An Expert Painting Company

[redacted] ***, who was a Petro customer since June 2013, first notified us of her home being on the Market on at 11:13am She was returning our call from in the form of a letter that the home was being sold Petro immediately put a stop on all deliveries ( due to the balanceThere was no contact made and no return calls until when [redacted] called to make sure deliveries were stopped after receiving the price renewal letterRepresentative advised [redacted] that yes, the deliveries were already stopped for selling [redacted] advised that rep that she would send in payment for the balance No payment arrangements were made with Petro The credit dept.made many calls to [redacted] in the interest of making some arrangements with no contact until when [redacted] called to say, stop sending her credit letters because she has arrangements The credit rep advised that she did not make arrangements on the balance, she is just sending in payments when she sees fit which we saw as a sign of good faith but that will not stop credit calls or letters on the account if there is a past due balance without a payment plan in placeThe representative offered to split the balance up over 10-months but she would have to give us post dated payments for each monthcustomer refused Rep advised that without a commitment of post dated payments the best she could do would be months and would send her pre-addressed envelopes to send the payments back in, [redacted] agreedRep also advised that as long as she makes payments each month, we would remove the late fees *** ***’s payment receipts are her cancelled checks and statements showing the last payment and balance, there are no other receipts to give her as she did not pay over the phone or in person There were issues with two checks mailed inOn one, [redacted] did not finish filling out the check so we had to return it to her and on the other there was an issue at our processing center and the check was damaged while being opened We called [redacted] several times to notify her and sent an apology letter for the check being damaged Petro has followed our procedure for collecting on monies owed and in no way harassed [redacted] *** As of today 72015, [redacted] still owes Petro $from May and her account is set to go to a collection agency on if payment is not received

Good morning, this complaint is for NY and I want to be sure that the customer is cared for adequatelyThe contact for complaints from customers in NY should be directed to Annmarie G [redacted] The email address is [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Petro Home Services has been resolvedThe lawyer for the business says that the case is solved and we won't be receiving anymore billsThank you[redacted] (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: there are numerous falsehoods in their response
[Your Answer Here] As stated I have made all of my payments, I was the one who informed them that I will pay more than their minimum ($250.00) so as to bring the balance down They deliberately kept delivering a FULL tank of oil even though it was not needed as the weather was warmer I never agreed to deliveries until the house was sold! Ironically their generic letters stated they would stop delivering until payment was made, but of course, that was false Their "renewal letter" stated they would continue delivering oil with a variable payment plan - even after I informed them the house was already sold, and THAT was why I called This again demonstrates total disregard for the customer or account accuracy They continued the late fees even though they received payments I would call the numbers they left and get voicemail, sometimes directing me to another numberWhen I asked for a certain person (the few times they left a name), I was told they're not there or no one by that name - even though they just called! I was not offered a payment plan - I had to insist upon one since I was not able to pay the balance without it The envelope payments were $353.00, attnWill in the credit deptin Melville, but the bills are from Maspeth, but my checks are mailed to a NJ address I did not make payments as I saw fit - I paid EVERY MONTH as I should have done Many times I paid more than was due, and they should know this There was no apology for the destroyed check, as stated, they tried to make it seem like my check was returned, when it was never even presented to my bank Only after I called them on it did they admit it was destroyed To deliberately deliver oil that was not requested and when repeatedly asked to stop, just to blow the balance up, should be illegal No one should pay for something they did not want or ask for To constantly call and send letters and randomly change amounts owed or charge fees when monthly payments are made IS harassment!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:At this time, my complaint, ID *** regarding Petro Home Services has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

