Ancestry.com

Title: Sarah, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
Ancestry
January 14, 2016
RE: [redacted] – Case: [redacted]
To Whom It May Concern,
Thank you for forwarding Ms. [redacted]’s complaint to us. At Ancestry, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard.
We have issued an additional refund for $0.99, the remaining amount of Ms. [redacted]’s Family Tree Maker purchase from Staples. This refund will be posted to the credit card we have on file for Ms. [redacted] and will appear within 5-7 business days.
Ancestry is fully supporting Family Tree Maker through the end of 2016, and we are happy to continue supporting Ms. [redacted] in her efforts to use the program and back up her files. To that end, the following article contains information regarding backing up a file in Family Tree Maker: http://help.ancestry.com/app/answers/detail/a_id/4378/kw/backup
Regarding Ms. [redacted]’s concerns about her Family Tree Maker crashing, we provide the following article: http://help.ancestry.com/app/answers/detail/a_id/4544/kw/delete%20tree
The action to which Ms. [redacted] refers of being advised to upload her family tree to Ancestry is a common step advised by our agents to people who would like to back up their files, as keeping one’s tree on Ancestry creates a backup copy of the tree. When uploading a tree, members are given the option to make the uploaded tree private or public. If they make their tree private, the tree is only visible to that member and to anyone invited to view the tree by that member. If Ms. [redacted] would like to delete a tree from Ancestry, she may do so using the steps in the following article: http://help.ancestry.com/app/answers/detail/a_id/4544/kw/delete%20tree

If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####.
Sincerely,
Sarah
Executive Response Team
Ancestry.com

Title: Shaun, Executive Office Contact Phone: ###-###-#### Contact Email: [redacted]     July 15, 2016 RE: [redacted] – Case: [redacted]     To Whom It May Concern,   Thank you for forwarding [redacted]’s complaint to us. As a company, we strive to serve our...

customers’ best interests.    When signing up for a membership on Ancestry, members are required to confirm that they have viewed and accepted Ancestry’s Terms & Conditions, which explain that all of our subscriptions renew automatically unless canceled. Because of these terms, our members are responsible for canceling online, or by contacting us via email at [email protected] or phone our toll-free number ###-###-#### prior to the renewal date if they do not wish to continue the subscription for the next billing period. The registration process also states multiple times that the subscription will automatically renew.   According to our records, no contact via online cancellation, email, or phone call was received from [redacted] indicating a desire to cancel prior to the last renewal on 7/10/2016.   At this time, the account has been canceled as of 7/15/2016, so there will be no further renewals or charges. Because we are committed to providing superior customer service, we are prepared to make an exception to our policies and issue an additional refund in the amount of $14.99 for the last billing in July. The confirmation number for this transaction is[redacted] Depending on the payment method used for this membership, please note that it may take up to 3-5 days for this credit to post to [redacted]’s account.   The access to the databases associated with this membership has been terminated effective immediately and [redacted] will have no future billing from Ancestry. Because we want [redacted] to have success with family research, [redacted] will have continued access to the free resources on our site as a Registered Guest.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####.   Sincerely,     Shaun Executive Office Ancestry

Contact Name and Title: Drew S[redacted], Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]     March 8, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]'s response to...

us.  At Archives.com, we are committed to providing excellent customer service and hold our customers' satisfaction in the highest regard.   As a courtesy to Ms. [redacted], we have made an exception to our refund policy and have issued an additional refund in the amount of $99.90. Please note that it can take between 3-5 business days for these funds to become available within your financial institution, depending on their refund policies and procedures.   Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a registered guest.   If you have any questions regarding this or any other matters pertaining to Archives.com, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

Contact Name and Title: Riley, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   February 13, 2018   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Mr. [redacted]’s response to us. We regret any frustration that this situation may have caused.   When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions, which explain that all of our subscriptions renew automatically unless canceled. Because of these terms, our members are responsible for canceling online, or by contacting us via email at [email protected] or phone our toll-free number 1-800-262-3787 prior to their renewal date if they do not wish to continue the subscription for the next billing period. The registration process also states multiple times that the subscription will automatically renew.   We appreciate Mr. [redacted]’s feedback and suggestions concerning our advertisements for free trials. His feedback is being shared internally as he has requested for further review and consideration.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Riley Executive Response Team Ancestry

