Anaheim Mitsubishi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved After contacting the vehicle manufacturer, I did receive a response from the businessThe manufacturer sent the missing parts to my house, so we can now close this complaintThank you for your help, and for following up.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It took Mitsubish month and days to response which clearly display they are not willing to address this issueThe OTD pricing is confirmed with their internet sales manager and he also had confirmed it with his manager( I guess is [redacted] ) with min hold during my phone callAnaheim Mitsubishi know exactly of tax and license + vehicle cost so they committed the price and they should honor itThe sales manger told me I should go there after 5PM so that he can give me the price not before as by then he will have couple of sales done and justify for this $20K OTD deal but it was not mentioned in my phone call with him that is contradicting with [redacted] ' statementAnaheim Mitsubishi should STOP this BAD practice by bring in customer with commitment and hoping customer will yield to pay higher price than committed as customer has made effort to come in and spent time there Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintMy complain is for the full refund of repair costs I incurred to fix the damaged vehicle that was sold to me as "new" The Mitsubishi Motor Corporation was contacted on 9/21/and a letter and copies of repair bills were sent to the companyThereafter, the information was forwarded to Anaheim Mitsubishi by the Mitsubishi Motor Corporation so the dealership knows I am seeking a refund of the repair cost to my vehicle in the sum of $This case has gone on for months simply because Anaheim Mitsubishi refused to respond to my telephone calls and other requests for more than two monthsThe dealership clearly knows I am seeking a reimbursement for the damages so why would they say they have continued to call me to resolve the damage? Instead, the dealership should send me a check for the repair damages or refuse to payI have already contacted the state Attorney General's Office about this matter because: • The Dealer (Anaheim Mitsubishi) knew about patent damage and defects on the SUV I purchased and still induced me to purchase the SUV as a “new” vehicle without defects by saying the defects would be fixed before I left the dealershipAfter I arrived at home and looked at the SUV the next day, I noticed the damage was still thereFor weeks, I sought a reasonable remedy to repair the damageFinally, I tired of the lack of communication and problems and repaired the damage myselfThe dealership misrepresented the vehicle as "new" and then failed to provide a reasonable remedy to repair the damage so I was forced to repair it myselfAfter the reimbursement was sought for the reasonable repairs, the Dealership used dilatory tactics to avoid its responsibility even after the Mitsubishi Motor Corporation became involvedThe damage is fixed and Anaheim Mitsubishi should pay for the reasonable repairs that were incurred Unfortunately, the dealership did not want to talk with me for months (months) even after I contacted the Mitsubishi Motor CorporationThey know my demands and they still want to talkBut talking does not resolve the cost of the repairs for my SUV Therefore, I have enclosed a copy of the letter and repair bills that were forwarded to the Anaheim MitsubisThe company is fully aware that I am seeking a refund of the payment I made for the repairs to the vehicle in the sum of $ I appreciate the Revdex.com help with this matterThank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below His response is a typical "This is not what we do", but still does not do anything about itI've been travelling, so I could not come down to purchase the car and this was made clear with the salesmanWhen I returned, I did ask if the deal was still valid and he said yes, he would honor itThen the salesman sends an email about rebates, etc, which I seemed to be their languageDuring my visit, right off the bat, when the salesman starts talking about the rebates and validity, I told him this was not what we discussed on the phoneIt is a waste of time and clearly the same tactic they use every timeBTW, I emailed the GM and he did not respond to my emailAgain, why is it easier to deal with Honda or Toyota and not have to get the run-around? Regards, [redacted]

To whom it may concern: Anaheim Mitsubishi has been in business since Our success over many years is due to our Honesty, Integrity and Transparency way of doing businessOther than been a new car franchise dealer we specialize in a tremendous inventory of highline Pre-Owned vehiclesI spoke to ***, our representative that assisted ? in the selecting and purchasing a vehicleWarranties of Pre-Owned vehicle are set by the Manufacturer of the vehicle and apply from the date it was first soldIn today’s competitive automotive industry, we understand the importance of clarityI understand there was a question and confusion regarding the remaining warrantyThe topic was re-opened and clarified in our finance office at the time Mrs [redacted] was singing her documents I fail to understand her now relapsed confusion on something that had already to her understanding been settledRegarding a second key, we give the new owner of a pre-owned vehicle anything we may have to that vehicleIf Mrs [redacted] wishes, we will gladly assist in ordering an additional key and honor to offer it to her at our cost I hope Mrs [redacted] recalls some of the positive points of her transactionShe purchased a tremendous vehicle at a tremendous priceWe thank her for her business and hope to be of service to her in the future Thank you, [redacted] General Sales Manager [redacted]

