Ancestry.com

Title: Riley, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]     March 23, 2018 RE: [redacted] – Case: [redacted]     To Whom It May Concern,   Thank you for forwarding Mr. [redacted]’s complaint to us. At...

Ancestry, we strive to always provide excellent customer service. We realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously.    We regret the frustration that Mr. [redacted] has experienced. We have reviewed our records and found that both tests that were purchased have been activated on separate accounts. Because of our strict verification guidelines, we are required to verify that he is the owner of the email address associated with the account in question before we are able to provide account details. We ask that the test participants contact us directly so that we may better assist them with the status of their DNA tests. They may email us directly at [email protected] or call us at the number below.   Members can check the status of their DNA test at any time by logging into their account that they used to activate the DNA test, select “DNA” in the top left corner and click “Your DNA Results Summary” from the drop-down menu. If the test is still processing, there will be a status bar across the top of the screen indicating the current status of the test. If the results have completed, they will be able to access their full results from this page. For Mr. [redacted]’s convenience, we have included instructions below on how to check the status of the DNA test online:   https://support.ancestry.com/s/article/Finding-your-AncestryDNA-test-results-US-...⇄   We want Mr. [redacted] to know that we value him as a member of Ancestry and wish him success with his family history research.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Riley Executive Response Team Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   October 24, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s complaint to...

us. We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   Our records indicate that Ms. [redacted]’s DNA test was never activated on our website. We wish to clarify that this activation process requires that Ms. [redacted] input the 15-digit alphanumeric activation code into our website, but does not require an additional membership in order to produce results. We also wish to clarify that while we can confirm that her sample has arrived at our lab facility, we are unable to begin processing tests until they are activated. If Ms. [redacted] still has her activation code, she can activate the test online by following the instructions in the article linked below:   Activating a DNA Test   If Ms. [redacted] no longer has her activation code, we will need to provide her with a free replacement DNA test. To do so, we ask that she email us directly at [email protected] to process this request.   If this situation has impacted Ms. [redacted]’s experience to the point where the product no longer works for her, we are willing to make an exception to our refund policy and offer you a full refund for the test in the amount of $98.95. If she would like to take advantage of this refund, then we would ask that she delete her DNA results from her account. To delete the results, go to their DNA results home page and click on the settings button to the right of their name. On the settings page, there is a button in the right hand column that asks you to enter your password and delete the results.   Once the results have been deleted, please email us directly at [email protected] and we will process the refund. We want Ms. [redacted] to know that we value her as a member of Ancestry and we appreciate her patience in this matter.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew Executive Response Team Ancestry

Contact Name and Title: Drew S[redacted], Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   April 4, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’ complaint to...

us. We have carefully reviewed the request and have the following response.   We sincerely regret the frustration Ms. [redacted] has experienced as a result of our extending the wait times for DNA kit processing. At Ancestry, we strive to always provide excellent customer service. We realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously.     Our records indicate that the test on Ms. [redacted] account for Matthew [redacted] was was unable to be processed at our laboratory, and that we have since shipped her a replacement DNA test, which was delivered on April 3rd, 2017. For her reference, we have included a link to the tracking information below:   [redacted]   We regret that we are unable to provide Ms. [redacted] with a specific date as to when her results will be ready. We are working to reduce wait times, and are happy to announce that we recently opened an additional lab to expand our capacity to process and analyze DNA samples. As a result, Ms. [redacted] should have received an email on March 23rd, 2017 indicating DNA sample is in its final stages of processing. From the time of that email, it should only take about 2-4 weeks until processing is complete.   In light of the difficulty and frustration Ms. [redacted] has experienced as a result of this delay, we would like to offer her a complimentary three month World Deluxe subscription (a value of $104.97). The World Deluxe subscription provides you access to all of the records we have available on Ancestry. This membership also provides additional benefits such as Shared Ancestor Hints, DNA Circles, and New Ancestor Discoveries. If Ms. [redacted] would like to read more about these added benefits, we have provided a link to the following article:   AncestryDNA and Subscriptions   Our normal processing time for DNA kits has been extended due to the high volume of kits we've received. While waiting for her replacement kit to process, we invite Ms. [redacted] to explore Ancestry with this complimentary subscription. To redeem this offer, please email our Executive Office directly at [email protected].   We will notify her by email once the testing begins, and she may check the status of her DNA test at any time by logging into her account and selecting "DNA" in the top left corner.   If Ms. [redacted] feels this delay in our lab processing is impacting his experience to the point where the product no longer works for her, we would be willing to provide her with a full refund of both tests in the amount of $202.90. In order to redeem this offer, however, we ask that she first delete the tests from the website.   If Ms. [redacted] would like to pursue this refund, we ask that she email us [email protected] the tests have been deleted. She may delete the DNA results by first logging into her Ancestry account. Then navigate to the DNA Home page, and click on the Settings button on the right-hand side of the page. On this page, there an area on the right-hand side with a button labeled Delete Test Results. She may then simply click on this button and enter her Ancestry password to confirm the deletion of the tests.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