Contact Name and Title: Drew S[redacted], Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   April 12, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s complaint...

to us. We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions. Additionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel.   Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-3787 prior to the renewal date if they do not wish to continue the subscription for the next billing period.  According to our records, no online cancelation or phone call was ever received indicating Ms. [redacted]’s desire to cancel.   Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued a refund to Ms. [redacted] in the amount of $59.97 for the past 3 months. The confirmation number for this transaction is [redacted].  Depending on the payment method she used for this membership, please note that it may take up to 3-5 days for this credit to post to her account.   The access to the databases associated with this membership has been terminated effective immediately and Ms. [redacted] will have no future billing from Ancestry.  Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a registered guest.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

Contact Name and Title: Drew S[redacted], Executive Office Response TeamContact Phone: 1-800-262-3787Contact Email: [email protected] June 2, 2017 RE: [redacted] - Case: [redacted] To Whom It May Concern, Thank you for forwarding Mr. [redacted]'s complaint to us. We...

have carefully reviewed the request and have the following response. We sincerely regret the frustration Mr. [redacted] has experienced as a result of our extending the wait times for DNA kit processing. At Ancestry, we strive to always provide excellent customer service. We realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously.   In light of the difficulty and frustration Mr. [redacted] has experienced as a result of this delay, we would like to offer him a complimentary three month extension to his Ancestry membership (a value of $104.97).  A membership also provides additional benefits to the DNA results such as Shared Ancestor Hints, DNA Circles, and New Ancestor Discoveries. If Mr. [redacted] would like to read more about these added benefits, we have provided a link to the following article: AncestryDNA and Subscriptions - https://support.ancestry.com/s/article/ka215000000TyGYAA0/AncestryDNA-with-an...⇄ normal processing time for DNA kits has been extended due to the high volume of kits we've received. We are working to reduce wait times, and are happy to announce that we recently opened an additional lab to expand our capacity to process and analyze DNA samples. While waiting for his kit to process, we invite Mr. [redacted] to explore Ancestry with this complimentary subscription. To redeem this offer, please email our Executive Office directly at [email protected]. We will notify Mr. [redacted] by email once the results are available, and he may check the status of her DNA test at any time by logging into his account and selecting "DNA" in the top left corner. From the time his results began processing, the results will become available within 2-4 weeks. Our records indicate that Mr. [redacted]’s DNA test was purchased through Amazon. As we are not the party who collected the funds for his order, we are not in a position to refund or reimburse them. If Mr. [redacted] would like to pursue a refund for his test, we advise he contact Amazon directly to discuss this possibility.Again, we sincerely regret the frustration that Mr. [redacted] has experienced in this situation. We want him to know that we value him as a member of Ancestry and wish him continued success in his family history research. If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787. Sincerely,  Drew S[redacted]Executive Response TeamAncestry

Title: Paige, Executive Office Response Team Contact Email: [email protected]   December 14, 2016   RE: [redacted] - [redacted]   To Whom It May Concern,    Thank you for forwarding Mr. [redacted]’s complaint to us.  We sincerely regret the frustration that...

he has experienced in this situation.    In reviewing Mr. [redacted]’s account we found that he spoke with us on December 11, 2016 and we offered to cancel and refund him for his DNA purchase. Our records indicate that no refund was issued for this purchase at that time.   Since the DNA kits have shipped, we would be happy to refund the shipping charge in the amount of $19.85 and offer him a complimentary three month subscription (a value of $104.97), if he would like to use the kits he purchased.   If Mr. [redacted] would still like to cancel and be refunded for the full amount of $286.85, we would be happy to process that for him.   Again, we regret any frustration or inconvenience this may have caused Mr. [redacted]. Please respond to this complaint to let us know how he would like to proceed.   If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to respond to this complaint.    Sincerely,     Paige Executive Response Team Ancestry.com

Complaint: [redacted]
I am rejecting this response because: Thank you for the refunding the $105.  However, the reason I initiated the complaint on the Revdex.com is that I have yet to receive the $132.00 refund as indicated by Ancestry on Jan 25, 2018.  See the attached doc.How much longer will it take to receive the $132?
Sincerely,
[redacted]

Contact Name and Title: Morgan, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   November 13, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Mr. [redacted]’s complaint to us....

