Anaheim Executive Inn

This letter is in regards to Ms [redacted] 's complaint of her room being unsatisfactory I have taken the time to speak with both Housekeeping and Front Desk staff, in order to properly address this complaint Ms [redacted] did not inform anyone of her being unsatisfied with her accommodations We have a policy that if guest informs us of a complaint we do try our utmost best to take care of any problems and change rooms if neccessary Since staff were not informed there really wasn't any way to accomodate the guest However, upon inquire with staff, Housekeeping list shows that she did double check her reservation room that Ms [redacted] was in We will be happy to supply that Reservation list if needed Without any knowledge Hotel can not assist guest of their unsatisfactory state Therefore, Hotel can not Refund guest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I actually had informed the man at the front desk of my concerns and he was very rude to me I actually had late check out scheduled with him and when I let him know of my problems he was very rude and he told me there was nothing he could do and that I couldn't even keep my late check out because of my complaining I also have pictures I had took of the roomI also had let the older guy at the front desk know that I would be filing a complaint with the Revdex.com after he told me he wouldn't do anything about my problem and was rude to me and he said he didn't care.]
Regards,
*** ***

Sorry for the delay in response to Ms*** I wanted to speak with front desk staff once again after last response from Ms*** Since both sides (guest and front desk staff) are opposing on this matter of, if Ms*** notified front desk of her uncomfortability of her room I've decided to refund Ms*** to resolve this matter Ms*** has been refunded the total amount of $on her given Credit Card

This letter is in regards to Ms. [redacted]'s complaint of her room being unsatisfactory.  I have taken the time to speak with both Housekeeping and Front Desk staff, in order to properly address this complaint.  Ms. [redacted] did not inform anyone of her being unsatisfied with...

her accommodations.  We have a policy that if guest informs us of a complaint we do try our utmost best to take care of any problems and change rooms if neccessary.  Since staff were not informed there really wasn't any way to accomodate the guest.  However, upon inquire with staff, Housekeeping list shows that she did double check her reservation room that Ms. [redacted] was in.  We will be happy to supply that Reservation list if needed.  Without any knowledge Hotel can not assist guest of their unsatisfactory state.  Therefore, Hotel can not Refund guest.

Review: There was bugs everywhere, semen on the sheets, and human feces on the towels.Desired Settlement: I would like to be compensated two-hundred and ten dollars.

Business

Response:

To Mr. [redacted],

We had taken the time to do research on your complaint. Firstly, the Accommodations booked were for a 2 Queen Bed Smoking Room, total stay of 3 nights, under the name Mr. [redacted]. After careful inquiry with Staff: Front desk, Housekeeping, and Maintainence, we were informed that Guest made No complaints for the duration of their stay. Staff was also questioned regarding the specified complaints Guest made through Revdex.com. Staff found No Bugs in Room, Neither were there any soiled or unhygienic linens recovered. Hotel Staff is trained in handling such complaints during a Guests stay. Guest would have been moved immediately to an upgraded accommodation. We are uncertain of the Complaints made, since they describe a room that would not be in a condition to be occupied. And as Guest stayed the entire time and also checked-out in a timely manner the day of Check-out without any complaints. At this time, after the proper inquiry, we will not be able to refund the Guest.

[redacted],

Manager

Review: Room was really filthy, requested an extra towel and I had to wait for maid to arrive to work, very rude customer service, didnt have ironing board in room either. It was not a clean enviorment and I didnt think it was good for my child being in that filthy room. Not up to health code....Desired Settlement: I just want a refund

Business

Response:

This letter is in regards to Ms. [redacted]'s complaint of her room being unsatisfactory. I have taken the time to speak with both Housekeeping and Front Desk staff, in order to properly address this complaint. Ms. [redacted] did not inform anyone of her being unsatisfied with her accommodations. We have a policy that if guest informs us of a complaint we do try our utmost best to take care of any problems and change rooms if neccessary. Since staff were not informed there really wasn't any way to accomodate the guest. However, upon inquire with staff, Housekeeping list shows that she did double check her reservation room that Ms. [redacted] was in. We will be happy to supply that Reservation list if needed. Without any knowledge Hotel can not assist guest of their unsatisfactory state. Therefore, Hotel can not Refund guest.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I actually had informed the man at the front desk of my concerns and he was very rude to me I actually had late check out scheduled with him and when I let him know of my problems he was very rude and he told me there was nothing he could do and that I couldn't even keep my late check out because of my complaining I also have pictures I had took of the room. I also had let the older guy at the front desk know that I would be filing a complaint with the Revdex.com after he told me he wouldn't do anything about my problem and was rude to me and he said he didn't care.]

Regards,

Business

Response:

Sorry for the delay in response to Ms. [redacted]. I wanted to speak with front desk staff once again after last response from Ms. [redacted]. Since both sides (guest and front desk staff) are opposing on this matter of, if Ms. [redacted] notified front desk of her uncomfortability of her room. I've decided to refund Ms. [redacted] to resolve this matter. Ms. [redacted] has been refunded the total amount of $51.00 on her given Credit Card.