Anaheim National Inn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThey are lyingThey knew how many children I had and they said nothingMy family and I were in Disneyland, that's why we came back lateMy daughter went to the office in the morning to get towels, but she was told that the housekeeper didn't start until 10amAnd my daughter came back with no towelsThen when we came back from Disneyland, the towels were in the roomI never asked for an extra pillowAnd I didn't take their lame flat pillowI buy my pillows at CostcoThey never made any contact with me at allThey wanted to keep my deposit, that's how they scam, by lyingShe did tell me that I had to give her $more dollars on-top of the deposit because I had too many kids for that second reservation, but she knew and she still allowed my family and I to stayWhen I left the office, I didn't slam the doorThose doors don't slamAnd all she had to do was call the police on me if I really was that bad but she couldn't because they are in the wrongThey didn't want the police there because they have dirty handsThey don't give receipts for cash paymentsThey didn't give me a receipt when I gave them cashThat's bad businessThey don't report their cash payments to the IRS, they pocket the cashThat's how they scam Regards, [redacted]

Attention: [redacted] **Revdex.com of San Diego & Imperial Counties.Complaint ID: [redacted] This is [redacted] ***, General Manager at Anaheim National InnI am really sorry for late replyI readyour letter regarding customer [redacted] .I [redacted] ***, myself checked in this guest on that nightSo I knew all details about his guest.I read customer's statement of the problem on your websiteThis is totally wrong and made up story toget extra moneyI am sending you all the proof with this letter to confirm that we as a hotel didn't doanything wrong.On 12/06/guest [redacted] checked in around 12:A.MGuest made reservation for onlyadultsI am attaching Expedia reservation copy to confirm thatWhen she came at office for checkedin she was herselfAlso in registration card she didn't mention number of personsWhen we asked herwhy you didn't put number of persons, she was rude and told us everything is in the reservationconfirmationSo we didn't argue with her and we thought it must be only persons.After she went in the room, her husband came for extra blanketWe did give him extra blanket rightawayAfter that he came back again and started asking extra blanket and comforter for the bedThenwe asked him and find out they were adults & kids in their roomAt same time we also find out thathe was smokingBut they reserved non-smoking 1-king bed.As per our policy in that room maximum guest allowed is adults + kids and they cannot smoke in thatroom because that was non-smoking room.So we request the husband to call his wife because the room was on her nameWhen she came shestarted arguing with us without listening to usIf she would of request us for bigger room for adultsand kids with smoking room, we would have provide her bigger roomBut she didn't request usanything and we were totally sold out that night.We explained her for long time in the office about having more people and smoking in the roomShedidn't listen and constantly argued with us for extra beddingShe was telling us what kind of customerservice you guys are providing to your guestWe told her that we already provide everything as per ourpolicy and the reservation confirmationBut we don't allow any extra person and smoke in non-smokingroom.Because of all this problem they were causing, we request her all extra persons in the room have toleave right away, otherwise you all have to check out right away and no one can smoke in that room.Because they don't want to follow our rules and policy, we had to tell her to check out right awayTheymessed up our room with smoke and took one and half hours to check out.As per expedia reservation policy, we never charge or ask guest credit cardSo we don't have to give herany refund because we didn't charge her anything.We are sending you expedia confirmation for your record onlyPLEASE DO NOT DISCLOSE CONTRACTEDRATES TO GUEST, as per expedia policy(You can see that at the bottom of expedia reservationconfirmation).We like to inform Revdex.com that as per our policy guest have no rights to ask hotel for refundBut as perexpedia request, we refunded full amount to expedia on 01/03/Now if she want her money back,she have to talk to expedia as per reservation policy.The complaint she wrote to Revdex.com is totally fakeWe also like Inform Revdex.com that we don't owe any money toguestGuest mentioned disputed amount $but actually we have to charge her money fordamaging our non-smoking room with smokeAnd we don't have to refund expedia in favor of thisguestBut we did this refund to expedia only because of expedia special request.If you have any further question, please feel free to contact me at 714-761-[redacted] ***General ManagerAnaheim National InnDate: 01/30/