We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   Based on the information Mr. [redacted] provided us, we cannot locate an account, or the charges in question, in his name at Ancestry. We ask that he please provide as much of the following information as possible:               Order Number or Cancel Confirmation number             Full Name on Ancestry Accounts             Any Email Addresses or Usernames Used             The first six and the last four digits of the credit card billed             The type of card billed             The most recent billing date   Once we have received this additional information from Mr. [redacted], we are happy to revisit the original inquiry to determine whether we may be able to address the issue raised.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us by responding to this email.       Sincerely,     Morgan Executive Response Team Ancestry

Contact Name and Title: Drew S[redacted], Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   November 9, 2016   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s complaint...

to us. We have carefully reviewed the request and have the following response.   We as a company have our customers in the bests of interest.  We apologize for any inconveniences that have occurred from this situation.   When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions. Additionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel.   Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-3787 prior to the renewal date if they do not wish to continue the subscription for the next billing period.  According to our records, no online cancelation or phone call was ever received indicating Ms. [redacted]’s desire to cancel prior to October 6, 2016.   Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued a refund to Ms. [redacted] in the amount of $494.89.  The confirmation number for this transaction is [redacted].  Depending on the payment method she used for this membership, please note that it may take up to 3-5 days for this credit to post to her account.   The access to the databases associated with this membership has been terminated effective immediately and Ms. [redacted] will have no future billing from Ancestry.  Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a registered guest.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   August 18, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s complaint...

to us. We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions. Additionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel.   Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number 1-800-262-3787 prior to the renewal date if they do not wish to continue the subscription for the next billing period.  According to our records, no online cancelation or phone call was ever received indicating Ms. [redacted]’s desire to cancel.   Because we are committed to providing superior customer service, we have made an exception to our refund policy and issued a refund to Ms. [redacted] in the amount of $170.45. The confirmation number for this transaction is [redacted].  Depending on the payment method she used for this membership, please note that it may take up to 3-5 days for this credit to post to her account.   The access to the databases associated with this membership has been terminated effective immediately and Ms. [redacted] will have no future billing from Ancestry.  Because we want Ms. [redacted] to have success with her family research, she will have continued access to the free resources on our site as a registered guest.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew Executive Response Team Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]   September 5, 2017   RE: [redacted] - Case: [redacted]   To Whom It May Concern,   Thank you for forwarding Mr. [redacted]’s complaint to us. We have carefully reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation. We been experiencing high wait times due to the larger than expected response we’ve had to our AncestryDNA Summer Promotion, and know that waiting on hold can be a frustrating experience.   Our records indicate that Ms. [redacted] registered an account with us on September 3, 2017. This account is currently in a status known as Registered Guest, and she can access any of the free services available on our website through this account, but does not have a subscription with us, nor is she set to be billed. Therefore, no cancellation is necessary. We appreciate her patience in this matter.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew Executive Response Team Ancestry

Title: Drew S[redacted], Executive Office Response Team Contact Phone: 1-800-262-3787 Contact Email: [email protected]     May 15, 2017 RE: [redacted] – Case: [redacted]     To Whom It May Concern,   Thank you for forwarding Ms. [redacted]’s complaint to us. At...