*** *** became an automatic delivery customer on 12.**There is a gallon fuel oil storage tank on the property of which gallons is usablePlease note that the residence @ *** *** *** *** ** uses oil to heat the home and to produce hot waterDeliveries of heating
oil are based on outside temperatures and individual usageThe delivery being referenced was made in July 2016; gallons were delivered via our certified, tested and sealed meter (Nassau County Office of Consumer Affairs, Weights & Measures division)The account was only seven (7) months old when the delivery was made; we had no history of prior useIn an attempt to resolve this issue we agreed to allow *** *** days to pay for the delivery without penalty; which coincides with their erroneous belief that the delivery should have been made in SeptemberWe have lived by this agreement, no lates fees have been applied nor has *** *** been contacted for payment as of this date (9.**.16)Whether the delivery was made in July or September the product delivered will be used to heat the home or the water for the occupants useNo further concessions will be considered or offered

[redacted], who was a Petro customer since June 2013, first...

notified us of her home being on the Market on 03/**/2014 at 11:13am.  She was returning our call from 3/*/14 advising her that her monthly budget payments should be increased to avoid a larger settlement balance to which she agreed.  During that conversation she told the representative that she is going to be selling her home and asked about stopping deliveries.  The representative asked [redacted] if she had a closing date, customer said No.  The representative advised [redacted] that she was due for a delivery that month and if she stopped deliveries at that time, she could run dry and not have heat or hot water. The representative advised [redacted] that she could let deliveries continue until the home was sold and they have a closing date and than call back to cease deliveries, [redacted] agreed.  We did not hear from [redacted] until 7/*/14 in the form of a letter that the home was being sold.  Petro immediately put a stop on all deliveries ( 7/*/14 at 12:19pm ) and reached out to [redacted] leaving her a message. Petro's Credit dept. starting calling [redacted] on 7/**/14 due to the balance. There was no contact made and no return calls until 7/**/2014 when [redacted] called to make sure deliveries were stopped after receiving the price renewal letter. Representative advised [redacted] that yes, the deliveries were already stopped for selling. [redacted] advised that rep that she would send in payment for the balance.  No payment arrangements were made with Petro.  The credit dept.made  many calls to [redacted] in the interest of making some arrangements with no contact until 9/**/2014 when [redacted] called to say, stop sending her credit letters because she has arrangements.  The credit rep advised that she did not make arrangements on the balance, she is just sending in payments when she sees fit which we saw as a sign of good faith but that will not stop credit calls or letters on the account if there is a past due balance without a payment plan in place. The representative offered to split the balance up over 10-14 months but she would have to give us post dated payments for each month. customer refused.  Rep advised that without a commitment of post dated payments the best she could do would be 8 months and would send her pre-addressed envelopes to send the payments back in, [redacted]  agreed. Rep also advised that as long as she makes payments each month, we would remove the late fees.  [redacted]’s payment receipts are her cancelled checks and statements showing the last payment and balance, there are no other receipts to give her as she did not pay over the phone or in person.  There were issues with two checks mailed in. On one, [redacted] did not finish filling out the check so we had to return it to her and on the other there was an issue at our processing center and the check was damaged while being opened.  We called [redacted] several times to notify her and sent an apology letter for the check being damaged.  Petro has followed our procedure for collecting on monies owed and in no way harassed [redacted]. .   As of today 7/**/2015, [redacted] still owes Petro $261.52 from May 2014 and her account is set to go to a collection agency on 7/**/2015 if payment is not received.

Revdex.com:At this time, my complaint, ID [redacted] regarding Petro Home Services has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Petro Home Services regarding complaint ID [redacted]. I had received one or 2 calls, but when I tried to call back, there was no one there - another one left another number to call (as usual) but still no results.  They also sent another template bill notice as if nothing was pending.  The numbers vary (also as usual), and as there's no message left, so I can't be sure it was Petro, and in their bill there's no mention of the complaint. Therefore, this has not been resolved.  Thank you.  Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Petro Home Services has been resolved. The lawyer for the business says that the case is solved and we won't be receiving anymore bills. Thank you.[redacted]
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Good morning, this complaint is for NY and I want to be sure that the customer is cared for adequately. The contact for complaints from customers in NY should be directed to Annmarie G[redacted]. The email address is [redacted].