Hi, What we have to explain we already did it in our first response and that is the factIt will never change because of her this type of ridiculous accusation She should be thankful to us that we kept them in our room for their entire stay after knowing they are seven people in the roomAnd booking.com told us that we should refuse the reservation without any refund because they are seven people in one roomBut we didn’t refuse their reservation and we did favor to her because we thought she will pay extra charge for extra persons We gave her total three copy of credit card transaction and receipt for cash payment of room rent(See copy of copy of receipts in attachment)She already got original receipts at check in time As per our previous response she owe $You can see the copy of receipt for extra charge(See copy of original receipt in attachment) She didn’t wait in the office for her receipt at check-out time Now she is making new storiesFor $6.00, we don’t have go to police and we will be happy if she wants to go to IRS or anywhere See attachmentsThank you [redacted] Manager

Hi, face="Times New Roman" size="3"> Guest had different room reservation for different datesFrom March to March she had Reservation # [redacted] for basic triple room, she mentioned only person in reservation and 2+person in registration card(In basic triple room we allow max person)But she had people in the roomSo she has to pay $+ tax for one extra person for nights (See copy of registration card in attachment) From March to March, she had different reservation# [redacted] for King Suite smokingShe mention only person in reservation and 2+person in registration card(In that room we allow max person)But she had people in the roomSo she has to pay $+ tax for extra person for nights (See copy of registration card in attachment) We find out that they arepeople in the room when they were moving to another room for different reservation on 03/28/ So on 28th March we requested her to stop by to the office so we can talk regarding extra people in the room, she didn't come to office all dayThey were coming very late every night and they put do not disturb sign at room door, so we cannot go inside the roomHow can we talk to her and how can we leave a note inside roomEvery night when they came to hotel, we tried to call the room but they didn’t answer the phone So we called booking.com and informed about having extra people in the room Booking.com told us that we have all right to refuse this reservation because of extra people or we can charge for extra peopleBut without talking to guest we cannot do anythingThey never come to the office or never called us Her daughter came to the office for extra towels and extra pillow on 03/28/We gave her everything and request her to send her mom to the officeBut she did not come to the officeAt check-out time she told us that you didn’t say anything to my daughterBut we just find out with this complain that she knew everything If she is saying that we don’t have no right to tell her daughter anything, why she send her daughter to the office by herself to pick up extra towels and pillow Now we can tell who is doing SCAM! Because she made reservation for people but stayed people insideSo she lied to the booking.com and the hotel to save money At check-out time when we talked to her regarding this, she was getting really upset and left the office with slammed the office door And we don’t have to call police on this matter At check-out time we told her that she have to pay extra money for extra people having in her room for daysAnd we checked the room at check-out time and find out one pillow was missingThat time she was in the office and we also told her about missing pillowShe didn't say anything about pillowSo we have to cover $also for missing pillowSo total money $we have to collect from herShe didn't have money, so we covered from her deposit $and after that she owe $ And this is the reason she slammed the office door and left She mention in complain that we were going to charge $on her credit card, but we didn’t say anything like that or we did not charge $We have to charge her $but her deposit was only $When she refused to pay $56.00, we have to tell her that we will adjust this charge from deposit and after that you owe $ That's why she didn't receive her deposit back and she left immediate So who will pay remaining balance $6.00? And where we can make complain about this? See the two attachments for copy of RESERVATION and REGISTRATION CARDShe already received invoice and receipt from usThank you [redacted] Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They are lying. They knew how many children I had and they said nothing. My family and I were in Disneyland, that's why we came back late. My daughter went to the office in the morning to get towels, but she was told that the housekeeper didn't start until 10am. And my daughter came back with no towels. Then when we came back from Disneyland, the towels were in the room. I never asked for an extra pillow. And I didn't take their lame flat pillow. I buy my pillows at Costco. They never made any contact with me at all. They wanted to keep my deposit, that's how they scam, by lying. She did tell me that I had to give her $15 more dollars on-top of the deposit because I had too many kids for that second reservation, but she knew and she still allowed my family and I to stay. When I left the office, I didn't slam the door. Those doors don't slam. And all she had to do was call the police on me if I really was that bad but she couldn't because they are in the wrong. They didn't want the police there because they have dirty hands. They don't give receipts for cash payments. They didn't give me a receipt when I gave them cash. That's bad business. They don't report their cash payments to the IRS, they pocket the cash. That's how they scam. 
Regards,
[redacted]

Hi,
face="Times New Roman" size="3">
Guest had 2 different room reservation
for different dates. From 26 March to 28 March she had Reservation
#[redacted] for basic triple room, she mentioned only 2 person in
reservation and 2+2 person in registration card. (In basic triple room we allow
max 6 person). But she had 7 people in the room. So she has to pay
$10.00 + tax for one extra person for 2 nights.
 
