AncestryProGenealogists

We are sorry you are have not been satisfied with the results of your research project and our communication our communication with you. Our clients’ satisfaction is our first priority and we take your complaint seriously. I believe your client relationship manager, Jill, spoke with you today and...

offered you a full refund. It typically takes 5-7 business days for these funds to be applied to your account. We do wish you all the best in your continuing research of your ancestors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Please ask them to refund my credit card for the $575.  Having experienced working with them I do not feel confident having them do any further work on my behalf.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern, Thank you for forwarding this complaint to us. We have carefully reviewed the request and have the following response.I am sorry that we weren’t able to find more information about your family and that you have not been satisfied with the results of your research...

project. I want to assure you that AncestryProGenealogists takes your complaint seriously, as our goal is to deliver the very best possible experience to each and every client.I met with your research team and have reviewed their work I can tell you with confidence that the amount of time we invested actually exceeded your $2,500 retainer. We have concluded that the research was diligently conducted in accordance with professional genealogy standards, which are quite rigorous and often more time consuming than may be apparent, particularly in some difficult areas of study.An accounting of the research tasks we performed and reasons why we performed them can be found in the research journal. As you know, we can never guarantee the results of our research efforts, but we do commit to adhering to well-established professional research standard and assure that only qualified professionals perform the research. Our invoiced included reviewing previous research, analyzing information (included DNA results), performing research and writing a detailed report and accompanying journal.We focused our research on expanding the paternal and maternal ancestral lines of [redacted]. [redacted](b.1811) and [redacted](b.1811) for as far back as the retainer permitted. We found further evidence that [redacted]. of Lincoln County, North Carolina, was the father of your ancestor, [redacted]. [redacted]. Existing DNA results and analyses performed by our team suggest a connection between [redacted] and the immigrants [redacted] and [redacted] from Ireland. This connection should be explored further and documents should be obtained to validate this link. We also recommend additional research of land and probate records to positively confirm the connection between [redacted] and her parents, since there two distinct [redacted] families in Lincoln County at that time. uncovered new information that you can use to further document your family tree. As a result, we will not be refunding your retainer.As we state in our Terms and Conditions and in the signed client agreement, family history research can be challenging and no reputable genealogists can predict the finding of a specific document or positive results.

Title: Jon, Executive Office Response Team   August 8, 2016   RE: [redacted] – Case: [redacted]   Prior to conducting any research services, all AncestryProGenealogist clients agree to terms and conditions that do not guarantee any positive identification of ancestors. Clients engage AncestryProGenealogists to perform research on their behalf in accordance with the highest professional standards and the Code of Ethics published by the Association of Professional Genealogists. Because of variables that can limit success (time allotted, common surnames, time period and place, records availability) during research, there is no guarantee that any specific or positive results will be obtained. In my [redacted]’s case, in order to find his ancestors, we needed to find where exactly he came from, and, in order to do that, we needed to perform a brief exploration of his children to see if they provided any more specific information about his place of origin, because the records found for him directly concerning his origin were vague and contradictory.   According to our Cancellation Policy, if any client cancels our services, the cancellation will take effect immediately upon receipt of a cancellation notice. Our researchers will write a summary of the research conducted prior to the receipt of the cancellation notice and calculate the total time spent and expenses incurred. All time and expenses will be deducted from the prepaid retainer and remaining funds will be returned to the client. Our cancellation policy was followed as outlined on our client agreement and Mr. [redacted]’s unused funds were returned.   Sincerely,   Jon Executive Response Team Ancestry