This is a predatory lending companyThey prey on new service membersPaying $400/month for 'GTiI could be driving a mercedes, this is ridiculousThis is essentially the predatory lending that was done to prospective home owners.refinance my car
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like for everything to be documented May was not the first time that I had sent in the paperwork, January was Most of my issues have been that the proper things have not been documented therefore anytime that I respond to things no one knows what is going on because nothing is ever documented If I did not want to make my payments I would ignore everything and would not be concerned I would like an email sent everytime that I call(if I have to call) that shows what is documented so that I can keep a record As of right now anyone can say anything because I have no emails to document what was disscussed in each phone coversationI am sure with this resolution it is a sure thing that there will be no more issues.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Finally got in touch with someone who worked with me and was great help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I personally gave the numbers & names of people to contact at the [redacted] and the ** Regards, [redacted] ***
Please allow this communication to serve as our response to your concerns reported to the Revdex.com on June 21, We take all complaints seriously and attempt to resolve them as promptly as possibleOur management team has completed a review of the complaint you submitted and we would like to respond to the points detailed within.You state in your complaint the following:SNAAC has double charged me multiple times.They have also called several times in a day to collect payment after already receiving a payment from me.There was one day they called me times during the weekdayAfter I already paid your bill.And for the last billing cycles they have charged me more than what we agreed upon.Our notes show that on June 3, we refunded $to you because we received an additional automated payment after you made one payment via another meansAt present, your account is current with no additional refund amounts owed to youYour next schedule payment is due by July 27, 2016.We conducted a review of your payment historyOur records show that we have not billed you, nor collected from you, more than the contractual amounts due during the last billing cyclesAdditionally, per your request, we have stopped all future recurring payments on your account.We also conducted a review of our communications with youWhile your complaint does not specify the day or times of the alleged calls made to you during a single weekday, we found no instance of such activity in your account’s entire history.Please contact Kevin [redacted] at (800) [redacted] if you have any questions on your accountWe thank you for your commitment and dedication in service to our country.Sincerely,Security National Automotive Acceptance Company, LLC [redacted]
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have traded the vehicle in so that I do not have to deal with SNAAC any longer
Regards, *** *** ***
Where in this contract does it say installment installment loan.? The provison carries over all Installment contractsThe salesman told me that it was covered under I asked him This is a military loan company and would be subject to ALL military laws I wanna know why they claim they are exempt The lady on the phone said the same thing when she had me fax in my PCS orders There words didn't change till after they took possession of the vehicle
A member of SNAAC’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the response that we received he mentioned that it would raise how much we owedWe had already agreed to that when this whole thing startedIt was written that was the case in my original complaintRegardless, we took the information that they provided and tried to contact them that day to get it resolvedThe first time, no one answeredThe second time, he told us that he had to look in to something and would contact us by noon the next daydays later he still hadn't called us back so we tried to contact him again and were placed on hold before being disconnectedWe immediately tried to call back (the 4th time since they sent this response) and again no one answeredThis morning, after another threat from our housing management, we gave upOur landlord had the vehicle towed to the local auto wreckers and we were fined
Regards,
Justin Notter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I did receive payment on the 3rd of July, I was also double charged for the mid month paymentI have paid over dollars this month to SNAAC and my monthly bill is only dollars.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
A member of Snaac’s management team is
reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
A member of SNAAC’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolution. We will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing
eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I rejected this response because I think Security National Auto isn't not trying to resolve thisI had talked to one representative since submitting this complaintShe really didn't try to assist me with this complaintI really think thatSecurity National Auto didn't have my best interests in mind when I purchased this vehicle. I want them to report to *** and *** immediately that this is a paid account
Regards,
*** ***
Problem:I bought a car with Security National in In April of I filed for bankruptcy and contacted SNAAC and told them my desire to hold the vehicle and reaffirm itI filled out a form which I forwarded to my attorneyAfter I got discharged in June of the car was shown as not reaffirmed which I had no idea of because I had in writing from an employee at SNAAC that they received all the court paperwork and I am good to go, I still have all the emailsWhen I went in the market in March of for another vehicle I found out that none of my payments have been reported to the credit bureausIt has affected my credit, I got an auto loan at a high interest rate after so many denialsWhen applied through SNAAC they denied me saying I do not have a good record with them when I have made all the payments on timeI was never late but they never reported itI have been fighting this for the past month and they told me oh my vehicle was never reaffirmedOn 15th of March like every 15th they processed a payment from my bankIt sat as pending for days and they never took it out so I thought ok till they resolve it they will not take any payments from me, but on 22nd March they ran the payment again which threw my account in a negative with a returned check and fees processedSo SNAAC has really been messing me up.Desired Outcome: I want SNAAC to refund my last payment, give