(See copy of registration card
in attachment)
 
From 28 March to 30 March, she had
different reservation# [redacted] for King Suite smoking. She mention only 2
person in reservation and 2+2 person in registration card. (In that room we
allow max 4 person). But she had 7 people in the room. So she has to pay
$30.00 + tax for 3 extra person for 2 nights.
 
(See copy of registration card
in attachment)
We find out that they are7 people in the room
when they were moving to another room for different reservation on 03/28/15
 
So on 28th March we requested her to
stop by to the office so we can talk regarding extra people in the room,
she didn't come to office all day. They were coming very late every night and
they put do not disturb sign at room door, so we cannot go inside the room. How
can we talk to her and how can we leave a note inside room. Every night when
they came to hotel, we tried to call the room but they didn’t answer the phone.
So we called booking.com and informed about having extra
people in the room.  Booking.com told us
that we have all right to refuse this reservation because of extra people or we
can charge for extra people. But without talking to guest we cannot do
anything. They never come to the office or never called us.
 
Her daughter came to the office for extra
towels and extra pillow on 03/28/15. We gave her everything and request her to
send her mom to the office. But she did not come to the office. At check-out
time she told us that you didn’t say anything to my daughter. But we just find
out with this complain that she knew everything.
 
If she is saying that we don’t have no right
to tell her daughter anything, why she send her daughter to the office by herself
to pick up extra towels and pillow.
 
Now we can tell who is doing SCAM! Because she
made reservation for 2 people but stayed 7 people inside. So she lied to the
booking.com and the hotel to save money.
 
At check-out time when we talked to her
regarding this, she was getting really upset and left the office with slammed
the office door.
 
And we don’t have to call police on this
matter.
 
At check-out time we told her that she have to
pay extra money for extra people having in her room for 2 days. And we
checked the room at check-out time and find out one pillow was missing. That
time she was in the office and we also told her about missing pillow. She
didn't say anything about pillow. So we have to cover $10 also for missing
pillow. So total money $56 we have to collect from her. She didn't have money,
so we covered from her deposit $50 and after that she owe $6.00.  And
this is the reason she slammed the office door and left.
 
She mention in complain that we were going to
charge $150.00 on her credit card, but we didn’t say anything like that or we
did not charge $150.00. We have to charge her $56.00 but her deposit was only
$50.00. When she refused to pay $56.00, we have to tell her that we will adjust
this charge from deposit and after that you owe $6.00.
 
That's why she didn't receive her deposit back
and she left immediate.
 
So who will pay remaining balance $6.00? And where
we can make complain about this?
See the two attachments for copy of RESERVATION and
REGISTRATION CARD.
She
already received invoice and receipt from us.
Thank you
[redacted]
Manager

Hi,
What we have to explain we already did it in our first
response and that is the fact. It will never change because of her this type of
ridiculous accusation.
She should be thankful to us that we kept them in our room
for their entire stay after knowing they are seven people in the room. And
booking.com told us that we should refuse the reservation without any refund
because they are seven people in one room. But we didn’t refuse their
reservation and we did favor to her because we thought she will pay extra
charge for extra persons.
We gave her total three copy of credit card transaction and
receipt for cash payment of room rent. (See copy of copy of receipts in
attachment). She already got original receipts at check in time.
As per our previous response she owe $6.00. You can see the
copy of receipt for extra charge. (See copy of original receipt in attachment).
She didn’t wait in the office for her receipt at check-out time.
Now she is making new stories. For $6.00, we don’t have go
to police and we will be happy if she wants to go to IRS or anywhere.
See attachments.
Thank you.
[redacted]
Manager

Attention: [redacted]Revdex.com of San Diego & Imperial Counties.Complaint ID: [redacted]This is [redacted], General Manager at Anaheim National Inn. I am really sorry for late reply. I readyour letter regarding customer [redacted].I [redacted], myself...

