Ancestry.com

Complaint: ***
I am rejecting this response because:Ancestry isn't paying attention or reading my complaintI know that I can enable local storageI know how to enable local storage. I don't want to enable local storageTo do so would open my machine to a variety of trackers and potentially to other malwareWhat I want Ancestry to do is to stop flashing their obnoxious message on nearly every page once I've closed once I've closed the message the first timeThe message is extremely annoying and often blocks some of the very information that I want to seeFor them to show the message once is fair enough -- but they continue throughout each session, no matter how many times I close it.In effect what Ancestry is trying to get me -- and no doubt thousands of other users -- to abandon a sensible security precautionBut why continue to nag paying subscribers who choose not to enable local storage if they don't wish to do so?
Sincerely,
*** ***

Contact Name and Title: Drew S***, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] July 4, RE: *** * ***-- *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint
to usAt Archives.com, we are committed to providing excellent customer service and hold our customers' satisfaction in the highest regard At Archives.com, we strive to always provide excellent customer serviceWe realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously. We sincerely regret any frustration that Ms*** has experienced in this situation. Based on the information provided in Ms***’s complaint, we are unable to locate the account on Archives.com associated with her Newspapers subscriptionWe ask that she provides the following to address this concern: Last digits of card charged Last date charged Type of card charged (VISA, Mastercard, Discover, American Express) Once we have received this additional information, we will search our databases for the charge and determine whether we may be able to address the issue raised If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at 1-800-262- Sincerely, Drew S*** Executive Response Team Ancestry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI truly appreciate your assistance.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I will go ahead and accept business responseHowever reviewing my emails they never sent me an email informing me that they refunded the money on the credit cardAnd I will have no way of knowing this until I receive my statement

Complaint: ***
I am rejecting this response because: the issue has not been resolved, meaning I still cannot save ancestry records to the family tree I started building in I did receive an e-mail from ancestry.com that they are aware of the issue and appreciated my patience as they work to resolve the issue, however this technical issue has been open now for almost two weeks, and ancestry.com did not provide any ETA as to when there technical issues will be resolved
Sincerely,
*** ***

Contact Name and Title: Drew S***, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] June 1, RE: *** * *** - Case: *** To Whom It May Concern, Thank you for forwarding Mr***’ response to usWe apologize for any inconveniences that have occurred from this situation, or for any misunderstanding of our previous message We wish to clarify for Mr*** that we have left the DNA test active, and that results should still be able to be processedWe want Mr*** to know that we value him as a member of Ancestry and wish him continued success in his family history research If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew S*** Executive Response Team Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] November 22, RE: *** *** - Case: *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint to
us. We have carefully reviewed the request and have the following response We as a company have our customers in the bests of interest. We apologize for any inconveniences that have occurred from this situation Our records indicate that Ms*** activated a monthly U.SDiscovery Membership on June 4, 2017, through iTunes. When a member purchase’s an Ancestry subscription through a third-party (such as iTunes, Google, or Amazon), they will be billed automatically every month until they cancel their subscription. All cancelations of those third-party subscriptions must be canceled through the website it was activated. As Ms*** ‘s order was processed through iTunes, he will need to contact them regarding the cancelation. Unfortunately, we are unable to process a refund for any recent charges, as we do not have access to iTunes’s billing system To assist Ms***, we have included the contact information for iTunes below 1-800-MY-APPLE http://www.apple.com/support/itunes/contact/ If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew Executive Response Team Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] August 28, RE: *** *** - Case: *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint
to usWe have carefully reviewed the request and have the following response As a company, we strive to serve our customers’ best interestsWe apologize for any inconveniences that have occurred from this situationWe been experiencing high wait times due to the larger than expected response we’ve had to our AncestryDNA Summer Promotion, and know that waiting on hold can be a frustrating experience The access to the databases associated with this membership has been terminated effective February 8, and Ms*** will have no future billing from Ancestry. Because we want Ms*** to have success with her family research, she will have continued access to the free resources on our site as a registered guest If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew Executive Response Team Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] September 22, RE: *** *** - Case: *** To Whom It May Concern, Thank you for forwarding Ms
***’s complaint to usWe have carefully reviewed the request and have the following response As a company, we strive to serve our customers’ best interestsWe apologize for any inconveniences that have occurred from this situation When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-prior to the renewal date if they do not wish to continue the subscription for the next billing period According to our records, no online cancelation or phone call was ever received indicating Ms***’s desire to cancel Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued a refund to Ms*** in the amount of $The confirmation number for this transaction is *** Depending on the payment method she used for this membership, please note that it may take up to 3-days for this credit to post to her account The access to the databases associated with this membership has been terminated effective immediately and Ms*** will have no future billing from Ancestry. Because we want Ms*** to have success with her family research, she will have continued access to the free resources on our site as a registered guest If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew Executive Response Team Ancestry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as I never show up on this company with any of y personal information again I am satisfied.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] July 27, RE: *** * *** - Case: *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint to
usWe have carefully reviewed the request and have the following response As a company, we strive to serve our customers’ best interestsWe apologize for any inconveniences that have occurred from this situation When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-prior to the renewal date if they do not wish to continue the subscription for the next billing period According to our records, no online cancelation or phone call was ever received indicating Ms***’s desire to cancel Because we are committed to providing superior customer service, we were prepared to make an exception to our policies and issue a refund to Ms*** in the amount of $The confirmation number for this transaction is *** Depending on the payment method she used for this membership, please note that it may take up to 3-days for this credit to post to her account The access to the databases associated with this membership has been terminated effective immediately and Ms*** will have no future billing from Ancestry. Because we want Ms*** to have success with her family research, she will have continued access to the free resources on our site as a registered guest If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew Executive Response Team Ancestry