Complaint: [redacted]
I am rejecting this response because: It is not clear to me what Ancestry is going to do. Their response said, "our records indicate that Mr. [redacted] went through his financial institution to cancel the membership; which caused a chargeback. Because Mr. [redacted] chose to initiate the chargeback process, we are obligated to follow through on that process." What does that mean to me?
Sincerely,
[redacted]

Title: Riley, Executive Office Response TeamContact Phone: 1-800-262-3787Contact Email: [email protected]  March 23, 2018RE: [redacted] – Case: [redacted]  To Whom It May Concern, Thank you for forwarding Ms. [redacted]’s complaint to us. At Ancestry, we...

are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard.   We regret the frustration that Ms. [redacted] has experienced. We have reviewed our records and found that we issued a refund in the amount of $107.79 back to PayPal on February 26, 2018. We would be happy to further review the status of her refund if she is able to email us directly at [email protected] with the following information:  PayPal Billing Agreement IDTransaction ID The Billing Agreement ID begins with “B-” and may include letters and numbers. Please note that this is different than the Transaction ID or Invoice ID, and is located on the PayPal account page under “Pre-approved payments.”  If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787. Sincerely,   RileyExecutive Response TeamAncestry

December 16, 2015
RE: [redacted] -- [redacted]
To Whom It May Concern,
Thank you for forwarding Ms. [redacted]’s response to us. We have carefully reviewed the request and have the following response.
At Ancestry, we strive to always provide excellent customer service. We realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously. We sincerely regret any frustration that Ms. [redacted] has experienced in this situation and appreciate her sending the information we needed to locate her other account.
Because we are committed to providing superior customer service we have processed a refund for her duplicate account in the amount of $[redacted]. Depending upon the payment method she used for this membership, it may take up to 3-5 days for this credit to become accessible within her financial institution. The cancellation number for this is: [redacted].
Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on Ancestry as a registered guest.
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####.
Sincerely,
Allison
Executive Response Team
Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: [redacted]
Contact Email: [redacted][email protected]
September 8, 2015
RE: David A[redacted] -- [redacted]

To Whom It May Concern,

Thank you for forwarding Mr. A[redacted]’s complaint to us. We have carefully reviewed the...

information and have the following response.
At Ancestry, we strive to always provide excellent customer service. We realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously. We sincerely regret any frustration that Mr. A[redacted] has experienced in this situation.
We have gone to extensive lengths to initiate the removal of Mr. A[redacted]’s Credit Card information from our systems. As a company, we are in the middle of reviewing the process of deleting both credit card and account information. In Mr. A[redacted]’s case, we have taken immediate action to delete his account in full. This will delete the family information that he has saved to our site as well as any personal information entered at the time of billing.
We regret the frustration that Mr. A[redacted] had in trying to initiate a free trial on our site and in locating our company’s contact information. If at any point in the future Mr. A[redacted] would like to start a free trial or subscription with Ancestry, he is welcome to do so. If he doesn’t want to have his credit card information stored in our system we would encourage him to sign up using a check or money order. Instructions on how to do so are in the following link.
http://help.ancestry.com/app/answers/detail/a_id/1764/kw/check%20or%20money%20or...⇄ />
To ensure that he has immediate access to any contact information he may need for our company we have provided a link to our contact information below.
http://corporate.ancestry.com/contact-us/
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-[redacted].
Allison
Executive Response Team
Ancestry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Title: Riley, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]     April 9, 2018 RE: [redacted] – Case: [redacted]     To Whom It May Concern,   Thank you for forwarding Mr. [redacted]’s complaint to us....

At Ancestry, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard.    As a courtesy to Mr. [redacted], we have canceled the automatic renewal on his current subscription. This subscription will remain active until August 17, 2018 at which point it will automatically expire. The confirmation number for this cancellation is [redacted] and Mr. [redacted] will receive no further billing from Ancestry.   We always appreciate any opportunity to assist our members in discovering, preserving and sharing their family history. If at any time in the future Mr. [redacted] becomes interested in researching or saving his family history, he may continue to use the free services found on Ancestry after his subscription has ended.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Riley Executive Response Team Ancestry

