Complaint: I am rejecting this response because: First, honesty is not cyber bullying nor is it slander Is it true or not true that a hour day was done then 2+ months went by despite many calls before another day was done to supposedly complete the work? Is it not true that the house walls were left open? Were boards not left out and trash left on my patio? I had to pick up boards with nails sticking out of them so my kids wouldn't step on them! We also found out that whomever started the work left your company because when we called you acted like you did not know about our job Your company is extremely disorganized How can anyone not come to thus conclusion The owner himself did not even come to our property until a year after the work was supposedly done! Is it reasonable for me to wait a year to finish his work They didn't even bill us until this year almost a year after work started We even called to get billed We assumed it would be discounted, but the bill did not come until THIS year I feel these guys are shady, sloppy, disorganized and from their response disingenuous! I feel it is important to "call these kinds of guys out" and to do my part for the community so others don't have to go through this kind of nightmare In addition, in my phone call to Yuri she threatened me with collection while my threat to her was to contact the Revdex.com Is contacting the Revdex.com cyber bullying? Further she says she offered to discount the bill $ She never said this to me If she had offered even an inch of effort to make this right I probably wouldn't be writing the Revdex.com But she did not and basically said "too bad, give us the money or we will mess up your credit!" So, we paid I just want to make sure they don't do this to others Regards, [redacted]
Dear Mr [redacted] , I am unaware of any calls from you or your wife to correct any unfinished work, or to cleanup nails and/or boards left behind I will give you the benefit of the doubt that a proper cleanup was not doneHowever we keep extensive records so I will give you all the details we have Yuri Espinoza left message for [redacted] on 04/01/for the non payment of the work completed back on 04/09/2013, we left several messages over the following week, myself included, and [redacted] called back 4:59pm on 04/08/ During the week of no call back I (Alex Jonasson, one of the owners of Anacapa) went over to Lemon Grove to take a look at the work and hoping to speak with [redacted] directly, I met with the nanny and she allowed me to walk the property to inspect, this was on 4/3/@10amYour nanny with can verifyI left [redacted] another voicemail after I left asking for callback to collect funds When [redacted] called back to the office on 4/8/she stated that the work was not completed, and that she had to hire another company to finish the work we left unfinishedThis is the first time we heard about you being unhappy with the work we performed or that anything was left unfinished We were told that Larrabee Paining had to finish our work by [redacted] We called Larrabee Painting on 04/10/and spoke to a gentleman and he asked us to text the request since the owner was busy at the timeWe received their invoice and it clearly states that they filled in termite damage with bondo after a power wash (which would have exposed previously hidden damage) with the amount of $charged We called Larrabee Painting once again and ask them if the did any of the workYuri spoke to Aunie (owner) and she asked her if she completed any of the work for us and she said NO, and that she had spoke to [redacted] Kerber and told her she did not do any of our workOnce that was confirmed Yuri contacted [redacted] Kerber and left another messageShe called back on 05/02/and Yuri advised her she had spoken to the painting company and they stated they didn't do any of the work and that you are responsible for the complete balance of the job Yuri's words: During the call with [redacted] on 05/02/she gave her husband the phone who identified himself as Dan (you) and stated he was so unhappy with the job we had done to his property, That we had left nails, old boards, and trash all over his property and he his kids could have been harmed from our carelessnessI apologized to him and he said "you're not sorry, if you are sorry you will give us a discount" I told him that I couldn't make that decision that I would speak to the owners to ask if there was any discountI asked Josh and he stated no there will be no discount and that they are responsible for amount in fullI called MrDan Snyder back and I told him that I'm sorry but there will be no discount and they will be responsible for the full amountHis reply to that was "I'm going to be your worst nighmare on Yelp and the Revdex.com" and he said to get and invoice to him so he can pay it [redacted] Now if you look at this from my perspective maybe you will see it in a different light? There was no communication from [redacted] or yourself for a year, and I believe you did not get involved until a week ago I can't justify a $discount for lack of cleanup, but in good spirit and believing that we did miss some cleanup I will offer to take 10% off the job, or a little over $in other wordsYour statement to Yuri is what I referred to as threat of cyber bullying I apologize for all this trouble, and ask that you will consider my discount offer and apology for lack of cleanup to settle this Regards, [redacted]
