Anaheim Public Utilities

Review: Since May Of 2014 I Been Dealing With Bad Customer Service By Anaheim Public Unitlies On A Reasonable Payment Plan And I Feel I Being Ripped Off By This Company And Their Colllection Supervisor [redacted] And Her Staff [redacted] Has Been Unprofessional To State Emloyees By California Delvopmential Services And Their Workers I Have Devlopmential Diabaltiny And I Beening Changed 400.00 Dollars And [redacted] Is Forcely Rude And Trying Me To Sign A Contact With The City I Am Planning To Take Legal Action Against The City And [redacted] And I Going To Get A Tempoary Resting Order Against The City,the bill was issue earlier then promisedDesired Settlement: for all the treatment they caused I ask the 400.00 To Be Credited To My Accounta waiver of all bill amount

Business

Response:

[redacted], Thank you for providing me with the details of Mr. [redacted]’s complaint. The issue described below has been resolved, the customer had an outstanding balance during this time frame and was unable to make payment in full. The policy for monthly payment arrangements requires that the customer acknowledge via signature that they agree to make payment each month of a predetermined amount plus any current charges in order to extend their payment due date. After fully explaining the options to Mr. [redacted] he signed the agreement and was approved for a payment arrangement. Thank you, [redacted]@anaheim.net714-765-5133