checked in this guest on that night. So I knew all details about his guest.I read customer's statement of the problem on your website. This is totally wrong and made up story toget extra money. I am sending you all the proof with this letter to confirm that we as a hotel didn't doanything wrong.On 12/06/2014 guest [redacted] checked in around 12:30 A.M. Guest made reservation for only2 adults. I am attaching Expedia reservation copy to confirm that. When she came at office for checkedin she was herself. Also in registration card she didn't mention number of persons. When we asked herwhy you didn't put number of persons, she was rude and told us everything is in the reservationconfirmation. So we didn't argue with her and we thought it must be only 2 persons.After she went in the room, her husband came for extra blanket. We did give him extra blanket rightaway. After that he came back again and started asking 2 extra blanket and comforter for the bed. Thenwe asked him and find out they were 4 adults & 2 kids in their room. At same time we also find out thathe was smoking. But they reserved non-smoking 1-king bed.As per our policy in that room maximum guest allowed is 2 adults + 2 kids and they cannot smoke in thatroom because that was non-smoking room.So we request the husband to call his wife because the room was on her name. When she came shestarted arguing with us without listening to us. If she would of request us for bigger room for 4 adultsand 2 kids with smoking room, we would have provide her bigger room. But she didn't request usanything and we were totally sold out that night.We explained her for long time in the office about having more people and smoking in the room. Shedidn't listen and constantly argued with us for extra bedding. She was telling us what kind of customerservice you guys are providing to your guest. We told her that we already provide everything as per ourpolicy and the reservation confirmation. But we don't allow any extra person and smoke in non-smokingroom.Because of all this problem they were causing, we request her all extra persons in the room have toleave right away, otherwise you all have to check out right away and no one can smoke in that room.Because they don't want to follow our rules and policy, we had to tell her to check out right away. Theymessed up our room with smoke and took one and half hours to check out.As per expedia reservation policy, we never charge or ask guest credit card. So we don't have to give herany refund because we didn't charge her anything.We are sending you expedia confirmation for your record only. PLEASE DO NOT DISCLOSE CONTRACTEDRATES TO GUEST, as per expedia policy. (You can see that at the bottom of expedia reservationconfirmation).We like to inform Revdex.com that as per our policy guest have no rights to ask hotel for refund. But as perexpedia request, we refunded full amount to expedia on 01/03/2015. Now if she want her money back,she have to talk to expedia as per reservation policy.The complaint she wrote to Revdex.com is totally fake. We also like Inform Revdex.com that we don't owe any money toguest. Guest mentioned disputed amount $600.00 but actually we have to charge her money fordamaging our non-smoking room with smoke. And we don't have to refund expedia in favor of thisguest. But we did this refund to expedia only because of expedia special request.If you have any further question, please feel free to contact me at 714-761-9900.[redacted]General ManagerAnaheim National InnDate: 01/30/2015

Review: I made 3 night reservation through Expedia online for the Anaheim National Inn. I attempted calling day before my stay 12/04/2014 to confirm and there phone was unhooked. Man was rude and said there was something wrong on my behalf. I sent my husband for extra blanket and after an intense conversation manager finally gave him one. Not realizing it was only a mattress with no sheets I went to request another blanket to put down. Manager accused of me of fraud for not including my 2 and 6 year old daughter in reservation I thought I did. She accused my husband of smoking in a non smoking room and clearly I can tell you he did not. She yelled she is not the Hyatt or Marriott after I question her customer service for refusing to give me ex blanket. She called and lied to Expedia and then yelled at me she has power to put me on street and yelled to check out. from 1 to 2 am I was desperately crying as my husband was unresponsive daughtere sleeping 7 luggages and no car or place to stay she put me out at 2:20 am all for a requesting a blanket.Desired Settlement: This was my daughtere birthday and ruined by this hotel. I payed 30 plus 20 dollar tip in taxi to take me to another hotel I had no choice but to pay extra 350.00 dollars to stay at another hotel totaling to $550.00 dollars spent for hotel which I would had never paid if searched with time. I have reciepts to prove and want reimbursement for this because this could had been avoided if the lady who I believe was manager and her husband had better customer service.I was distressed and asthmatic.