me compensation for all the hassle I have been through and how I have in writing that everything was good and they received all the paperwork and have not reported any payments on my credit report for months which has really affected my credit, my interest rate, everything, denials, affect to my credit scoreI want compensation and also I want them to take the car back if it was not reaffirmed in the bankruptcyI am in the military please assist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information you included in your response is incorrectThe second time I contacted YOU, I told you the shop did not and was not going to complete an estimate, but use the estimate I had from my previous insurance companyNowhere in your response do you mention how I was told different things as far as what was needed from the repair shopWhen I called the 8th, I was told all I needed was the name and tax ID numberI SPECIFICALLY ASKED is that ALL I needed because two years ago I was given I no regarding what I needed and I wanted to avoid this runaround due to my time constraintA week had passed before I had to make contact with SNAAC and find out what the hold up wasYou all have been hanging on to this check that you cashed for over two years and now when it's time to pay out, you give me the runaroundIt was not until I CALLED a third time did I get clarification on what they neededThat in my opinion is a huge inconvenience to the shop to make them draft some stupid letter that is saying what I'm sayingIf anything you should leave that to the customer or SNAAC should have a template that THEY send to the shop's to sign and send backMy biggest issue is getting different answers on what I need to submit for a resolution, and to never get a call back on the status of an issue in limboThe only rep that I talked to who had an ounce of customer service skills and compassion is AmberIt is NOW resolved as far as the check because she did her job AND MORE by RETURNING MY CALL AND KEEPING ME UPDATED on the status of the issueI couldn't get a rep to do the bare minimum before her, and she went above and beyondIf it had not been for *** I would be refinancing with another company right this minute, but now I'll keep waiting until a few months out.Customer service overall is PISS POORthis company's practices are PISS POOR and Amber needs to be promoted and put in charge of customer service training because she seems to be the only one there who knows what that even is.
Regards,
*** ***
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reaching an amicable resolution. We will respond directly to our customer or the party filing the complaint. The lack of public response in no way suggests that we are not investigating and addressing...
each complaint filed. We will keep the Revdex.com informed as to any progress we make in our efforts to reach an amicable resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Finally got in touch with someone who worked with me and was great help.
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolution. We will respond directly to our customer or the party filing the complaint. Thelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filed. We will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution.
This is a predatory lending companyThey prey on new service membersPaying $400/month for 'GTiI could be driving a mercedes, this is ridiculousThis is essentially the predatory lending that was done to prospective home owners.refinance my car
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like for everything to be documented May was not the first time that I had sent in the paperwork, January was Most of my issues have been that the proper things have not been documented therefore anytime that I respond to things no one knows what is going on because nothing is ever documented If I did not want to make my payments I would ignore everything and would not be concerned I would like an email sent everytime that I call(if I have to call) that shows what is documented so that I can keep a record As of right now anyone can say anything because I have no emails to document what was disscussed in each phone coversationI am sure with this resolution it is a sure thing that there will be no more issues.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Finally got in touch with someone who worked with me and was great help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I personally gave the numbers & names of people to contact at the [redacted] and the ** Regards, [redacted] ***
Please allow this communication to serve as our response to your concerns reported to the Revdex.com on June 21, We take all complaints seriously and attempt to resolve them as promptly as possibleOur management team has completed a review of the complaint you submitted and we would like to respond to the points detailed within.You state in your complaint the following:SNAAC has double charged me multiple times.They have also called several times in a day to collect payment after already receiving a payment from me.There was one day they called me times during the weekdayAfter I already paid your bill.And for the last billing cycles they have charged me more than what we agreed upon.Our notes show that on June 3, we refunded $to you because we received an additional automated payment after you made one payment via another meansAt present, your account is current with no additional refund amounts owed to youYour next schedule payment is due by July 27, 2016.We conducted a review of your payment historyOur records show that we have not billed you, nor collected from you, more than the contractual amounts due during the last billing cyclesAdditionally, per your request, we have stopped all future recurring payments on your account.We also conducted a review of our communications with youWhile your complaint does not specify the day or times of the alleged calls made to you during a single weekday, we found no instance of such activity in your account’s entire history.Please contact Kevin [redacted] at (800) [redacted] if you have any questions on your accountWe thank you for your commitment and dedication in service to our country.Sincerely,Security National Automotive Acceptance Company, LLC [redacted]
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have traded the vehicle in so that I do not have to deal with SNAAC any longer
Regards, *** *** ***
Where in this contract does it say installment installment loan.? The provison carries over all Installment contractsThe salesman told me that it was covered under I asked him This is a military loan company and would be subject to ALL military laws I wanna know why they claim they are exempt The lady on the phone said the same thing when she had me fax in my PCS orders There words didn't change till after they took possession of the vehicle
