I am rejecting this response because: Part I: Wrong Choice of Scanner: In response to Mr***’s point that I erred on choosing the model of scanner; I have attached (Appendix 1) the text messages we exchanged on our cell phones The specific requirement I had shared with him: a My motel is a low cost stay option b My customers are not international travelers c Not everyone in the US has a passport (based on my long-term experience I was offered the choice of scanner models: a Driver’s License Reader b Passport Reader The Driver’s License Reader made more sense, based on his inputs He claims that during the sales process he had explained that the scanner wouldn’t read Illinois license plates – and insists that even after he shared this I still chose it – a machine that wouldn’t read the license plates of the very state I live in and have my motel in What is even more disquieting is that he went ahead and sold me a product which would not work at all – caring little for whether the machine would work for my specific requirements, as well as customer satisfaction Post buying the product we had trouble using it, for obvious reasons (as mentioned above)I have spent 40-minutes, speaking with their Tech Support, every alternate day in getting it to work or sorting out issues My point is, that when they sold me the product, they had no clue that it would not work in IllinoisAnd when they did realize this fact, instead of owning up to their mistake, apologizing and refunding me my money – at the very least – they went ahead and they asked me for a further $1190, baling this entire fiasco on me Mr [redacted] also claims that I used the full version, as demo, for days before buying it – therefore I should have discovered this glitch earlierTo this, here are my points: a The receipt clearly shows that I paid the company on 02/14/2016, post which they sent me the hardware and the complete copy of the softwareSo, the question that begs for an answer is: How would I have been able to test the system without both, the hardware and the software? After paying up $1945, we have, till date, not been able to use the system and have not gone live because the product is just clearly not working – in spite of multiple calls to their Tech Support, granting them remote access to my computer a Their Tech Support team members - [redacted] (an alias), [redacted] ( [redacted] ) and [redacted] have told me that this scanner will not work in Illinois Part II: OCR Scanner Please refer to the attached email from Mr [redacted] ***, Tech Support for [redacted] , (the Card Scanning Solution and Scanner provider to Anand System) whose scanner was sold to us, in a misrepresented manner, by Mr [redacted] We wanted a product / system we could rely on (who doesn’t?) Since we have bought this product, it has given us nothing more than trouble We have not been able to go live with this software - and in case we go attempt to go live - we will need reliable Tech Support for the organization – which The way they work, I will need an attorney’s intervention to get whatever little support they are offering This doesn’t make for a good deal or working – and in any case – all their falsehoods, misguiding and misrepresentations have left a huge question in my mind about how much can I really trust them – especially since they ask for remote access to my system (which has all my data) Part III: Hardware With respect to returning only the hardware, it needs to be understood that we bought it as a package – and one without the other is useless and pointlessWe paid for both – and I would like a refund for the entire package In conclusion, everyone, including us, needs vendors whose morality is not questionable and who aren’t cheating their customers – and all Anand Systems and Mr [redacted] have done is lie, backtrack and misrepresent We demand full refundIn case of them not giving us a full refund, I request Revdex.com to publish this case to save other people from being gypped by this company
We are offering free software demo download on our website at [redacted] This is fully functional demo software and customer can put real property information and check out all feature and functionsDemo is available at no cost without any obligationsIf they like it than they go ahead and purchase our softwareMs*** [redacted] downloaded our software demo on Jan 19, at 11.08.37am (PT)This was free demo without any obligations After looking at our free demo, she decided to purchase our software and at the same time she also requested ID Scanner and Signature Pad hardware to purchase We are offering multiple versions of ID Scanner and our website also shows description of different ID Scanners and we did explain difference between different model of ID ScannerShe decided to purchase our lowest price Barcode ID Scanner mode and based on her request we did sell to herBased on her request invoice was generated on Feb 10, at 1:PM and she did send us payment confirmation on Feb 14, at 5:PMAfter looking at her payment conformation full version of software got installed on her computer on Feb 17, This is full version of software, permanent license was granted on her computerShe owns full never expired software on her computer.This is no refundable permanent license for software installed on her computerAs we have given her full version of license so she now own lifetime license of softwareShe ordered Barcode scanner and some of IL driver license has encrypted data on driver license that can't read guest information from driver license and only take photo copy of driver licenseDuring purchase we did explain her that if barcode is not in readable position than you can't read driver license with this scannerWe offered her as you have problem with this ID Scanner we can take scanner back and refund you for scannerScanner cost was $She did't agree for sameWe propose her, we can give you higher model of scanner that work on ***That scanner cost is $and she want that to be overnight deliver so $shipping cost and total comes out - $We ask her, you return low cost barcode scanner and I can only charge differenceShe don't want to return old scanner and she want us to charge for difference between $- $= $and once she receive new scanner, she will return old scannerNow ask me which company get agree for this type of terms and condition? She was us to ship $scanner and she only want to pay $for that scannerWhat if she don't return old scanner? Who is going to pay for itShe currently have permanent software license on her computer, we don't know if she copy that license to multiple locations tooWe are ready to take Barcode scanner back and refund her full payment to her or We can ship new [redacted] scanner and we can refund for barcode scanner once we get it back hereShe need to pay for [redacted] Scanner and she need to ship us back old scannerShe hold permanent license and now she want full money backOur license policy clearly stated, once license is generated, it can't be refund for any reasonWe are giving days fully working demo and she did downloaded demo and after that she decided to purchase our softwareSo there is no question of refunding for software license If she want she can send us back hardware and we can refund for hardware paymentShe want full money that is not going to happen in any condition after permanent license is generatedThank you, [redacted]