Ancestry, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard.    We have personally contacted Ms. [redacted] regarding her concerns, and were able to resolve the situation.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262-3787.   Sincerely,     Drew S[redacted] Executive Response Team Ancestry

Title: Allison, Executive Office Response Team Contact Phone: ###-###-#### Contact Email: [redacted] May 10, 2016 RE: [redacted] - [redacted] To Whom It May Concern,  Thank you for forwarding Ms. [redacted]’ complaint to us.  We sincerely regret the frustration that...

she has experienced in this situation.  We have performed the DNA test with the most up to date technology, following all lab guidelines to provide Ms. [redacted] with accurate results.  Sometimes, customers are unhappy with their results, because their ethnicity turns out to be different than what they were expecting.  In Ms. [redacted]’ case, she was expecting to have Native American DNA.  The following links can help her understand her results and why she may not have received the results she was expecting.    [redacted] Customers’ DNA may hold information to help make new discoveries about their family’s past, their cultural roots, as well as confirm information in their family tree.  Using the customers DNA test in combination with Ancestry.com gives them hints that can guide their investigations and connect them with new relatives.  These new relatives may have additional information, a piece of their family story to tell or photos to share. As Ms. [redacted]’ DNA test was run and completed by the laboratory, we regret to inform her that she is not eligible for a refund.  If she would like to view the terms and conditions herself, we have provided the following link.  http://dna.ancestry.com/en/legal/us/termsAndConditions We also would like to remind Ms. [redacted] that her test results are in a continuous matching system, being compared to all tests in the data base and all new tests being done.  As more people take DNA testing, she may be able to locate matching individuals and will have the ability to share research with other members.    If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####.  Sincerely,   Allison Executive Response Team Ancestry.com Tell us why here...

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
October 30, 2015
RE: [redacted] -- [redacted]
To Whom It May Concern,
Thank you for forwarding Ms. [redacted]’s complaint to us. At Archives.com, we...

are committed to providing excellent customer service and hold our customers' satisfaction in the highest regard.
At Archives.com, we strive to always provide excellent customer service. We realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously. We sincerely regret any frustration that Ms. [redacted] has experienced in this situation.
Ms. [redacted] ordered a copy of her divorce certificate through our website on 10/21/2015. All orders for certificates placed on our site are processed and fulfilled by our partner company USA Vital. If Ms. [redacted] has questions regarding her certificate order, she will need to contact them directly. They can be reached at ###-###-#### Monday - Friday 6:00 am – 5:30 pm MST and Saturday 12:00 pm – 4 pm MST or she contact them via email at [redacted]@backgroundsusa.com.

If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####.
Sincerely,
Allison
Executive Response Team
Ancestry.com

June 10, 2015
RE: Abegail [redacted] – Case: [redacted]
To Whom It May Concern,
Thank you for forwarding Ms. [redacted]’s complaint to us. At Archives.com, we are committed to providing excellent customer service and hold our customers' satisfaction in the highest regard.
At Archives.com, we...

strive to always provide excellent customer service. We realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously. We sincerely regret any frustration that Ms. [redacted] has experienced in this situation.
Unfortunately, we have customers who have at one time or another neglected to cancel or simply forgotten that their membership would automatically renew after their free trial. Our records indicate that Ms. [redacted] signed up for a monthly membership that began with a free seven day trial on May 15, 2015.
Per the Terms of service on our website, all of our subscriptions automatically-renew after the free trial membership. In Ms. [redacted] case, her trial renewed to a monthly paid membership on May 22, 2015.
When signing up for a free trial or other membership, the website requires the member to check off a confirmation box agreeing they have viewed and accepted the Archives.com Terms & Conditions. In addition to this, the sign-up process also states that an automatic-renewal will occur without a cancellation. Ms. [redacted] was responsible to cancel online if she did not want to continue the subscription. According to our records, no email or online cancelation was ever received from Ms. [redacted] indicating her desire to cancel.
Because we are committed to providing superior customer service, we have made an exception to our policies as they regard membership and are prepared to issue a full refund to Ms. [redacted] in the amount of $9.99 for the past billing. Depending upon the payment method used for this membership, it may take up to 3-5 days for this credit to become accessible within her financial institution.