Complaint: ***
I am rejecting this response because: I Feel That Ancestry.com Is A Very Well Known Company, And Also As They Have Stated They Have A Very Large Database Of Family Research RecordsFor The Type Of Response I Have Received From The Executive Department With Drew, With AncestryI View The Response Ancestry, Gave To Me As Very UnfavorableIf They Claim To Be Very Concerned With My Experience As A Customer At Ancestry, I Do Not Feel Any Concern, Or Commitment, From Ancestry, In Regards To Trying To Resolving This Issue For MeIf This Is Truly The Way In Which Ancestry, Gives This Experience In Which They Gave To Me To All Of There Customers, That Is So Very Truly Wrong, And Very Uncalled ForFor This Whole Experience I Have Faced With AncestryDNA, I Feel They Have Been Very Careless In This Process For Resolving ItI Am A Customer At Ancestry, I Feel Ancestry, Lacks All There Commitment To There Customers On Behalf Of Resolving Issues Pertaining To There Products At Ancestry, And AncestryDNAI Really Believe It's A Critical Part On Behalf Of Any Company, To Serve All There Customers Equally, And Responsibly, And RespectfullyI Also Feel When Customers Are Experiencing Issues On Behalf Of A Company, Or Any Company, Regardless, To Work With The Customers, And Work To Negotiate To The Very Best Of All There Abilities, To Bring Forth The Best Possible SolutionThat Is A Major, And Critical Role, For All BusinessesWith AncestryDNA, I Feel My Experience As A Customer Is Not At All Valued, And This Is Not Pertaining To Solutions They Have Offered Me, I Am Very Honored, And Thankful, For There SolutionsBut That Is Not The Expectation, I Was Looking For I Am Fully Holding Ancestry.com, And AncestryDNA, Fully Accountable For My DNA Results, I Am Simply Asking, And Requesting, For AncestryDNA, To Fully Reanalyze My DNA Results, Or Retest My DNA, In Regards To My African Ancestry, This Is My DNA, My Ancestry, I Have Invested A Lot Into DNA Testing, And Not With Just AncestryDNAIf AncestryDNA, Was Wanting To Work, With Me Regarding This And Do Everything They Possibly Can To Help Resolve, And Find Solutions, Or As I Have Requested Please Reanalyze My AncestryDNA, To Help Me, To Try To Find, And Discover, My African Ancestry, If AncestryDNA, Needs Proof I Have Copies, Of My DNA Results, From DNA Consultants, That Indicates, And States, My African AncestryIf AncestryDNA, Is Really Trying To Be The Best DNA Company Out There In The Market, They Need To Seriously Strive To Serve All There Customers To The Very Best Of There AbilityI Am Fully Holding AncestryDNA, To Account And I Am Asking To Forward And File For Hearing ETCIf AncestryDNA, Does Not Work To Resolve That I Am Requesting ThatI Also Am Requesting For My Claim, Here At The Revdex.com, To Remail Confidential, As This Claim Is Pertaining To DNA Results With AncestryDNAThank You Very Much
Sincerely,
*** ***

Contact Name and Title: Drew S***, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] June 19, RE: *** * *** - Case: *** To Whom It May Concern, Thank you for forwarding Mr*** complaint
to usWe have carefully reviewed the request and have the following response As a company, we strive to serve our customers’ best interestsWe apologize for any inconveniences that have occurred from this situation Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued a refund to Mr*** in the amount of $back to the original method of paymentThe confirmation number for this transaction is *** Depending on the payment method he used for this membership, please note that it may take up to 3-days for this credit to post to his account The access to the databases associated with this membership has been terminated effective immediately and Mr*** will have no future billing from Ancestry. Because we want Mr*** to have success with his family research, he will have continued access to the free resources on our site as a registered guest If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew S*** Executive Response Team Ancestry