Complaint: I am rejecting this response because: First, honesty is not cyber bullying nor is it slander Is it true or not true that a hour day was done then 2+ months went by despite many calls before another day was done to supposedly complete the work? Is it not true that the house walls were left open? Were boards not left out and trash left on my patio? I had to pick up boards with nails sticking out of them so my kids wouldn't step on them! We also found out that whomever started the work left your company because when we called you acted like you did not know about our job Your company is extremely disorganized How can anyone not come to thus conclusion The owner himself did not even come to our property until a year after the work was supposedly done! Is it reasonable for me to wait a year to finish his work They didn't even bill us until this year almost a year after work started We even called to get billed We assumed it would be discounted, but the bill did not come until THIS year I feel these guys are shady, sloppy, disorganized and from their response disingenuous! I feel it is important to "call these kinds of guys out" and to do my part for the community so others don't have to go through this kind of nightmare In addition, in my phone call to Yuri she threatened me with collection while my threat to her was to contact the Revdex.com Is contacting the Revdex.com cyber bullying? Further she says she offered to discount the bill $ She never said this to me If she had offered even an inch of effort to make this right I probably wouldn't be writing the Revdex.com But she did not and basically said "too bad, give us the money or we will mess up your credit!" So, we paid I just want to make sure they don't do this to others Regards, [redacted]
Dear Mr [redacted] , I am unaware of any calls from you or your wife to correct any unfinished work, or to cleanup nails and/or boards left behind I will give you the benefit of the doubt that a proper cleanup was not doneHowever we keep extensive records so I will give you all the details we have Yuri Espinoza left message for [redacted] on 04/01/for the non payment of the work completed back on 04/09/2013, we left several messages over the following week, myself included, and [redacted] called back 4:59pm on 04/08/ During the week of no call back I (Alex Jonasson, one of the owners of Anacapa) went over to Lemon Grove to take a look at the work and hoping to speak with [redacted] directly, I met with the nanny and she allowed me to walk the property to inspect, this was on 4/3/@10amYour nanny with can verifyI left [redacted] another voicemail after I left asking for callback to collect funds When [redacted] called back to the office on 4/8/she stated that the work was not completed, and that she had to hire another company to finish the work we left unfinishedThis is the first time we heard about you being unhappy with the work we performed or that anything was left unfinished We were told that Larrabee Paining had to finish our work by [redacted] We called Larrabee Painting on 04/10/and spoke to a gentleman and he asked us to text the request since the owner was busy at the timeWe received their invoice and it clearly states that they filled in termite damage with bondo after a power wash (which would have exposed previously hidden damage) with the amount of $charged We called Larrabee Painting once again and ask them if the did any of the workYuri spoke to Aunie (owner) and she asked her if she completed any of the work for us and she said NO, and that she had spoke to [redacted] Kerber and told her she did not do any of our workOnce that was confirmed Yuri contacted [redacted] Kerber and left another messageShe called back on 05/02/and Yuri advised her she had spoken to the painting company and they stated they didn't do any of the work and that you are responsible for the complete balance of the job Yuri's words: During the call with [redacted] on 05/02/she gave her husband the phone who identified himself as Dan (you) and stated he was so unhappy with the job we had done to his property, That we had left nails, old boards, and trash all over his property and he his kids could have been harmed from our carelessnessI apologized to him and he said "you're not sorry, if you are sorry you will give us a discount" I told him that I couldn't make that decision that I would speak to the owners to ask if there was any discountI asked Josh and he stated no there will be no discount and that they are responsible for amount in fullI called MrDan Snyder back and I told him that I'm sorry but there will be no discount and they will be responsible for the full amountHis reply to that was "I'm going to be your worst nighmare on Yelp and the Revdex.com" and he said to get and invoice to him so he can pay it [redacted] Now if you look at this from my perspective maybe you will see it in a different light? There was no communication from [redacted] or yourself for a year, and I believe you did not get involved until a week ago I can't justify a $discount for lack of cleanup, but in good spirit and believing that we did miss some cleanup I will offer to take 10% off the job, or a little over $in other wordsYour statement to Yuri is what I referred to as threat of cyber bullying I apologize for all this trouble, and ask that you will consider my discount offer and apology for lack of cleanup to settle this Regards, [redacted]