To whom it may concern: Anaheim Mitsubishi is a Mitsubishi Franchise dealer that has been in business since Our success over many years is due to our Honesty, Integrity and Transparency way of doing businessIn today’s competitive automotive industry, we understand the importance of clarityI understand [redacted] visited our dealership twice, first time was to see the vehicle, but didn’t wish to complete his transactionIn exchanging emails with our Internet representative, it was mentioned that all prices where subject to Applicable RebatesThe participating dealerships do not dictate or control qualifications or timelines for set RebatesThose qualifications and timelines are set by the Manufacturer directly I welcome [redacted] to contact me directly, and will gladly do my best to earn his businessHis interest in a Mitsubishi [redacted] is highly important and valued to our dealershipI hope to hear from [redacted] , so I could complete in earning his business Thank you, [redacted] General Sales Manager [redacted]

I appreciate the opportunity to respond to this unpleasant situationIt's important to note Anaheim Mitsubishi makes every effort to earn a customers businessWe understand the greatest profit is to have someone soundly say, "we bought ours at Anaheim Mitsubishi"That been said, we exercise to not agree on formal numbers over the phone, we've found it often creates disagreements and misunderstandingsThe term OTD is an unfair term because Tax & License is not negotiated by the dealer but rather dictated by State and local agencies based on where the vehicle will be registeredIn todays technical world, information is at our fingertipsWe practice to publish our best price up frontWe respect and understand everyone wants a good dealWe price our Outlander ES, SE, SEL & GT very aggressively but unfortunately some consumers feel there are still thousands to be discountedI believe this valued consumer if finding that his request of price for a New Outlander SEL is much to low for him to be able to purchase and sadly we're not able to fulfil his request of "20K OTD" I gladly invite this customer to contact me directly to see if we could agree on a fair and reasonable purchase price for his desired vehicleI assure them, I'll make every effort to have him say, " I bought mine at Anaheim Mitsubishi"I could be reached at [redacted] [redacted] Thank you, [redacted] ***General Sales Manager

February 20, To whom it may concern; *** *** contacted us regarding concerns to her vehicle and although we made every effort to appease and repair all that *** *** brought to our attention she felt that she was unhappy with the purchase of her vehicleWe understand the value of every customer and the opportunity to do business with themCalifornia has a “No Cooling off Period” that protects both consumer and sellerAnaheim Mitsubishi felt this was in both best interests to dissolve her purchaseThis is not common practice for Anaheim Mitsubishi, but after all that we did and still not able to make *** *** happy, that was the conclusion madeAll documents / contracts were cancelled and *** ***s was made whole by refunding her complete down payment We regret not been able to satisfy *** ***, but hope she appreciates our handling of the transaction and outcomeWe exercised this hoping we have another opportunity to do business with her again in the future Thank you, *** ** ** *** *** *** *** *** (714) 533-2200 Buss: *** *** Direct: (714) 533-2364 Fax:

February 20, To whom it may concern: I regret to hear one of our customers is unhappy with the final outcome of their purchase*** *** is expressing concerns regarding the protective coating that is applied to all our vehicles New and UsedAside from having every vehicle pre - treated, every vehicle New and Used has an addendum sticker which clearly displays the named product and its costWe feel we understand the importance of integrity and transparency and perform to make sure every customer has a clear understanding of their purchase before they make a final decision to purchase a vehicle and go through the finance processWe exercise to assure every client has a clear understanding before they leaveOur finance department has multiple forms that break down their purchaseWe do this to insure and eliminate any possible misunderstanding in making a decision to purchase a vehicleI apologize to *** *** if she feels malice or ill intent was demonstratedHer business is tremendously important and valuedIf *** *** wishes to contact me, I’ll review her file to make sure all measure where made in her understanding what she was purchasingI will gladly verify all her required signatures were taken, demonstrating our staff did their due diligence in explaining her transaction Thank you, *** ** ** *** *** *** *** *** (714) 533-Buss: *** *** Direct: (714) 533-Fax:

I appreciate Mr*** *** perspectiveTo address his point of BAD practices, we can't force anyone to purchase anything on our terms and consumers cannot ask the same of usSeller and buyer enter into a negotiation and the sale isn't final until both parties agree an a contract is signedIt's regretful we find ourselves in this situation and believe Mr*** is pressing the point of $20k OTD because he isn't able to purchase a Outlander SEL else where at that priceIf Possible I'd like to meet or speak with Mr*** to see if we can find a FAIR value for a Outlander SEL. Thank you, *** ** ** ***General Sales Manger