Business

Response:

Attention: [redacted]Revdex.com of San Diego & Imperial Counties.Complaint ID: [redacted]This is [redacted], General Manager at Anaheim National Inn. I am really sorry for late reply. I readyour letter regarding customer [redacted].I [redacted], myself checked in this guest on that night. So I knew all details about his guest.I read customer's statement of the problem on your website. This is totally wrong and made up story toget extra money. I am sending you all the proof with this letter to confirm that we as a hotel didn't doanything wrong.On 12/06/2014 guest [redacted] checked in around 12:30 A.M. Guest made reservation for only2 adults. I am attaching Expedia reservation copy to confirm that. When she came at office for checkedin she was herself. Also in registration card she didn't mention number of persons. When we asked herwhy you didn't put number of persons, she was rude and told us everything is in the reservationconfirmation. So we didn't argue with her and we thought it must be only 2 persons.After she went in the room, her husband came for extra blanket. We did give him extra blanket rightaway. After that he came back again and started asking 2 extra blanket and comforter for the bed. Thenwe asked him and find out they were 4 adults & 2 kids in their room. At same time we also find out thathe was smoking. But they reserved non-smoking 1-king bed.As per our policy in that room maximum guest allowed is 2 adults + 2 kids and they cannot smoke in thatroom because that was non-smoking room.So we request the husband to call his wife because the room was on her name. When she came shestarted arguing with us without listening to us. If she would of request us for bigger room for 4 adultsand 2 kids with smoking room, we would have provide her bigger room. But she didn't request usanything and we were totally sold out that night.We explained her for long time in the office about having more people and smoking in the room. Shedidn't listen and constantly argued with us for extra bedding. She was telling us what kind of customerservice you guys are providing to your guest. We told her that we already provide everything as per ourpolicy and the reservation confirmation. But we don't allow any extra person and smoke in non-smokingroom.Because of all this problem they were causing, we request her all extra persons in the room have toleave right away, otherwise you all have to check out right away and no one can smoke in that room.Because they don't want to follow our rules and policy, we had to tell her to check out right away. Theymessed up our room with smoke and took one and half hours to check out.As per expedia reservation policy, we never charge or ask guest credit card. So we don't have to give herany refund because we didn't charge her anything.We are sending you expedia confirmation for your record only. PLEASE DO NOT DISCLOSE CONTRACTEDRATES TO GUEST, as per expedia policy. (You can see that at the bottom of expedia reservationconfirmation).We like to inform Revdex.com that as per our policy guest have no rights to ask hotel for refund. But as perexpedia request, we refunded full amount to expedia on 01/03/2015. Now if she want her money back,she have to talk to expedia as per reservation policy.The complaint she wrote to Revdex.com is totally fake. We also like Inform Revdex.com that we don't owe any money toguest. Guest mentioned disputed amount $600.00 but actually we have to charge her money fordamaging our non-smoking room with smoke. And we don't have to refund expedia in favor of thisguest. But we did this refund to expedia only because of expedia special request.If you have any further question, please feel free to contact me at 714-761-9900.[redacted]General ManagerAnaheim National InnDate: 01/30/2015

Review: The people that work at that hotel scam!! The lady manager called Priceline and told the rep that she was trying to talk to me and I slammed the door in her face!! Those hotel doors are hard to slam. And if I really did that, then why didn't she call the police. She said that I was avoiding her but my family and I were in Disneyland, so we came back late every night. There was no note in the room so I had no idea that she wanted to talk to me. Then she claimed that I stole a pillow to Priceline. She is lying. This is how she keeps the deposit. She told me the day of check-out that I had too many people in the room so she was going to charge $150 on my card but if I have her $15 on top of the deposit then she wouldn't charge me. She knew how many people I had and she never said a word to me!! She also told me that she told my daughter that I had to come to the office. She never said that to my daughter, and she has no right to tell my kids anything. She is very unprofessional.Desired Settlement: I want a full refund from that hotel because that lady manager deserves to be fired for all of her lies she told me and all of the lies she said about me to Priceline.

Business

Response:

Hi,

Guest had 2 different room reservation

for different dates. From 26 March to 28 March she had Reservation

#[redacted] for basic triple room, she mentioned only 2 person in

reservation and 2+2 person in registration card. (In basic triple room we allow

max 6 person). But she had 7 people in the room. So she has to pay

$10.00 + tax for one extra person for 2 nights.

(See copy of registration card

in attachment)

From 28 March to 30 March, she had

different reservation# [redacted] for King Suite smoking. She mention only 2

person in reservation and 2+2 person in registration card. (In that room we

allow max 4 person). But she had 7 people in the room. So she has to pay

$30.00 + tax for 3 extra person for 2 nights.

