we haven't done enough for themSome people only see the bad point and nothing elseWe do feel that this claim is ridiculous.Thank you for your time listening to our response.Larry P *** Smith's Auto Sales of Rimersburg, LLC

Walt Massey Chevrolet Buick GMC is working very hard to remedy this situation. Our General Manager, [redacted], has been in contact with Mr. [redacted] about the situation. Mr [redacted] has been in contact as well as referred Mr. [redacted] to our warranty provider, OSI, for help in fixing the...

situation. Walt Massey Chevrolet Buick GMC takes these claims very serious and will do whatever we can to fix the situation.