Title: Morgan, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]     December 13, 2017 RE: [redacted] – Case: [redacted]     To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s response to us. At Ancestry, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard.    We appreciate the additional details Ms. [redacted] provided regarding the issue she’s experiencing with her Shoebox. We are currently in the process of investigating this situation further and will update her as soon as we are able. We greatly appreciate her patience as we look closer at this issue.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Morgan Executive Response Team Ancestry

Title: Dallas, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   September 13, 2016 RE: [redacted] [redacted] – [redacted] To Whom It May Concern,  Thank you for forwarding Mr. [redacted]’s complaint to us.  We sincerely regret the...

frustration that he has experienced in this situation.  Customers’ DNA may hold information to help make new discoveries about their family’s past, their cultural roots, as well as confirm information in their family tree.  Using the customers DNA test in combination with Ancestry.com gives them hints that can guide their investigations and connect them with new relatives.  These new relatives may have additional information, a piece of their family story to tell or photos to share. As Mr. [redacted]’s DNA test has been attempted to be run by the laboratory, we regret to inform him that he is not eligible for a refund.  If he would like to view the Terms and Conditions himself, we have provided the following link.  AncestryDNA Terms and Conditions We also would like to inform Mr. [redacted] that we are happy to provide him with a complimentary replacement DNA test to be shipped to an address of his choosing. To redeem this offer, he would simply log-in to his Ancestry account and access the following link: dna.ancestry.com. On this page, he would press the “Request a free replacement kit” button and verify the shipping address is correct. If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at 1-800-262-3787.  Sincerely,     Dallas Executive Response Team Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com

February 1, 2016
RE: [redacted] -- [redacted]

To Whom It May Concern,

Thank you for forwarding Mr. [redacted]’s complaint to us. At Ancestry, we are committed...

to providing excellent customer service and hold our customers’ satisfaction in the highest regard.

We regret any frustration Mr. [redacted] has experienced due to this issue. We offer many discounts to our customers around the holidays, the discount offer he received was intended to be for 50% off of our U.S. Deluxe subscription. As there was some confusion about the offer, we are happy to provide Mr. [redacted] with the discount of 50% off for the World Deluxe or All Access subscription he wished to purchase.

Since we are not able to take credit card information via email, we have left a note in his account so that any agent that answers the phone will be able to see that he has been approved for this discount. If he would please give us a call back at ###-###-#### we will be happy to assist him with his purchase. We regret any frustration he experienced in this situation and appreciate his patience in this matter.

If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####.

Sincerely,

Allison
Executive Response Team
Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
January 20, 2016
RE: [redacted] -- [redacted]
To Whom It May Concern,

Thank you for forwarding Ms. [redacted]’s response to us. We sincerely regret the frustration...

that she has experienced in this situation.

We regret any frustration that Ms. [redacted] has experienced due to this situation. We strive to provide a seamless experience for customer taking our DNA test and apologize that we have not met her expectations in this situation.
Because of the problems Ms. [redacted] has had in receiving our DNA test we are happy to process a full refund for the purchase price of her DNA test and have processed a refund for her in the amount of $88.95. This refund will be posted to her original method of payment. Please note that it may take 7-10 business days for the refund to be credited back to her account depending on her financial institution. The confirmation number for this transaction is:[redacted]
Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a registered guest.
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at
###-###-####.

Sincerely,
Allison
Executive Response Team
Ancestry.com

Title: Drew S[redacted], Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]     August 23, 2017   RE: [redacted] – Case: [redacted]     To Whom It May Concern,   Thank you for forwarding [redacted]’s complaint to us....

At Ancestry, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard.    We have personally contacted Mr. [redacted] regarding his concerns, and were able to resolve the situation.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

May 22, 2015
RE: [redacted] – Case # [redacted]

To Whom It May Concern,

Thank you for forwarding Ms. [redacted] complaint to us. We have carefully reviewed the request and have the following response.
At Ancestry, we strive to always provide excellent customer service. We realize...

that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously. We sincerely regret any frustration that Ms. [redacted] has experienced in this situation.
Unfortunately, we have customers who have at one time or another neglected to cancel or simply forgotten that their membership would automatically renew after their free trial. Our records indicate that Ms. [redacted] signed up for a 14 day free trial membership on 3/4/2015. Her trial membership ran from 3/4/2015 to 3/18/2015. Per the Terms of service on our website, all of our subscriptions automatically-renew after the free trial membership. In Ms. [redacted] case, the membership continued to renew on a monthly basis from 3/18/2015 to today’s date of 5/22/2015.