A member of SNAAC’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the response that we received he mentioned that it would raise how much we owedWe had already agreed to that when this whole thing startedIt was written that was the case in my original complaintRegardless, we took the information that they provided and tried to contact them that day to get it resolvedThe first time, no one answeredThe second time, he told us that he had to look in to something and would contact us by noon the next daydays later he still hadn't called us back so we tried to contact him again and were placed on hold before being disconnectedWe immediately tried to call back (the 4th time since they sent this response) and again no one answeredThis morning, after another threat from our housing management, we gave upOur landlord had the vehicle towed to the local auto wreckers and we were fined
Regards,
Justin Notter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I did receive payment on the 3rd of July, I was also double charged for the mid month paymentI have paid over dollars this month to SNAAC and my monthly bill is only dollars.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
A member of Snaac’s management team is
reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
A member of SNAAC’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolution. We will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolutionWe will respond directly to our customer or the party filing the complaintThelack of public response in no way suggests that we are not investigating and addressing
eachcomplaint filedWe will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I rejected this response because I think Security National Auto isn't not trying to resolve thisI had talked to one representative since submitting this complaintShe really didn't try to assist me with this complaintI really think thatSecurity National Auto didn't have my best interests in mind when I purchased this vehicle. I want them to report to *** and *** immediately that this is a paid account
Regards,
*** ***
Problem:I bought a car with Security National in In April of I filed for bankruptcy and contacted SNAAC and told them my desire to hold the vehicle and reaffirm itI filled out a form which I forwarded to my attorneyAfter I got discharged in June of the car was shown as not reaffirmed which I had no idea of because I had in writing from an employee at SNAAC that they received all the court paperwork and I am good to go, I still have all the emailsWhen I went in the market in March of for another vehicle I found out that none of my payments have been reported to the credit bureausIt has affected my credit, I got an auto loan at a high interest rate after so many denialsWhen applied through SNAAC they denied me saying I do not have a good record with them when I have made all the payments on timeI was never late but they never reported itI have been fighting this for the past month and they told me oh my vehicle was never reaffirmedOn 15th of March like every 15th they processed a payment from my bankIt sat as pending for days and they never took it out so I thought ok till they resolve it they will not take any payments from me, but on 22nd March they ran the payment again which threw my account in a negative with a returned check and fees processedSo SNAAC has really been messing me up.Desired Outcome: I want SNAAC to refund my last payment, give me compensation for all the hassle I have been through and how I have in writing that everything was good and they received all the paperwork and have not reported any payments on my credit report for months which has really affected my credit, my interest rate, everything, denials, affect to my credit scoreI want compensation and also I want them to take the car back if it was not reaffirmed in the bankruptcyI am in the military please assist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information you included in your response is incorrectThe second time I contacted YOU, I told you the shop did not and was not going to complete an estimate, but use the estimate I had from my previous insurance companyNowhere in your response do you mention how I was told different things as far as what was needed from the repair shopWhen I called the 8th, I was told all I needed was the name and tax ID numberI SPECIFICALLY ASKED is that ALL I needed because two years ago I was given I no regarding what I needed and I wanted to avoid this runaround due to my time constraintA week had passed before I had to make contact with SNAAC and find out what the hold up wasYou all have been hanging on to this check that you cashed for over two years and now when it's time to pay out, you give me the runaroundIt was not until I CALLED a third time did I get clarification on what they neededThat in my opinion is a huge inconvenience to the shop to make them draft some stupid letter that is saying what I'm sayingIf anything you should leave that to the customer or SNAAC should have a template that THEY send to the shop's to sign and send backMy biggest issue is getting different answers on what I need to submit for a resolution, and to never get a call back on the status of an issue in limboThe only rep that I talked to who had an ounce of customer service skills and compassion is AmberIt is NOW resolved as far as the check because she did her job AND MORE by RETURNING MY CALL AND KEEPING ME UPDATED on the status of the issueI couldn't get a rep to do the bare minimum before her, and she went above and beyondIf it had not been for *** I would be refinancing with another company right this minute, but now I'll keep waiting until a few months out.Customer service overall is PISS POORthis company's practices are PISS POOR and Amber needs to be promoted and put in charge of customer service training because she seems to be the only one there who knows what that even is.
Regards,
*** ***
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reaching an amicable resolution. We will respond directly to our customer or the party filing the complaint. The lack of public response in no way suggests that we are not investigating and addressing...
each complaint filed. We will keep the Revdex.com informed as to any progress we make in our efforts to reach an amicable resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Finally got in touch with someone who worked with me and was great help.
A member of Snaac’s management team is reviewing the details of the complaint in hopes of reachingan amicable resolution. We will respond directly to our customer or the party filing the complaint. Thelack of public response in no way suggests that we are not investigating and addressing eachcomplaint filed. We will keep the Revdex.com informed as to any progress we make in our efforts to reach anamicable resolution.