Anaheim Quality Inn & Suites

Hello,Below is the response to Comp ID# [redacted] Please feel free to contact me with any questions or concerns.Miss ***,We again sincerely apologize for the inconvenience and would happily give you a refundSince the reservation was not made in your name, we would just need your mother, *** [redacted] , to contact us so that we can get the proper information from her and refund the room to the card that it was paid onOnce again, we understand your frustration and please have your mother contact us so we can get this resolved promptlyIf you have any other questions or concerns, please feel free to reach out to us at anytimeBest Regards, [redacted] *** [redacted]

Hello,Below is the response to Comp ID# [redacted] . Please feel free to contact me with any questions or concerns.We sincerely apologize for any inconvenience you experienced during your stay with us. Industry and company standards only allow guests who have their name associated with the... reservation or as specified in writing prior to arrival to check into or gain access to a room for security reasons. Your feedback is important to us and we will be sure to address your concerns with all staff to avoid any further incidents. In regard to any possible compensation we will be more than happy to speak with the registered guest for this particular reservation. We hope you will reconsider and give us the opportunity to accommodate you again. Please do not hesitate to contact us if you have any questions or concerns. We truly apologize again for the inconvenience. Best Regards, [redacted] *** [redacted]

Ms [redacted] , I am pleased to say that I have resolved my dispute with Quality Inn and Suites to the satisfaction of myself and my client.( Complaint # [redacted] ) Please discontinue any further action on my behalf I want to thank you so much for your interventionI am sure that without it, this would not have turned out well for my clientSincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I presented a receipt with my name on it for one of two rooms then I video called my mother who showed I'd and credit cardThey told me to wait in the parking lot for hoursIt was over degrees and I am recovering from brain surgeryAfter my mother complained and informed thee manager about everything instead of receiving an apology we were retaliated against by having room service forget to make up our roomsThis is a direct violation of the ADA and you have made no effort whatsoever to resolve.
Regards,
*** ***

Hello,Below is the response to Comp ID# [redacted]. Please feel free to contact me with any questions or concerns.Miss [redacted],We again sincerely apologize for the inconvenience and would happily give you a refund. Since the reservation was not made in your name, we would just need your mother, [redacted] [redacted], to contact us so that we can get the proper information from her and refund the room to the card that it was paid on. Once again, we understand your frustration and please have your mother contact us so we can get this resolved promptly. If you have any other questions or concerns, please feel free to reach out to us at anytime. Best Regards,[redacted] [redacted]

Hello,Below is the response to Comp ID# [redacted]. Please feel free to contact me with any questions or concerns.We sincerely apologize for any inconvenience you experienced during your stay with us. Industry and company standards only allow guests who have their name associated with the...

reservation or as specified in writing prior to arrival to check into or gain access to a room for security reasons. Your feedback is important to us and we will be sure to address your concerns with all staff to avoid any further incidents. In regard to any possible compensation we will be more than happy to speak with the registered guest for this particular reservation. We hope you will reconsider and give us the opportunity to accommodate you again. Please do not hesitate to contact us if you have any questions or concerns. We truly apologize again for the inconvenience. Best Regards,[redacted]

Ms. [redacted], I am pleased to say that I have resolved my dispute with Quality Inn and Suites to the satisfaction of myself and my client.( Complaint # [redacted]) Please discontinue any further action on my behalf.  I want to thank you so much for your intervention. I...

am sure that without it, this would not have turned out  well for my client. Sincerely, [redacted]