Anaheim Mitsubishi won't be able to help due to warranty won't be able to cover the damage done to the vehicle by driving on a extreme force damaging the engine, Mitsubishi would have cover the problem if was due to a manufacture dysfunctionBut do to abuse and negligence we are not
able to assist customer

February 20,2015To whom it may concern:
In response to Case # *** with *** **, we meet
with *** ** and came to an amicable resolutionWe demonstrated our non-ill
action when he purchased his vehicle by showing documents of when and where
vehicle was purchasedHe meet with our G.M./Owner *** ***, Service
Manager *** *** and myselfWe schedule to keep his vehicle and have its
frame examined by a certified third party Automotive Collision Center *** *** *** examined the vehicle
and concluded the frame’s measurements to be within manufacture specifications
Our resolution with *** ** was to assure him of the value to his vehicle by
making him a $2,offer above any witten offer from an automotive dealerWE
also offered to *** ** to purchase the vehicle back, which he declinedAdditionally
a check was issued to *** ** in the amount of $2,as a gesture of fair
business*** ** has accepted the terms of resolution and has cashed the monies
issued
We are making an effort to assist *** ** in addressing the
matter with *** ***Contact has been made with *** *** and we have forward the
findings issued by *** *** ***We’ve exchanged emails with *** ** and are keeping him updated with any progressions *** *** will make
We feel we have demonstrated fairness and a resolution with *** ** and hope he has joy from driving his Subaru Impreza. Please feel free to contact me with any
additional questions
Thank you,
*** ** ** *** * *** *** ***
***
(714) 533-2200 Buss
*** *** Direct
(714) 533-2364 Fax

...

                                        ...⇄            February 20, 2015   To whom it may concern,   [redacted] contacted us regarding the concerns to his vehicle. Understanding the importance of [redacted] business, we concluded to assist [redacted]. We made sure [redacted] understood, Anaheim Mitsubishi had done no wrong and didn’t accept fault for his issues, but choose to assist him in good business faith. We schedule an appointment with [redacted] and gave him a vehicle to use during the time repairs were done to his vehicle. We schedule the body shop to perform the work [redacted] desired. All work was completed and [redacted] vehicle was returned to him. All that we did was done at no expense to [redacted]. We were happy to help [redacted] and look forward to continue doing business with him. Any questions can be directed to me.   Thank you,   [redacted] (714) 533-2200   Buss: [redacted]   Direct: (714) 533-2364   Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
After contacting the vehicle manufacturer, I did receive a response from the business. The manufacturer sent the missing parts to my house, so we can now close this complaint. Thank you for your help, and for following up.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
His response is a typical "This is not what we do", but still does not do anything about it. I've been travelling, so I could not come down to purchase the car and this was made clear with the salesman. When I returned, I did ask if the deal was still valid and he said yes, he would honor it. Then the salesman sends an email about rebates, etc, which I seemed to be their normal language. During my visit, right off the bat, when the salesman starts talking about the rebates and validity, I told him this was not what we discussed on the phone. It is a waste of time and clearly the same tactic they use every time. BTW, I emailed the GM and he did not respond to my email. Again, why is it easier to deal with Honda or Toyota and not have to get the run-around?  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. It took Mitsubish 1 month and 2 days to response which clearly display they are not willing to address this issue.2. The OTD pricing is confirmed with their internet sales manager and he also had confirmed it with his manager( I guess is [redacted]) with 1 min hold during my phone call.3. Anaheim Mitsubishi know exactly of tax and license + vehicle cost so they committed the price and they should honor it.4. The sales manger told me I should go there after 5PM so that he can give me the price not before as by then he will have couple of sales done and justify for this $20K OTD deal but it was not mentioned in my phone call with him that is contradicting with [redacted]' statement.5. Anaheim Mitsubishi should STOP this BAD practice by bring in customer with false commitment and hoping customer will yield to pay higher price than committed as customer has made effort to come in and spent time there. 
Regards,
[redacted]

To whom it may concern:
 
Anaheim Mitsubishi is a Mitsubishi Franchise dealer that has
been in business since 1996. Our success over many years is due to our Honesty,
Integrity and Transparency way of doing business. In today’s competitive automotive
industry, we understand the...

importance of clarity. I understand [redacted]
visited our dealership twice, first time was to see the vehicle, but didn’t
wish to complete his transaction. In exchanging emails with our Internet
representative, it was mentioned that all prices where subject to Applicable
Rebates. The participating dealerships do not dictate or control qualifications
or timelines for set Rebates. Those qualifications and timelines are set by the
Manufacturer directly.
I welcome [redacted] to contact me directly, and will
gladly do my best to earn his business. His interest in a Mitsubishi [redacted] is
highly important and valued to our dealership. I hope to hear from [redacted],
so I could complete in earning his business.
 