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
December 18,
RE: *** * *** -- ***
To Whom It May Concern,
Thank for forwarding Mr***’s complaint to usWe have carefully
reviewed the request and have the following response
We sincerely appreciate the feedback that Mr*** has provided about Ancestry’s decision to retire Family Tree MakerWe have forwarded his suggestions to the appropriate department for further review and consideration
On December 8, Ancestry announced that we are discontinuing sales of our Family Tree Maker software on December 31st Following the Family Tree Maker desktop software announcement, we’ve seen an outpouring of comments, questions and the concerns raised by customersWe want Mr*** to know that we truly value him as a customer and his feedbackHere are three key things we’d like to re-assure him of after reading through customer comments on our blog:
• We are fully committed to supporting Family Tree Maker through at least the end of with all available support from member services, including technical issues, product issues, updates and attention to the productHe will be able to use the software, exactly as he does now, including TreeSync, for at least the next year
• We are exploring possible relationships with other desktop software solutions that would make it possible for their products to integrate with Ancestry
• We are exploring options to bring more reports and related functionality from Family Tree Maker into the online serviceStay tuned for updates on this over the coming year
To see the updates and more information about the retirement of Family Tree Maker we would invite Mr*** to use the following link to our blog
http://blogs.ancestry.com/ancestry/2015/12/09/more-information-on-family-tree-ma...⇄ /> If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us by either responding to this email or calling us at: ###-###-####, seven days a week, 9AM to 11PM MST
Sincerely,
Allison
Executive Response Team
Ancestry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
December 4,
RE: *** *** -- ***
To Whom It May Concern,
Thank you for forwarding Mr***’s complaint to usAt Archives.com, we are
committed to providing excellent customer service and hold our customers' satisfaction in the highest regard
At Archives.com, we strive to always provide excellent customer serviceWe realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriouslyWe sincerely regret any frustration that Mr*** has experienced in this situation
Unfortunately, we have customers who have at one time or another neglected to cancel or have simply forgotten that their membership would automatically renew after their free trialOur records indicate that Mr*** signed up for a monthly membership that began with a free seven day trial on June 17,
Per the Terms of service on our website, all of our subscriptions automatically-renew after the free trial membershipIn Mr***’s case, his trial renewed to a monthly paid membership on June 24,
When signing up for a free trial or other membership, the website requires the member to check off a confirmation box agreeing they have viewed and accepted the Archives.com Terms & ConditionsIn addition to this, the siprocess also states that an automatic-renewal will occur without a cancellationWe offer three different methods for customer’s to cancel their subscriptionCancellation is available online through his account, over the phone or by emailing us at ***@Archives.comAccording to our records, no email or online cancelation was received by Mr*** until November 30,
Because we are committed to providing superior customer service, we have made an exception to our policies as they regard membership and are prepared to issue a full refund to Mr*** in the amount of $for the past billingsDepending upon the payment method used for this membership, it may take up to 3-days for this credit to become accessible within his financial institution
With this cancellation, Mr***’s access to the paid online databases will expire immediately and he will have no further billing from Archives.com
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry.com

Contact Name and Title: Drew S***, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] June 14, RE: *** *** *** - Case: *** To Whom It May Concern, Thank you for forwarding Mr***’s
response to usAt Archives.com, we are committed to providing excellent customer service and hold our customers' satisfaction in the highest regard As a courtesy to Mr***, we have made an exception to our refund policy and issued him a full refund in the amount of $for the last three yearsthe access to the databases associated with this membership has been terminated effective immediately, and Mr*** will have no future billing from AncestryPlease note that it can take between 3-business days for these funds to become available within his financial institution, depending on their refund policies and procedures If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at 1-800-262- Sincerely, Drew S*** Executive Response Team Ancestry

Contact Name and Title: Paige, Executive Office Response Team Contact Email: [email protected] December 14, RE: *** * *** - *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint to usWe have
carefully reviewed her complaint and have the following response We as a company have our customer’s best interest at heartWe realize that when a customer makes a purchase with Ancestry, they are making an investment in their family, and we take this trust very seriously We regret any frustration or inconvenience this situation may have caused Ms***. Upon reviewing her account, it appears that she was able to contact us today and set her subscription to cancel at the end of the month she has paid for. The confirmation number for this transaction is: ***. It also appears that she was needing some assistance with moving her DNA results from one account to another. For her convenience we have provided a link below with instructions on how to share DNA results. Sharing DNA Results Again, we apologize for the frustration that Ms*** has experienced in this situation. If she has any further questions regarding this or any other matters pertaining to Ancestry, she may contact us at 1-800-262- Sincerely, Paige Executive Response Team Ancestry.com

Contact Name and Title: Dallas, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] October 21, RE: *** * ***- Case: *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint to
usWe have carefully reviewed the request and have the following response We as a company have our customers in the bests of interest. We apologize for any inconveniences that have occurred from this situation When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-prior to the renewal date if they do not wish to continue the subscription for the next billing period According to our records, no online cancelation or phone call was ever received indicating Ms***’s desire to cancel Our records indicate that Ms*** contacted our support through both our social media channels and by calling us at our toll-free number and received a refund in the amount of $Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued an additional refund of $The confirmation number for this transaction is *** Depending on the payment method she used for this membership, please note that it may take up to 3-days for this credit to post to her account The access to the databases associated with this membership has been terminated effective immediately and Ms*** will have no future billing from Ancestry. Because we want Ms*** to have success with her family research, she will have continued access to the free resources on our site as a registered guest If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Dallas Executive Response Team Ancestry