With this cancellation, Ms. [redacted]’s access to the paid online databases will expire immediately and she will have no further billing from Archives.com.
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at [redacted].
Sincerely,
Spencer
Executive Response Team
Ancestry.com

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
April 4, 2016
RE: [redacted] -- [redacted]
To Whom It May Concern,
Thank you for forwarding Mr. [redacted]’s complaint to us. We have carefully...

reviewed the request and have the following response.
We apologize for any inconveniences that have occurred from this situation. You When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions. Additionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel.
Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number ###-###-#### prior to the renewal date if they do not wish to continue the subscription for the next billing period. In reviewing our records, it appears that Mr. [redacted] has duplicate accounts with Ancestry. The account under the email address he provided with his complaint has never had a subscription, however, we did locate a second account with the billing he indicated. According to our records, no online cancelation or phone call was ever received indicating Mr. [redacted]’s desire to cancel.
Because we are committed to providing superior customer service, we were prepared to make an exception to our policies and issue a refund to Mr. [redacted] in the amount of $44.99. The confirmation number for this transaction is[redacted] Depending on the payment method he used for this membership, please note that it may take up to 3-5 days for this credit to post to his account.
The access to the databases associated with this membership has been terminated effective immediately and Mr. [redacted] will have no future billing from Ancestry. Because we want Mr. [redacted] to have success with his family research, he will have continued access to the free resources on our site as a registered guest.
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####.
Sincerely,

Allison
Executive Response Team
Ancestry

Title: Dallas, Executive Office Response Team Contact Phone: 801-705-7656 Contact Email: [email protected]   September 13, 2016 RE: [redacted] – [redacted] To Whom It May Concern,  Thank you for forwarding Mr. [redacted]’s complaint to us.  We sincerely regret the...

frustration that he has experienced in this situation.  We happily provide information regarding our DNA testing and the results you can expect to receive to anyone interested in our test before a purchase is made.  For Mr. [redacted]’s convenience we have provided a link to this information, which is located on our DNA home page. dna.ancestry.com As Mr. [redacted] is specifically concerned with the ethnicity portion of our test, he can access the ethnicities we test for by clicking on the link entitled “See all 26 ethnic regions” in the “Uncover your ethnic mix” section in this link.   We have performed the DNA test with the most up to date technology, following all lab guidelines to provide Mr. [redacted] with accurate results.  Sometimes, customers are unhappy with their results, because their ethnicity turns out to be different than what they were expecting. The following links can help him understand his results and why he may not have received the results he was expecting.    Unexpected Ethnicity Results Customers’ DNA may hold information to help make new discoveries about their family’s past, their cultural roots, as well as confirm information in their family tree.  Using the customers DNA test in combination with Ancestry.com gives them hints that can guide their investigations and connect them with new relatives.  These new relatives may have additional information, a piece of their family story to tell or photos to share. As Mr. [redacted]’s DNA test was run and completed by the laboratory, we regret to inform him that he is not eligible for a refund.  If he would like to view the terms and conditions himself, we have provided the following link.  AncestryDNA Terms and Conditions We also would like to remind Mr. [redacted] that his test results are in a continuous matching system, being compared to all tests in the data base and all new tests being done.  As more people take DNA testing, he may be able to locate matching individuals and will have the ability to share research with other members.    If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at 1-877-283-9504.  Sincerely,     Dallas Executive Response Team Ancestry.com

Title: Allison, Executive Office Response Team Contact Phone: ###-###-#### Contact Email: [redacted] May 10, 2016 RE: [redacted] - [redacted] To Whom It May Concern,  Thank you for forwarding Mr. [redacted]’ complaint to us. We sincerely regret the frustration that he has...

experienced in this situation.  We regret any frustration Mr. [redacted] has experienced due to the DNA results he received as well as trying to ensure that he was not signed up for a subscription to Ancestry.  We have had higher than normal wait times on our phones lines and are doing all in our power to assist our members in a timely manner.  In order to help Mr. [redacted] understand the DNA results he received and how siblings can receive different ethnicity results, we have provided a link to an article from our support center explaining ethnicity.  There is a very good video explanation that may help.  [redacted] We were able to locate an account for Mr. [redacted] using the information he provided in his complaint and can confirm that he doesn’t have a subscription to Ancestry.  His account is in a registered guest status.  The following link provides information about Ancestry guest registration.  [redacted] As requested we have unsubscribed Mr. [redacted]’ email address [redacted] from all Ancestry emails. Please note that it may take 7-10 business days for all emails to cease concerning this account. If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####.  Sincerely,   Allison Executive Response Team Ancestry Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]