Thank you,
 
[redacted]
General Sales Manager
[redacted]

To whom it may concern:
 
Anaheim Mitsubishi has been in business since 1996. Our
success over many years is due to our Honesty, Integrity and Transparency way
of doing business. Other than been a new car franchise dealer we specialize in
a tremendous inventory of highline...

Pre-Owned vehicles. I spoke to [redacted], our
representative that assisted ? in the selecting and purchasing a
vehicle. Warranties of Pre-Owned vehicle are set by the Manufacturer of the
vehicle and apply from the date it was first sold. In today’s competitive automotive
industry, we understand the importance of clarity. I understand there was a
question and confusion regarding the remaining warranty. The topic was re-opened
and clarified in our finance office at the time Mrs. [redacted] was singing her documents.
I fail to understand her now relapsed confusion on something that had already
to her understanding been settled. Regarding a second key, we give the new owner
of a pre-owned vehicle anything we may have to that vehicle. If Mrs. [redacted]
wishes, we will gladly assist in ordering an additional key and honor to offer
it to her at our cost.  I hope Mrs. [redacted]
recalls some of the positive points of her transaction. She purchased a tremendous
vehicle at a tremendous price. We thank her for her business and hope to be of
service to her in the future.
 
 
Thank you,
 
[redacted]
General Sales Manager
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. My complain is for the full refund of repair costs I incurred to fix the damaged vehicle that was sold...

to me as "new".  
The Mitsubishi Motor Corporation was contacted on 9/21/2015 and a letter and copies of repair bills were sent to the company. Thereafter, the information was forwarded to Anaheim Mitsubishi by the Mitsubishi Motor Corporation so the dealership knows I am seeking a refund of the repair cost to my vehicle in the sum of $364.38. This case has gone on for months simply because Anaheim Mitsubishi refused to respond to my telephone calls and other requests for more than two months. The dealership clearly knows I am seeking a reimbursement for the damages so why would they say they have continued to call me to resolve the damage?
Instead, the dealership should send me a check for the repair damages or refuse to pay. I have already contacted the state Attorney General's Office about this matter because:
• The Dealer (Anaheim Mitsubishi) knew about patent damage and defects on the SUV I purchased and still induced me to purchase the SUV as a “new” vehicle without defects by saying the defects would be fixed before I left the dealership. After I arrived at home and looked at the SUV the next day, I noticed the damage was still there. For weeks, I sought a reasonable remedy to repair the damage. Finally, I tired of the lack of communication and problems and repaired the damage myself. The dealership misrepresented the vehicle as "new" and then failed to provide a reasonable remedy to repair the damage so I was forced to repair it myself. After the reimbursement was sought for the reasonable repairs, the Dealership used dilatory tactics to avoid its responsibility even after the Mitsubishi Motor Corporation became involved. The damage is fixed and Anaheim Mitsubishi should pay for the reasonable repairs that were incurred.
Unfortunately, the dealership did not want to talk with me for months (2 months) even after I contacted the Mitsubishi Motor Corporation. They know my demands and they still want to talk. But talking does not resolve the cost of the repairs for my SUV.
Therefore, I have enclosed a copy of the letter and repair bills that were forwarded to the Anaheim Mitsubishi. The company is fully aware that I am seeking a refund of the payment I made for the repairs to the vehicle in the sum of $364.38
I appreciate the Revdex.com help with this matter. Thank you.
Sincerely,
[redacted]

I appreciate the opportunity to respond to this unpleasant situation. It's important to note Anaheim Mitsubishi makes every effort to earn a customers business. We understand the greatest profit is to have someone soundly say, "we bought ours at Anaheim Mitsubishi". That been said, we exercise to...

not agree on formal numbers over the phone, we've found it often creates disagreements and misunderstandings. The term OTD is an unfair term because Tax & License is not negotiated by the dealer but rather dictated by State and local agencies based on where the vehicle will be registered. In todays technical world, information is at our fingertips. We practice to publish our best price up front. We respect and understand everyone wants a good deal. We price our 2017 Outlander ES, SE, SEL & GT very aggressively but unfortunately some consumers feel there are still thousands to be discounted. I believe this valued consumer if finding that his request of price for a New 2017 Outlander SEL is much to low for him to be able to purchase and sadly we're not able to fulfil his request of "20K OTD" I gladly invite this customer to contact me directly to see if we could agree on a fair and reasonable purchase price for his desired vehicle. I assure them, I'll make every effort to have him say, " I bought mine at Anaheim Mitsubishi". I could be reached at [redacted] Thank you,[redacted]General Sales Manager