ANC Heating & Air Conditioning Inc.

I would like to thank ANC heating for all they have done for my family with a resent repair of our air conditioning system. I have never been so impressed with the way a company does business . ANC has gone over and above what I would expect from any company. We had another company install a furnace and A-coil and 2 years later ANC finished the rest. We had a lot of trouble with the components installed by the first company. Not only did ANC service the problems with the components they didn't install, when the part finally failed years later they came back again and made sure we had our air back on and did it at no charge. It was not their responsibility, and they replaced it anyway! I worked with L[redacted] during our issues, All he cared about was that we had our system working again. He was very pleasant and professional and actually cared. Our service guy Tom was great, Just like L[redacted] He was very pleasant and professional. Tom has been here many times keeping us going with the problems from the others company's failed parts. The install was clean and neat, and currently working good. Thank you Tom, L[redacted] and to all of the ANC crew. You went far beyond our expectations and will continue use you when needed. This review does not do ANC justice, The help they have given us goes well beyond what I have said above. Thank you ANC! We are very very Happy.

This morning I had a great conversation with our  valued customer [redacted]. I explained that our first service tech was seasoned and very experienced. He replaced the pressure switch and put a brand new hose on, as the original hose was cracked.  Subsequent to that visit, [redacted] experienced...

another no heat situation at which time we sent one of service techs that was just out of tech school and did not follow ANC's written procedures. The problem turned out to be an obstruction in the new tube we installed. Let me say, our service techs are not allowed to "sell" anyone a new furnace and our tech failed to call for a second opinion, when he obviously needed too.  This service tech as been taken out of our on call rotation until such time as he passes our internal tests and is signed off by our service manager.  With that being said, ANC stands behind our service with a 100% money back guarantee, (no one else offers this type of guarantee)....so I have authorized a complete 100% refund be sent to [redacted] and made sure he had my cell number for his peace of mind.  I hope that we can do future work for our valued customer and rest assured ANC wants to treat all of its customers fairly. Certainly we're not perfect, but we try hard to be. Lloyd K., President ANC Heating & Air

ANC Heating  DID NOT install the geothermal system and field in question. This is a service issue with a unit that was under warranty.I personally spoke to the [redacted] this evening to discuss the replacement of the geothermal machine at their home and the payment for such...

services. They are unhappy that we did not include the removal  and EPA approved disposal of the methanol from their geo field.  My service department did provide a discounted price for the service at $2300, (our price included the safe removal and disposal of the fluids and chemical and refilling with glycol), even though our test did not indicate the presence, but was noted by the homeowner it may have some in it). The main problem, they and I both have is the fact that my service tech did not document properly what they were proposing to do for the services quoted. His lack of proper paperwork procedures has brought us to this juncture.  Our contention is there would be no way to quote the problem with the field, simply due to the fact that the machine was not running, (our tech did not fully explain this to our customer, in fact he referenced "install and test geo system" on his workorder...., ambiguous at best). We had to replace the machine first to determine if there were any problem with the field....the [redacted] disagree. Going back with a flush cart to bleed the field was and is not a big deal, certainly we explored that option, but that's not our issue.... it was the contamination of the field itself, which I believe any reasonable person would not expect ANC to be responsible for.  We just do not run into "contaminated" fields, filled with unknown amounts Methanol and water. The contamination would lead to future breakdowns and a loss of capacity. Bleeding the field would probably work temporarily, but its just not the right thing to do. They must re-fill with a glycol solution to protect against freezing and the cost of that amount of glycol would exceed $1500, certainly not reasonable to be included in our unit replacement price.I am sad that the [redacted] did not reach out to me before writing such a scathing rebuke of our services. The [redacted] are not satisfied with our service, so I explained to them that ANC is a professional company that  puts Honesty and Integrity first.....and to the fact that we offer 100% money back guarantees for our services. They felt that ANC did not deserve any monies for the work performed so I have authorized the full refund of $1,025... and the [redacted] have accepted my offer. Life goes on.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   However once the stove is installed and meets my expectations, I will be better prepared toe give a good review.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Nothing was sent to me in writing and they never called me once. I called them and got the run around just like I am nowm [redacted] from ** knew that ANC did not install the unit and was made aware of what happened after the part was installed.
Regards,
[redacted]

Thank you for bringing [redacted]'s complaint to light. Last week I personally went to Ms. [redacted]'s home to speak directly with her regarding her complaint. To be honest with you, Ms. [redacted] had a legitimate issue, in that the [redacted] Pellet stove did not seem to be producing the kind of heat that I...

would have expected. Ms. [redacted] and I have come to an agreement that ANC would replace her stove with a larger BTU producing pellet stove, manufactured by [redacted]- ([redacted]) pellet stove. For the record, [redacted] is the manufacturer of the [redacted] and has washed their hands,.... due to the fact that it is outside their one year warranty. I have taken it upon ourselves to take care of our valuable customer, Ms. [redacted].
As soon as the stove arrives here at ANC, we will call Ms. [redacted] to make arrangements to install this stove for her.....free of charge. I will also provide her with a brand new 1 year parts and labor warranty  on the new unit.....to make sure she is covered for the coming season.
I expressed to her my apology for her inconvenience and hope that the replacement of the new unit, would give her faith in ANC once again.
I shall consider this matter closed with regards to the Revdex.com, but we shall further work with Ms. [redacted]. Our reputation and rating with the Revdex.com is very important to ANC.
Thank You.
[redacted], President
ANC Heating & Air Conditioning