(See copy of registration card

in attachment)

We find out that they are7 people in the room

when they were moving to another room for different reservation on 03/28/15

So on 28th March we requested her to

stop by to the office so we can talk regarding extra people in the room,

she didn't come to office all day. They were coming very late every night and

they put do not disturb sign at room door, so we cannot go inside the room. How

can we talk to her and how can we leave a note inside room. Every night when

they came to hotel, we tried to call the room but they didn’t answer the phone.

So we called booking.com and informed about having extra

people in the room. Booking.com told us

that we have all right to refuse this reservation because of extra people or we

can charge for extra people. But without talking to guest we cannot do

anything. They never come to the office or never called us.

Her daughter came to the office for extra

towels and extra pillow on 03/28/15. We gave her everything and request her to

send her mom to the office. But she did not come to the office. At check-out

time she told us that you didn’t say anything to my daughter. But we just find

out with this complain that she knew everything.

If she is saying that we don’t have no right

to tell her daughter anything, why she send her daughter to the office by herself

to pick up extra towels and pillow.

Now we can tell who is doing SCAM! Because she

made reservation for 2 people but stayed 7 people inside. So she lied to the

booking.com and the hotel to save money.

At check-out time when we talked to her

regarding this, she was getting really upset and left the office with slammed

the office door.

And we don’t have to call police on this

matter.

At check-out time we told her that she have to

pay extra money for extra people having in her room for 2 days. And we

checked the room at check-out time and find out one pillow was missing. That

time she was in the office and we also told her about missing pillow. She

didn't say anything about pillow. So we have to cover $10 also for missing

pillow. So total money $56 we have to collect from her. She didn't have money,

so we covered from her deposit $50 and after that she owe $6.00. And

this is the reason she slammed the office door and left.

She mention in complain that we were going to

charge $150.00 on her credit card, but we didn’t say anything like that or we

did not charge $150.00. We have to charge her $56.00 but her deposit was only

$50.00. When she refused to pay $56.00, we have to tell her that we will adjust

this charge from deposit and after that you owe $6.00.

That's why she didn't receive her deposit back

and she left immediate.

So who will pay remaining balance $6.00? And where

we can make complain about this?

See the two attachments for copy of RESERVATION and

REGISTRATION CARD.She

already received invoice and receipt from us.Thank you[redacted]Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They are lying. They knew how many children I had and they said nothing. My family and I were in Disneyland, that's why we came back late. My daughter went to the office in the morning to get towels, but she was told that the housekeeper didn't start until 10am. And my daughter came back with no towels. Then when we came back from Disneyland, the towels were in the room. I never asked for an extra pillow. And I didn't take their lame flat pillow. I buy my pillows at Costco. They never made any contact with me at all. They wanted to keep my deposit, that's how they scam, by lying. She did tell me that I had to give her $15 more dollars on-top of the deposit because I had too many kids for that second reservation, but she knew and she still allowed my family and I to stay. When I left the office, I didn't slam the door. Those doors don't slam. And all she had to do was call the police on me if I really was that bad but she couldn't because they are in the wrong. They didn't want the police there because they have dirty hands. They don't give receipts for cash payments. They didn't give me a receipt when I gave them cash. That's bad business. They don't report their cash payments to the IRS, they pocket the cash. That's how they scam.

Regards,

Business

Response:

Hi,

What we have to explain we already did it in our first

response and that is the fact. It will never change because of her this type of

ridiculous accusation.

She should be thankful to us that we kept them in our room

for their entire stay after knowing they are seven people in the room. And

booking.com told us that we should refuse the reservation without any refund

because they are seven people in one room. But we didn’t refuse their

reservation and we did favor to her because we thought she will pay extra

charge for extra persons.

We gave her total three copy of credit card transaction and

receipt for cash payment of room rent. (See copy of copy of receipts in

attachment). She already got original receipts at check in time.

As per our previous response she owe $6.00. You can see the

copy of receipt for extra charge. (See copy of original receipt in attachment).

She didn’t wait in the office for her receipt at check-out time.

Now she is making new stories. For $6.00, we don’t have go

to police and we will be happy if she wants to go to IRS or anywhere.

See attachments.Thank you.[redacted]Manager