I am rejecting this response because: Part I: Wrong Choice of Scanner: In response to Mr***’s point that I erred on choosing the model of scanner; I have attached (Appendix 1) the text messages we exchanged on our cell phones The specific requirement I had shared with him: a My motel is a low cost stay option b My customers are not international travelers c Not everyone in the US has a passport (based on my long-term experience I was offered the choice of scanner models: a Driver’s License Reader b Passport Reader The Driver’s License Reader made more sense, based on his inputs He claims that during the sales process he had explained that the scanner wouldn’t read Illinois license plates – and insists that even after he shared this I still chose it – a machine that wouldn’t read the license plates of the very state I live in and have my motel in What is even more disquieting is that he went ahead and sold me a product which would not work at all – caring little for whether the machine would work for my specific requirements, as well as customer satisfaction Post buying the product we had trouble using it, for obvious reasons (as mentioned above)I have spent 40-minutes, speaking with their Tech Support, every alternate day in getting it to work or sorting out issues My point is, that when they sold me the product, they had no clue that it would not work in IllinoisAnd when they did realize this fact, instead of owning up to their mistake, apologizing and refunding me my money – at the very least – they went ahead and they asked me for a further $1190, baling this entire fiasco on me Mr [redacted] also claims that I used the full version, as demo, for days before buying it – therefore I should have discovered this glitch earlierTo this, here are my points: a The receipt clearly shows that I paid the company on 02/14/2016, post which they sent me the hardware and the complete copy of the softwareSo, the question that begs for an answer is: How would I have been able to test the system without both, the hardware and the software? After paying up $1945, we have, till date, not been able to use the system and have not gone live because the product is just clearly not working – in spite of multiple calls to their Tech Support, granting them remote access to my computer a Their Tech Support team members - [redacted] (an alias), [redacted] ( [redacted] ) and [redacted] have told me that this scanner will not work in Illinois Part II: OCR Scanner Please refer to the attached email from Mr [redacted] ***, Tech Support for [redacted] , (the Card Scanning Solution and Scanner provider to Anand System) whose scanner was sold to us, in a misrepresented manner, by Mr [redacted] We wanted a product / system we could rely on (who doesn’t?) Since we have bought this product, it has given us nothing more than trouble We have not been able to go live with this software - and in case we go attempt to go live - we will need reliable Tech Support for the organization – which The way they work, I will need an attorney’s intervention to get whatever little support they are offering This doesn’t make for a good deal or working – and in any case – all their falsehoods, misguiding and misrepresentations have left a huge question in my mind about how much can I really trust them – especially since they ask for remote access to my system (which has all my data) Part III: Hardware With respect to returning only the hardware, it needs to be understood that we bought it as a package – and one without the other is useless and pointlessWe paid for both – and I would like a refund for the entire package In conclusion, everyone, including us, needs vendors whose morality is not questionable and who aren’t cheating their customers – and all Anand Systems and Mr [redacted] have done is lie, backtrack and misrepresent We demand full refundIn case of them not giving us a full refund, I request Revdex.com to publish this case to save other people from being gypped by this company
We are offering free software demo download on our website at [redacted] This is fully functional demo software and customer can put real property information and check out all feature and functionsDemo is available at no cost without any obligationsIf they like it than they go ahead and purchase our softwareMs*** [redacted] downloaded our software demo on Jan 19, at 11.08.37am (PT)This was free demo without any obligations After looking at our free demo, she decided to purchase our software and at the same time she also requested ID Scanner and Signature Pad hardware to purchase We are offering multiple versions of ID Scanner and our website also shows description of different ID Scanners and we did explain difference between different model of ID ScannerShe decided to purchase our lowest price Barcode ID Scanner mode and based on her request we did sell to herBased on her request invoice was generated on Feb 10, at 1:PM and she did send us payment confirmation on Feb 14, at 5:PMAfter looking at her payment conformation full version of software got installed on her computer on Feb 17, This is full version of software, permanent license was granted on her computerShe owns full never expired software on her computer.This is no refundable permanent license for software installed on her computerAs we have given her full version of license so she now own lifetime license of softwareShe ordered Barcode scanner and some of IL driver license has encrypted data on driver license that can't read guest information from driver license and only take photo copy of driver licenseDuring purchase we did explain her that if barcode is not in readable position than you can't read driver license with this scannerWe offered her as you have problem with this ID Scanner we can take scanner back and refund you for scannerScanner cost was $She did't agree for sameWe propose her, we can give you higher model of scanner that work on ***That scanner cost is $and she want that to be overnight deliver so $shipping cost and total comes out - $We ask her, you return low cost barcode scanner and I can only charge differenceShe don't want to return old scanner and she want us to charge for difference between $- $= $and once she receive new scanner, she will return old scannerNow ask me which company get agree for this type of terms and condition? She was us to ship $scanner and she only want to pay $for that scannerWhat if she don't return old scanner? Who is going to pay for itShe currently have permanent software license on her computer, we don't know if she copy that license to multiple locations tooWe are ready to take Barcode scanner back and refund her full payment to her or We can ship new [redacted] scanner and we can refund for barcode scanner once we get it back hereShe need to pay for [redacted] Scanner and she need to ship us back old scannerShe hold permanent license and now she want full money backOur license policy clearly stated, once license is generated, it can't be refund for any reasonWe are giving days fully working demo and she did downloaded demo and after that she decided to purchase our softwareSo there is no question of refunding for software license If she want she can send us back hardware and we can refund for hardware paymentShe want full money that is not going to happen in any condition after permanent license is generatedThank you, [redacted]