When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions. Additionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel.
Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number [redacted] prior to the renewal date if they do not wish to continue the subscription for the next billing period. According to our records, no online cancelation or phone call was ever received indicating Ms. [redacted] desire to cancel.
Currently, the account has been canceled so there will be no further renewals or charges. Because we are committed to providing superior customer service, we have made an exception to our policies as they regard to the membership and are prepared to issue a refund to Ms. [redacted] in the amount of $[redacted] for the past two billings. Depending upon the payment method she used for this membership, it may take up to 3-5 days for this credit to become accessible within their financial institution.

With this cancellation, Ms. [redacted] access to the paid online databases will expire immediately and she will have no further billing from Ancestry. Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a, “Registered Guest.”
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at [redacted].
Sincerely,
[redacted]
Executive Response Team
Ancestry
"Connection and Strengthening Families through the World Wide Web"

Contact Name and Title: Drew S[redacted], Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   July 4, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s complaint to...

us. We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   Our records indicate Ms. [redacted] was issued a refund of $99.00 for her most recent charge when she cancelled her membership on July 2nd, 2017. As a courtesy to her, we have issued an additional refund in the amount of $99.00. The confirmation number for this transaction is [redacted].  Depending on the payment method she used for this membership, please note that it may take up to 3-5 days for this credit to post to her account.   The access to the databases associated with this membership has been terminated effective immediately and Ms. [redacted] will have no future billing from Ancestry.  Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a registered guest.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
January 6, 2016
RE: [redacted] -- [redacted]
To Whom It May Concern,

Thank you for forwarding Ms. [redacted]’s complaint to us. We sincerely regret the...

frustration that she has experienced in this situation.

We regret the confusion that occurred with the processing of Ms. [redacted]’s order. When she initially called us to check on the shipping status of her DNA kits on December 20, 2015, a partial refund in the amount of $128.00 was processed for her. Refunds can take between 7-10 business days to show up in a customer’s account, so she may not have realized that the refund had been processed. We apologize for the confusion.
Because we had already processed refunds for her DNA kits, when she called and asked to have the kits re-shipped we made several attempts to re-ship the kits to her, but none of them succeeded because we no longer had funds for the DNA kits.

Because of the confusion experienced in this matter, we have processed the refunds for the additional amount she has requested, totaling $64.90. The confirmation number for this transaction is:[redacted] Please note that it can take between 7-10 business days for these funds to become available within your financial institution. We would also like to provide her with 3 months free access to Ancestry’s World Deluxe subscription (a value of $104.00). We left notes in her Ancestry account that will allow her to set up the free time on her account anytime during the coming year. We want Ms. [redacted] to know that we value her as a member and appreciate her patience in this matter.
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####.

Sincerely,
Allison
Executive Response Team
Ancestry.com

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   December 8, 2016   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s complaint...

to us. We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions. Additionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel.   Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-3787 prior to the renewal date if they do not wish to continue the subscription for the next billing period.  According to our records, no online cancelation or phone call was ever received indicating Ms. [redacted]’s desire to cancel.   Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued an additional refund to Ms. [redacted] in the amount of $134.97.  The confirmation number for this transaction is [redacted].  Depending on the payment method she used for this membership, please note that it may take up to 3-5 days for this credit to post to her account.   The access to the databases associated with this membership has been terminated effective immediately and Ms. [redacted] will have no future billing from Ancestry.  Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a registered guest.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-ANCESTRY (1-800-262-3787).   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   November 22, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Mr....

[redacted]’s complaint to us. We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions. Additionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel.   Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-3787 prior to the renewal date if they do not wish to continue the subscription for the next billing period.  According to our records, no online cancelation or phone call was ever received indicating Mr. [redacted]’s desire to cancel.   Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued a refund to Mr. [redacted] in the amount of $419.88. The confirmation number for this transaction is [redacted].  Depending on the payment method he used for this membership, please note that it may take up to 3-5 days for this credit to post to his account.   The access to the databases associated with this membership has been terminated effective immediately and Mr. [redacted] will have no future billing from Ancestry.  Because we want Mr. [redacted] to have success with his family research, he will have continued access to the free resources on our site as a registered guest.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew Executive Response Team Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: [redacted]
Contact Email: [redacted]@ancestry.com
August 18, 2015
RE: Lee *. A[redacted] -- [redacted]
Dear Mr. A[redacted],
Thank you for forwarding Mr. A[redacted]'s complaint to us. We regret the frustrations that Mr. A[redacted]...

has experienced with receiving emails from Ancestry.
We have placed his email address on our Do Not Email list. If he receives emails in the future, it will only be in regards to legally required transactional emails i.e. order confirmations, renewal notices, password recovery, etc.
We would ask that he please allow 7-10 business days for all emails to cease concerning his account. We appreciated the opportunity we have had in assisting Mr. A[redacted] to discover his family history.
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at [redacted].
Sincerely,
Allison
Executive Response Team
Ancestry